# Debugging setup failures
**URL:** https://forums.plex.tv/t/debugging-setup-failures/11495
**Category:** Plex Media Server
**Tags:** server-windows
**Created:** [October 29, 2011, 2:05am UTC](https://forums.plex.tv/t/debugging-setup-failures/11495 "2011-10-29T02:05:57Z")
**Posts on this page:** 20
**Page:** 16
### Author:  [@sa2000](https://forums.plex.tv/u/sa2000)
#### Post date: [December 30, 2014, 1:17am UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/301 "2014-12-30T01:17:48Z")
> This exact problem is happening to me. Only when I navigate to [http://www.localhost.com:32400/web/](http://www.localhost.com:32400/web/) I get a 'Server Not Found' error. If I try to go to the website and log in there I'm in an endless loop where it tells me I haven't downloaded it yet. Any thoughts or assistance would be greatly appreciated!
There is no www before localhost
Just [http://localhost:32400/web](http://localhost:32400/web) on the server pc
If you open Task Manager and click on the Processes View, do you see Plex Media Server.exe process?
Did you launch Plex Media Server ? and does it start automatically on login? (System Tray Plex icon, option to auto start)
---
### Author:  [@kebarwick](https://forums.plex.tv/u/kebarwick)
#### Post date: [December 30, 2014, 1:35am UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/302 "2014-12-30T01:35:13Z")
> There is no www before localhost
>
> Just [http://localhost:32400/web](http://localhost:32400/web) on the server pc
>
> If you open Task Manager and click on the Processes View, do you see Plex Media Server.exe process?
>
> Did you launch Plex Media Server ? and does it start automatically on login? (System Tray Plex icon, option to auto start)
Even if I don't add the 'www' the same thing happens and it sends me to the address with 'www' and tells me the server is not found.
I was able to get it working in Chrome to a degree. I have managed to add libraries and these seem to be working. But now when I go to get apps it tells me to get started I need to download the media server. Which I have already.
---
### Author:  [@sa2000](https://forums.plex.tv/u/sa2000)
#### Post date: [December 30, 2014, 1:51am UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/303 "2014-12-30T01:51:11Z")
> Even if I don't add the 'www' the same thing happens and it sends me to the address with 'www' and tells me the server is not found.
>
> I was able to get it working in Chrome to a degree. I have managed to add libraries and these seem to be working. But now when I go to get apps it tells me to get started I need to download the media server. Which I have already.
you did not answer my question about task manager process view
If you open command window (Start / run / cmd ) and type in
ping localhost
what do you get back
You can also try
127.0.0.1:32400/web
Does this load in any browser ?
Does the url change to include the word setup in it?
Also check **Control Panel / All Control Panel Items / Internet Options / Connections and LAN Settings** to see if there is a proxy setting
Is this widnows 7 or 8 or 8.1 or windows server xxxx ?
---
### Author:  [@kebarwick](https://forums.plex.tv/u/kebarwick)
#### Post date: [December 30, 2014, 3:13am UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/304 "2014-12-30T03:13:26Z")
> you did not answer my question about task manager process view
>
> If you open command window (Start / run / cmd ) and type in
>
> ping localhost
>
> what do you get back
>
> You can also try
>
> 127.0.0.1:32400/web
>
> Does this load in any browser ?
>
> Does the url change to include the word setup in it?
>
> Also check **Control Panel / All Control Panel Items / Internet Options / Connections and LAN Settings** to see if there is a proxy setting
>
> Is this widnows 7 or 8 or 8.1 or windows server xxxx ?
Yes plex is showing in the process view in task manager. But as I just said when I try to add apps the browser isn't acknowledging that the server has been downloaded. My Roku is also not acknowledging that I've already downloaded the server, so nothing is coming up on my roku at all.
When I ping local host this is the response:
Pinging Globtrotter [::1] with 32 bytes of data:
Reply from ::1: time\<1ms
Reply from ::1: time\<1ms
Reply from ::1: time\<1ms
Reply from ::1: time\<1ms
Ping statistics for ::1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in mili-seconds:
Minimum = 0ms, Maximum = )ms. Average = 0ms
I can open [http://127.0.0.1:32400/web/index.html](http://127.0.0.1:32400/web/index.html) (that's what it defaults to eventually) in firefox, but it tells me several times first that the connection was reset and I have to keep clicking 'try again' to get it to work. I still can't add apps from this address, it's still telling me to download the server.
