# Custom metadata not loading

**URL:** <https://forums.plex.tv/t/custom-metadata-not-loading/227320>\
**Category:** General Discussions\
**Created:** [February 28, 2018, 5:11pm UTC](https://forums.plex.tv/t/custom-metadata-not-loading/227320 "2018-02-28T17:11:18Z")\
**Posts on this page:** 15\
**Page:** 1

<div class="post-metadata">

**Author:** ![darthsitthiander](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/darthsitthiander/32/116988_2.png) [@darthsitthiander](https://forums.plex.tv/u/darthsitthiander)\
**Post date:** [February 28, 2018, 5:11pm UTC](https://forums.plex.tv/t/custom-metadata-not-loading/227320/1 "2018-02-28T17:11:18Z")

</div>

Hey there! I’ve been having this issue lately and have been looking for a solution but with no success. I have certain german dubs of anime shows that have missing or crippled metadata on TVDB. I tried solving this on the TVDB forums but they don’t seem to have the capacity to even bother with my request and I can’t change the metadata myself.

That’s why I try to put my own in my NAS folder structure so I won’t have to edit 300+ episodes everytime I set up my library.

So here is how I have my folder structure:

Here are my server settings:

I have done a Scan and Refresh Metadata multiple times but the result is always the same:

Help is greatly appreciated.

---

<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [February 28, 2018, 7:52pm UTC](https://forums.plex.tv/t/custom-metadata-not-loading/227320/2 "2018-02-28T19:52:47Z")

</div>

Do you know this ?  
[https://support.plex.tv/articles/200220717-local-media-assets-tv-shows/](https://support.plex.tv/articles/200220717-local-media-assets-tv-shows/)

---

<div class="post-metadata">

**Author:** ![darthsitthiander](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/darthsitthiander/32/116988_2.png) [@darthsitthiander](https://forums.plex.tv/u/darthsitthiander)\
**Post date:** [March 3, 2018, 2:56pm UTC](https://forums.plex.tv/t/custom-metadata-not-loading/227320/3 "2018-03-03T14:56:23Z")

</div>

Thanks for your reply. As you can see from the pictures I posted, I already did everything as described in the link you posted. I also found this in the meantime and changed the agent of the library to “Personal Media Shows” but to no avail.

---

<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [March 3, 2018, 9:26pm UTC](https://forums.plex.tv/t/custom-metadata-not-loading/227320/4 "2018-03-03T21:26:18Z")

</div>

Changing the agent in the properties of the library doesn’t change it on the items which are already in the library. Post the [Plex XML info](https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats "Plex XML info") of one of the episodes.

I’d also like to see a file name of an episode and how the season posters are named.

---

<div class="post-metadata">

**Author:** ![darthsitthiander](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/darthsitthiander/32/116988_2.png) [@darthsitthiander](https://forums.plex.tv/u/darthsitthiander)\
**Post date:** [March 5, 2018, 1:33pm UTC](https://forums.plex.tv/t/custom-metadata-not-loading/227320/5 "2018-03-05T13:33:15Z")

</div>

Here’s a more detailed view of the file names (I’ve taken some of the files outside for readability): ![](https://global.discourse-cdn.com/plex/original/3X/6/8/681cf6d471db4bd851e376a24c8daa65e98fc34c.png)

And here the XML of the first episode (also as attachment):  
`<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="7" librarySectionTitle="Anime Shows" librarySectionUUID="f08eb99c-ea1d-4e11-bfce-3f0bd064c7ac" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1519425470"> <Video ratingKey="26313" key="/library/metadata/26313" parentRatingKey="26312" grandparentRatingKey="26311" guid="local://26313" librarySectionTitle="Anime Shows" librarySectionID="7" librarySectionKey="/library/sections/7" type="episode" title="Episode 1" grandparentKey="/library/metadata/26311" parentKey="/library/metadata/26312" grandparentTitle="Detektiv Conan" parentTitle="Season 1" summary="" index="1" parentIndex="1" thumb="/library/metadata/26313/thumb/1520256541" duration="1440600" addedAt="1520256530" updatedAt="1520256541"> <Media videoResolution="480" id="36850" duration="1440600" bitrate="1162" width="720" height="544" aspectRatio="1.33" audioChannels="2" audioCodec="aac" videoCodec="h264" container="mkv" videoFrameRate="PAL" audioProfile="he-aac" videoProfile="high"> <Part accessible="1" exists="1" id="44316" key="/library/parts/44316/1472642860/file.mkv" duration="1440600" file="/storage/DISKSTATION/video/Anime TV Shows/Detektiv Conan/Season 01/Detektiv Conan - s01e01 - Die tödliche Perlenkette.mkv" size="209163949" audioProfile="he-aac" container="mkv" videoProfile="high"> <Stream id="99277" streamType="1" default="1" codec="h264" index="0" bitrate="1162" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" frameRate="25.000" hasScalingMatrix="0" height="544" level="31" profile="high" refFrames="8" scanType="progressive" width="720"/> <Stream id="99278" streamType="2" selected="1" default="1" codec="aac" index="1" channels="2" bitrate="128" audioChannelLayout="stereo" profile="he-aac" samplingRate="44100"/> </Part> </Media> <Extras size="0"></Extras> </Video> </MediaContainer>`

Thanks again!

---

<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [March 5, 2018, 3:45pm UTC](https://forums.plex.tv/t/custom-metadata-not-loading/227320/6 "2018-03-05T15:45:57Z")

</div>

`guid="local://26313"`  
This indicates that this show is ‘unmatched’. So it is not even matched to the ‘Personal Media agent’. In this state, it isn’t able to use even the Local Media Assets. That’s why you don’t see any posters.

Verify that your anime library points exactly to the folder  
`/storage/DISKSTATION/video/Anime TV Shows/`  
Not one folder above or below in the hierarchy!

