Daily restart of Plex process on QNAP TS-877

Following along as I was seeing similar symptoms on 1.24.3.5033-757abe6b4-x86_64.
Rolled back to 1.24.1.4931-1a38e63c6-x86_64 as the issue wasn’t present there. Will try to capture logs if I see the issue return.

I have the same unresolved issue!

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Any luck after sending your logs? Getting the same issue here…

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None yet. Upgrading to 1.24.4 crashed Plex altogether and it will not respond again until I restart the whole QNAP appliance.

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@wingcomm

Have you increased the Log buffer retention as indicated in my PM?

(LogNumFiles="10" preference added to Preferences.xml)

I have a TS-877 in our HQ lab.
I upgraded it to QTS 5.0 3 days ago. (5.0.0.1828)
It is currently running PMS 1.24.5 without issue and with successful Nvidia hardware transcoding.

How do we get this situation resolved ?

I have a similar problem with my 253A. 5 days ago I installed QTS 5.0 on my NAS. Since then, the problem with Plex Server after stopping and then starting it again has been that the Server seems to work on my NAS, but the library is not available on my devices (desktop/browser, smartphone, etc.). Through the monitor of my NAS I see that not all processes of Plex Server start. Each time, a complete reboot of the NAS is required for Plex Server to function properly and to make my library available.

In combination with Sonic Analyses, I also had this problem with QTS 4.X. That’s why I turned off Sonic Analyzes at the time.

QTS version: 5.0.0.1828
Plex Server Version: 1.24.5.5173

@ChuckPa Not yet, I have been busy with other things. However, its on my TODO list.

Thank you, I am having this issue also with my QNAP TVS-473 running 5.0.0.1828 and Plex v1.23.4

QNAP just released another QTS firmware.

Apparently it fixes a host of DNS issues for certain machines.

I believe manual download from QNAP directly is how to do it right now if critical to you.

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Thanks I will try that. Though the last update broke all my NFS shares, so I am a little hesitant. :slight_smile:

Explain please ?

I use NFS daily. In fact, it’s the ONLY thing I use.

I have no issues with NFS.

Did you need restart the NFS server (control panel) so the exports file got regenerated?

After the last QNAP update my root NFS share had it’s permissions changed to the NAS user which is not what my clients were expecting.

Are you using NFS with sec=sys or having the read/write request actually validated by QTS nfsd ?

Personally, I run with sec=sys and let the local Linux host do the management of who/what owns the file.

QTS perfers to run system high (everything is admin/root).

To be honest I didn’t see any of that. I just enabled NFS in the UI and there didn’t seem to be many options.

Those options aren’t in the UI.

Those options are in the /etc/fstab mount options on the Linux client.

Oh, I see. I am using kubernetes containers, so my mounts are contained within the volumes: section of the manifest, I never got further than that.

Oh wow. that’s a level of complexity none of us are setup to support.

Setting the NFS and all that aside (which I’m afraid will fall to you given what it is),

Here’s the question:

Plex running on the QNAP needs daily restart – independent of everything else ?

yes, that’s all that concerns me. Thank you for your help. I am also concerned about upgrading plex outside the QNAP repos since QNAP seems to have some really weird OS requirements.

I work very closely with QNAP.

The problem they have is their testing environment isn’t really setup to how Plex should be tested.

I’m working with them to find a way to get things tested in a more timely manner but it’s definitely OK to upgrade to the current “Public” version of PMS after a QNAP QTS/QuTS version has been out for a bit…

That delay gives me and our team time to test it.

Hi ChuckPa, I’m afraid I also have a daily issue with the PMS Version 1.24.5.5173 on my QNAP TS-251+ which is on QTS 4.5.4.1800 - I saw a recent offer of QTS 5 but didnt upgrade, thought I was playing safe!

Each day my PlexAmp app reports its “bummed” by not being able to connect to the server. I can STOP/START the PMS in the QTS app or web interface and all seems to work again. I got the zip of the server logs, and all I can see is at 2am a “INFO (pipeinterface:87) - Stopping plug-in” message.
Plex Media Server Logs_2021-11-09_18-02-47.zip (2.2 MB)

On the QTS side of things, no mention of Plex in the logs (at least as seen in notification centre). PMS seemed to run well until a few weeks ago, but I cant remember what QTS or PMS version I was on when it happened.