It opens right away in Chrome as [http://127.0.0.1:32400/web/index.html](http://127.0.0.1:32400/web/index.html). But again when I try to add any apps it tells me to download the server.
There is no proxy server selected under LAN Settings.
I'm not sure if it's windows 8 or 8.1. It's one of those.
---
### Author:  [@sa2000](https://forums.plex.tv/u/sa2000)
#### Post date: [December 30, 2014, 10:43am UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/305 "2014-12-30T10:43:29Z")
> Yes plex is showing in the process view in task manager. But as I just said when I try to add apps the browser isn't acknowledging that the server has been downloaded. My Roku is also not acknowledging that I've already downloaded the server, so nothing is coming up on my roku at all.
I do not understand what you are saying about "adding apps". One does not add apps to Plex Media Server but you add Library Sections (Libraries) i.e. Photos, Movies, TV Shows. Home Videos, Music. How does one add apps to the browser for Plex Media Server? Please explain. provide screenshots of what you are doing.
As for the roku. you should leave that aside and also any other mobile plex players until you have the basics working with Plex/Web (Media Manager) through **localhost:32400/web** or **127.0.0.1:32400/web** and the library is all setup
Did you mean Plex Home Theater ? when you said add apps?
If you can get **127.0.0.1:32400/web** to load, use it to set debug logging on the server, so click on
**Settings / Server / General / Show Advanced** and select Verbose Logging and Debug logging. Save the changes and restart Plex Media Server
Then wait 5 minutes and in browser go to 127.0.0.1:32400/web and try to access your media or add new libraries. If there are issues, get the [**Plex Media Server.log**](https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files) uploaded here using ' **More Reply Options**' and a screenshot as well
For the roku and other devices to access the server, you need to make sure the firewall on the PC where Plex Media Server is running to have in Advanced Settings an Inbound Rule for TCP Port 32400
> When I ping local host this is the response:
>
> Pinging Globtrotter [::1] with 32 bytes of data:
>
> Reply from ::1: time\<1ms
>
> Reply from ::1: time\<1ms
>
> Reply from ::1: time\<1ms
>
> Reply from ::1: time\<1ms
>
> Ping statistics for ::1:
>
> Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
>
> Approximate round trip times in mili-seconds:
>
> Minimum = 0ms, Maximum = )ms. Average = 0ms
I wonder if iPv6 has a bearing on the problem. You could try to disable ipv6 if all else fails.
Could you check if you have standard content for the hosts file
**C:\Windows\System32\drivers\etc\hosts**
The standard is just to have an empty hosts file with just comments
> I can open [http://127.0.0.1:32400/web/index.html](http://127.0.0.1:32400/web/index.html) (that's what it defaults to eventually) in firefox, but it tells me several times first that the connection was reset and I have to keep clicking 'try again' to get it to work. I still can't add apps from this address, it's still telling me to download the server.
Would like to see the Plex Media Server.log with debug logging when this happens. Can you actually stream any media in Plex/Web when you access the server through 127.0.0.1:32400/web ? Does it get reset part way through ? Or are you just referring to what you are seeing as messages in the Activity view when idle?
> I still can't add apps from this address, it's still telling me to download the server.
>
> It opens right away in Chrome as [http://127.0.0.1:32400/web/index.html](http://127.0.0.1:32400/web/index.html). But again when I try to add any apps it tells me to download the server.
Need to understand what you mean. But suggest you do not expand the operation of the Plex Media Server until you get the basics working first
---
### Author:  [@samandromeo](https://forums.plex.tv/u/samandromeo)
#### Post date: [January 1, 2015, 9:06pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/306 "2015-01-01T21:06:08Z")
> Most of these get resolved after following the steps on this support page: [https://support.plex.tv/hc/en-us/articles/203079956-Error-A-problem-has-been-detected-with-a-core-component-of-Plex-Media-Server](https://support.plex.tv/hc/en-us/articles/203079956-Error-A-problem-has-been-detected-with-a-core-component-of-Plex-Media-Server)
Thanks for the reply. Yes, just restarting the media server worked. I've been using Plex for a week now and this is the greatest system for media management and viewing. I have a DVD/BluRay collection in the 300 plus range and it was getting just so difficult to manage. I could never find the physical media I wanted to watch. My next task is to find a could program for converting all my media. Several years ago I used a product called DVDFAB, but after I shut down my XP machine about 6 months ago lost all that software. I'm sure things have changed over the years in DVD media conversion, so it looks like it's back to the drawing board. Any suggestions would help????
