Hi. Is it known that cutting and pasting a folder populated with a bunch of extras subfolders and 2 VERSIONS of the same movie will only detect and display ONE version of the movie?!
I just did that and the UHD version was unavailable. I tried restarting the service, restarting the server, scanning the server for new files, updating metadata, analysing the library, etc
Finally, the only thing that fixed the problem was to move the UHD version outside the folder and bring it back inside.
Can you please share the specific naming and structure of said files?
If the files don’t follow the specific naming schema for different editions, Plex should treat those as different quality versions of the same movie. Such different-quality versions will be listed as a single item in your library, giving you an option to play a specific version (or automatically pick the one, Plex deems the best option to play).
I’ll do tomorrow. That being said, I don’t understand what would be wrong since simply moving the files around fixed it. We’ll see tomorrow. It’s almost 10PM here and I’m slowing down.
Here’s what it looked like when I cutted and pasted. I moved one of the versions out momentarily and put it back in the folder and it worked. (I had to enable the settings that autodetect changes in folders…)
I think that the expected behaviour should be that every versions are detected and processed once a library finds an entirely new folder… User should not have to move files around when those files were already in the folder initially, no matter how the user chose to refresh and scan the library.
Well, in that case your naming is using the schema for different quality versions of the same movie. Plex will group those as one library item. You can use the Play Version menu item from the context menu or action buttons to pick which one to play.
(I’ll probably create a discussion topic about how to deal with releases combining both regular blu-ray and UHD blu-ray; and with separate releases too. However, this “upload” of mine in my server is from one of those combo and it appears that both the regular blu-ray and the uhd one are similar enough to be sitting next to each other as “versions”)
I’ll be honest, I transfered another combo release today and I didn’t even care about testing this again. I simply moved one version after the other once the server was done analysing the first file… I cannot tell whether that was a one-time bug or reproducible.
Maybe the initial bug was just because the server wasn’t done with analysing stuff, but that would be a UX bug because nothing in the dashboard was letting me know that background processing was still happening.
Click the … button to access the context menu with the play version action.
At the very bottom of your screenshot you can see there’s multiple versions… it says:
I think I haven’t expressed myself in a sufficiently clear and succinct manner. The observed behaviour is that only one of the two versions was initially “picked up” by my Plex server even though both files were sitting next to each other identically.
If I ever back-up two versions at the same time, I’ll make sure to test this again to see whether that was a reproducible bug.
Additional:
And the expected behaviour was that my Plex server would sequentially process and list both versions as soon as the new “Mac and Me (19XX)” folder was detected. (Instead of me having to do some kind of Plex Dance as some people call it here.)
