# Debugging Plex is not reachable

**URL:** <https://forums.plex.tv/t/debugging-plex-is-not-reachable/517526>\
**Category:** Remote Access\
**Tags:** server-linux\
**Created:** [December 30, 2019, 11:19am UTC](https://forums.plex.tv/t/debugging-plex-is-not-reachable/517526 "2019-12-30T11:19:20Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![maxisme1](https://avatars.discourse-cdn.com/v4/letter/m/dbc845/32.png) [@maxisme1](https://forums.plex.tv/u/maxisme1)\
**Post date:** [December 30, 2019, 11:19am UTC](https://forums.plex.tv/t/debugging-plex-is-not-reachable/517526/1 "2019-12-30T11:19:20Z")

</div>

Server Version#: 1.18.4.2171-ac2afe5f8  
Player Version#: Chrome

My ISP does not allow port forwarding so I am using tinc VPN hosted on a VPS which connects to my plex server on - `10.0.0.2` (locally `192.168.8.110`).

When I am in the same network `192.168.8.110:32400` works perfectly in opening and running plex.

When I proxy into the VPS `10.0.0.2:32400` works perfectly in opening and running plex.

But when I setup my nginx config and access `plex.example.com`:

```auto
upstream plex-upstream {
	server 10.0.0.2:32400;
}

server {
	listen 80;
	server_name plex.example.com;

	location / {
		if ($http_x_plex_device_name = '') {
			rewrite ^/$ http://$http_host/web/index.html;
		}

		proxy_set_header X-Real-IP $remote_addr;
		proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
		proxy_redirect off;
		proxy_set_header Host $http_host;
		proxy_pass http://plex-upstream;
	}
}

```

I get

```auto
Plex is not reachable.

Make sure your server has an internet connection and any firewalls or other programs are set to allow access.

```

How do I fix this?

---

<div class="post-metadata">

**Author:** ![deanobravo50](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/deanobravo50/32/85478_2.png) [@deanobravo50](https://forums.plex.tv/u/deanobravo50)\
**Post date:** [December 31, 2019, 3:38pm UTC](https://forums.plex.tv/t/debugging-plex-is-not-reachable/517526/2 "2019-12-31T15:38:36Z")

</div>

I’m running into the same situation. After upgrading to 1.18.4.2171, Tuatulli is constantly reporting loss of remote access, then a restoration of remote access the next time it checks.

I am able to port forward and I’m not using a VPN, but the behavior is the same.

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [March 29, 2020, 11:20am UTC](https://forums.plex.tv/t/debugging-plex-is-not-reachable/517526/3 "2020-03-29T11:20:46Z")

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