---
### Author:  [@sa2000](https://forums.plex.tv/u/sa2000)
#### Post date: [January 1, 2015, 9:53pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/307 "2015-01-01T21:53:43Z")
> Thanks for the reply. Yes, just restarting the media server worked. I've been using Plex for a week now and this is the greatest system for media management and viewing. I have a DVD/BluRay collection in the 300 plus range and it was getting just so difficult to manage. I could never find the physical media I wanted to watch. My next task is to find a could program for converting all my media. Several years ago I used a product called DVDFAB, but after I shut down my XP machine about 6 months ago lost all that software. I'm sure things have changed over the years in DVD media conversion, so it looks like it's back to the drawing board. Any suggestions would help????
I believe Handbrake is the popular choice - from what I have seen quoted on forums. See this support page : [https://support.plex.tv/hc/en-us/articles/201358273-Converting-ISO-Video-TS-and-Other-Disk-Image-Formats](https://support.plex.tv/hc/en-us/articles/201358273-Converting-ISO-Video-TS-and-Other-Disk-Image-Formats) - This is not relevant to this specific topic for debugging setup failures. If you need to continue with this, I suggest you raise a new topic. Subjects discussed in a forum topic should be be related to the title of the forum topic !
---
### Author:  [@westside8](https://forums.plex.tv/u/westside8)
#### Post date: [January 7, 2015, 2:14am UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/308 "2015-01-07T02:14:56Z")
> you did not answer my question about task manager process view
>
>
>
> If you open command window (Start / run / cmd ) and type in
>
> ping localhost
>
> what do you get back
>
>
>
> You can also try
>
> 127.0.0.1:32400/web
>
>
>
> Does this load in any browser ?
>
> Does the url change to include the word setup in it?
>
>
>
> Also check **Control Panel / All Control Panel Items / Internet Options / Connections and LAN Settings** to see if there is a proxy setting
>
>
>
> Is this widnows 7 or 8 or 8.1 or windows server xxxx ?
I'm experiencing a similar problem.
Plex was installed - goes to "Media Manager" and page loads as "404 Not Found"
This is the case in Chrome/Firefox/IE
URL that loads is [http://127.0.0.1:32400/web/index.html](http://127.0.0.1:32400/web/index.html)
No proxy, pinghost comes back as
Pinging wesleyw-PC [::1] with 32 byes of data:
Reply from ::1: time\<1ms
Reply from ::1: time\<1ms
Reply from ::1: time\<1ms
Reply from ::1: time\<1ms
Ping statistics for ::1:
Packets: Sent = 4, Received = 4, Lost = 0 \<0% loss\>,
Approximate round trip time in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
---
### Author:  [@sa2000](https://forums.plex.tv/u/sa2000)
#### Post date: [January 7, 2015, 2:21am UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/309 "2015-01-07T02:21:28Z")
>
>
> I'm experiencing a similar problem.