Once you’ve done this, go to the top level of this particulkar show (as shown in the last screenshot of your first post above),  
click on the ellipsis ( . . . )  
pick ‘Match’  
‘Search Options’  
pick as Agent ‘Personal Media Shows’  
Search  
wait a few seconds  
then click on the first and only result.

With this method and your use of MKV files, you won’t see episode titles, though.

---

<div class="post-metadata">

**Author:** ![darthsitthiander](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/darthsitthiander/32/116988_2.png) [@darthsitthiander](https://forums.plex.tv/u/darthsitthiander)\
**Post date:** [March 6, 2018, 4:01pm UTC](https://forums.plex.tv/t/custom-metadata-not-loading/227320/7 "2018-03-06T16:01:48Z")

</div>

Sorry for the late reply, I had to restart the server multiple times. I’m not getting a search result for that Agent:

Should I open I bug report?

---

<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [March 6, 2018, 4:25pm UTC](https://forums.plex.tv/t/custom-metadata-not-loading/227320/8 "2018-03-06T16:25:09Z")

</div>

Have you tried to [Plex Dance](https://forums.plex.tv/discussion/comment/908454/#Comment_908454 "Plex Dance") this show?

Out of interest: what about this show has “missing or crippled metadata on TVDB” ?  
I see that not all episodes have german titles and german descriptions. Is that it?  
But you won’t get these either by treating this show as a Personal Media Show.

---

<div class="post-metadata">

**Author:** ![darthsitthiander](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/darthsitthiander/32/116988_2.png) [@darthsitthiander](https://forums.plex.tv/u/darthsitthiander)\
**Post date:** [March 6, 2018, 8:29pm UTC](https://forums.plex.tv/t/custom-metadata-not-loading/227320/9 "2018-03-06T20:29:08Z")

</div>

You’re a genius! Thank you! After the [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) I got this:

So there is no way to embed the episode titles as metadata in MKVs using MKVToolnix or similar programs? Does it make a difference if say I switch all the files to MP4? Or is there no way using this method (Personal Media Shows)? I could maybe make my own agent and add it (I know my way around servers)?

To answer your question regarding TVDB: I noticed that some episodes of the first 4 seasons (like 3 or 4 episodes) have the wrong order inside a season and after season 4 if I remember correctly every episode title is in english.

Thanks again!

---

<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [March 7, 2018, 9:34am UTC](https://forums.plex.tv/t/custom-metadata-not-loading/227320/10 "2018-03-07T09:34:59Z")

</div>

> @darthsitthiander said:  
> So there is no way to embed the episode titles as metadata in MKVs using MKVToolnix or similar programs?

You can embed them, but unfortunately Plex won’t read these.

> Does it make a difference if say I switch all the files to MP4?

Yes, MP4 is the only video container format from which Plex can read metadata.  
If you set the `Title` tag to your episode title, Plex will use it.  
(you might need another [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) afterwards, though)

---

<div class="post-metadata">

**Author:** ![darthsitthiander](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/darthsitthiander/32/116988_2.png) [@darthsitthiander](https://forums.plex.tv/u/darthsitthiander)\
**Post date:** [March 7, 2018, 11:12am UTC](https://forums.plex.tv/t/custom-metadata-not-loading/227320/11 "2018-03-07T11:12:21Z")

</div>

> @OttoKerner said:
> 
> > @darthsitthiander said:  
> > So there is no way to embed the episode titles as metadata in MKVs using MKVToolnix or similar programs?
> 
> You can embed them, but unfortunately Plex won’t read these.
> 
> > Does it make a difference if say I switch all the files to MP4?
> 
> Yes, MP4 is the only video container format from which Plex can read metadata.  
> If you set the `Title` tag to your episode title, Plex will use it.  
> (you might need another [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) afterwards, though)

Awesome, thanks! This is gonna take some time haha

---

<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [March 7, 2018, 11:22am UTC](https://forums.plex.tv/t/custom-metadata-not-loading/227320/12 "2018-03-07T11:22:56Z")

</div>

> @darthsitthiander said:  
> Awesome, thanks! This is gonna take some time haha

If you have Kodi-compatible .nfo files for this show, you could install the [.nfo importer agents](https://forums.plex.tv/discussion/38402/metadata-agents-for-exported-xbmc-library/p1#top ".nfo importer agents") and use these to import the metadata.

---

<div class="post-metadata">

**Author:** ![darthsitthiander](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/darthsitthiander/32/116988_2.png) [@darthsitthiander](https://forums.plex.tv/u/darthsitthiander)\
**Post date:** [March 9, 2018, 3:40pm UTC](https://forums.plex.tv/t/custom-metadata-not-loading/227320/13 "2018-03-09T15:40:43Z")

</div>

> @OttoKerner said:
> 
> > @darthsitthiander said:  
> > Awesome, thanks! This is gonna take some time haha
> 
> If you have Kodi-compatible .nfo files for this show, you could install the [.nfo importer agents](https://forums.plex.tv/discussion/38402/metadata-agents-for-exported-xbmc-library/p1#top ".nfo importer agents") and use these to import the metadata.

If I understood correctly, this feature is not available on Nvidia Shield TV?

---

<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [March 9, 2018, 5:56pm UTC](https://forums.plex.tv/t/custom-metadata-not-loading/227320/14 "2018-03-09T17:56:20Z")

</div>

> @darthsitthiander said:  
> If I understood correctly, this feature is not available on Nvidia Shield TV?

That’s correct. The inability to install Plugins is one of the restrictions of the Android platform.

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 8, 2020, 12:41am UTC](https://forums.plex.tv/t/custom-metadata-not-loading/227320/15 "2020-01-08T00:41:21Z")

</div>