>
>
>
> Plex was installed - goes to "Media Manager" and page loads as "404 Not Found"
>
>
>
> This is the case in Chrome/Firefox/IE
>
>
>
> URL that loads is [http://127.0.0.1:32400/web/index.html](http://127.0.0.1:32400/web/index.html)
>
>
>
> No proxy, pinghost comes back as
>
>
>
> Pinging wesleyw-PC [::1] with 32 byes of data:
>
> Reply from ::1: time\<1ms
>
>
>
> Reply from ::1: time\<1ms
>
> Reply from ::1: time\<1ms
>
> Reply from ::1: time\<1ms
>
>
>
> Ping statistics for ::1:
>
> Packets: Sent = 4, Received = 4, Lost = 0 \<0% loss\>,
>
> Approximate round trip time in milli-seconds:
>
> Minimum = 0ms, Maximum = 0ms, Average = 0ms
Lets reset **WebClient.bundle**
Suggest you follow the instructions here : [Resetting System and Framework Bundles](https://support.plex.tv/hc/en-us/articles/201119258-Resetting-System-and-Framework-bundles) but also include **WebClient.bundle** so 3 bundles to reset and see what happens
Wait 10 minutes after the restart following the deletions before trying to load Media Manager. Hopefully the fact that the ping response came on iPv6 rather than ipv4 is not ann issue
---
### Author:  [@westside8](https://forums.plex.tv/u/westside8)
#### Post date: [January 8, 2015, 4:44am UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/310 "2015-01-08T04:44:37Z")
> Lets reset **WebClient.bundle**
>
> Suggest you follow the instructions here : [Resetting System and Framework Bundles](https://support.plex.tv/hc/en-us/articles/201119258-Resetting-System-and-Framework-bundles) but also include **WebClient.bundle** so 3 bundles to reset and see what happens
>
> Wait 10 minutes after the restart following the deletions before trying to load Media Manager. Hopefully the fact that the ping response came on iPv6 rather than ipv4 is not ann issue
The path doesn't exist...I do not believe the "Plex Media Server" folder has been created?
---
### Author:  [@sa2000](https://forums.plex.tv/u/sa2000)
#### Post date: [January 8, 2015, 8:11am UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/311 "2015-01-08T08:11:26Z")
> The path doesn't exist...I do not believe the "Plex Media Server" folder has been created?
So this is a new installation of Plex Media Server.
Lets check few things:
- Is there a Plex system tray icon ?
- is the option to automatically start on login ticked when you right click on this Plex system tray icon?
- Is Plex Media Server.exe showing in Windows Task Manager Processes view?
- When you load a browser and enter these url's what comes back and what do the url's change to?
localhost:32400/web
127.0.0.1:32400/web
local-ip-of-plex media server pc:32400/web
(you can find the local-ip through ipconfig)
- Does this folder exist?
c:\users\xxxxx\AppData\Local\Plex Media Server
(note that AppData is a hidden folder and would need you to change settings in **Control Panel/All Control Panel Items / Folder Options / View** to show hidden folders and files)
xxxxx is the windows account the Plex Media Server is launched in
- Any log files in
c:\users\xxxxx\AppData\Local\Plex Media Server\Logs
- Check the downloaded file used for installing Plex Media Server (the one obtained from plex.tv/downloads)
Right Click on it and confirm that File Properties does show presence of a Digital Signatures tab with entry for Plex Inc
- Check the registry using RegEdit to see what keys have been created in this registry area:
**HKEY\_CURRENT\_USER\Software\Plex, Inc.\Plex Media Server**
---
### Author:  [@mgreer69](https://forums.plex.tv/u/mgreer69)
#### Post date: [January 11, 2015, 10:18pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/312 "2015-01-11T22:18:00Z")
I have been attempting to set-up Plex Media Server and I am getting the following error:
```
A problem has been detected with a core component of Plex Media Server.
```
I am attaching PMS logs
Please help!!
Mary Greer
---
### Author:  [@sa2000](https://forums.plex.tv/u/sa2000)
#### Post date: [January 11, 2015, 10:57pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/313 "2015-01-11T22:57:57Z")
> I have been attempting to set-up Plex Media Server and I am getting the following error:
>
> A problem has been detected with a core component of Plex Media Server.
>
> I am attaching PMS logs
>
> Please help!!
>
> Mary Greer
No logs?? But.... most of such issues are resolved by following the steps on this support page and a reboot ./ restart
[https://support.plex.tv/hc/en-us/articles/203079956-Error-A-problem-has-been-detected-with-a-core-component-of-Plex-Media-Server](https://support.plex.tv/hc/en-us/articles/203079956-Error-A-problem-has-been-detected-with-a-core-component-of-Plex-Media-Server)
---
### Author:  [@kevallen](https://forums.plex.tv/u/kevallen)
#### Post date: [January 11, 2015, 11:27pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/314 "2015-01-11T23:27:08Z")
I have been frustrated in my attempt to set-up Plex media server. While it is installed, and I believe I have setup a static IP address on the local computer, I think I have correctly set-up port-forwarding but the canyouseeme.org - does NOT see me.....
from the local machine if I go to: localhost:32400/web/ plex comes up
but no connection from other machines on my network going to 192.168.0.19:32400/web/ times out
When I am signed into Plex it says - You have sucessfully singed your server in to Plex but were were unable to reach it from outside your network.
Also, all firewall settings are turned off.
Help/ Ideas?
---
### Author:  [@sa2000](https://forums.plex.tv/u/sa2000)
#### Post date: [January 11, 2015, 11:47pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/315 "2015-01-11T23:47:10Z")
> I have been frustrated in my attempt to set-up Plex media server. While it is installed, and I believe I have setup a static IP address on the local computer, I think I have correctly set-up port-forwarding but the canyouseeme.org - does NOT see me.....
>
> from the local machine if I go to: localhost:32400/web/ plex comes up
>
> but no connection from other machines on my network going to 192.168.0.19:32400/web/ times out
>
> When I am signed into Plex it says - You have sucessfully singed your server in to Plex but were were unable to reach it from outside your network.
>
> Also, all firewall settings are turned off.
>
> Help/ Ideas?
There are 3 separate and distincts connection types here:
1. Direct connection via localhost:32400/web or 127.0.0.1:32400/web and that works
2. Access from other computers on the same network and this does not work
3. Connection to plex.tv via an open port in the router and this does not work. This would require a unPnP port to be configured by Plex Media Server or a manually specified port and Port Forward
There are numerous forum topics on these types of issues. What would, be common for 2 and 3 is the need for a firewall Inbound Rule for tcp port 32400 to be created allowing the port for all network profiles (home / work / public). You say firewall is off - what about anti virus / sometimes this blocks access. Is the connection from the other PCs via wired / wifi ? Is the network mix? Sometimes routers have wireless isolation.
You are actually in the wrong forum topic and would have been best to raise a new topic having read existing topics on such symptoms. This forum topic is about errors that you get when you install Plex Media Server and run the install program
For item 3 - see [Connecting a Server](https://support.plex.tv/hc/en-us/articles/200484543) and [Troubleshooting Server Connections](https://support.plex.tv/hc/en-us/articles/200931138)
Please start a separate topic for your issues and follow instructions on [Reporting Issues with Plex Media Server](http://support.plex.tv/hc/en-us/articles/201643703-Reporting-issues-with-Plex-Media-Server).
---
### Author:  [@quirkyy](https://forums.plex.tv/u/quirkyy)
#### Post date: [January 23, 2015, 2:56am UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/316 "2015-01-23T02:56:43Z")
Hi all,
I'm having troubles completing setup of Plex. I've looked thru this forum and can't find this exact problem.
Install of Plex completes and once i click Launch it will open a new window in IE to complete setup and it will not load a page....
[http://127.0.0.1:32400/web/setup.html?machineIdentifier=a802e88d20522b7c14d3e48122101bd141319bd1](http://127.0.0.1:32400/web/setup.html?machineIdentifier=a802e88d20522b7c14d3e48122101bd141319bd1)is in the address bar?
running windows 8.1
Any ideas?
Cheers
Quirkyy
---
### Author:  [@sa2000](https://forums.plex.tv/u/sa2000)
#### Post date: [January 23, 2015, 7:41am UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/317 "2015-01-23T07:41:23Z")
> Hi all,
>
> I'm having troubles completing setup of Plex. I've looked thru this forum and can't find this exact problem.
>
> Install of Plex completes and once i click Launch it will open a new window in IE to complete setup and it will not load a page....
>
> [http://127.0.0.1:32400/web/setup.html?machineIdentifier=a802e88d20522b7c14d3e48122101bd141319bd1](http://127.0.0.1:32400/web/setup.html?machineIdentifier=a802e88d20522b7c14d3e48122101bd141319bd1)is in the address bar?
>
> running windows 8.1
>
> Any ideas?
>
> Cheers
>
> Quirkyy
It could be some security setting in the browser. eg Enhanced Protected Mode. There have been cases where setup gets stuck. Other thing to try is to change the Default Browser and rerun setup. Again ensure there are no added security related settings / extensions.
Also check that you do not have proxy that may be interfering with access to 127.0.0.1
Actually for windows 8 media manager access was changed by the plex devs to go to localhost instead of 127.0.0.1 because in one of microsoft's updates there was a security change that made 127.0.0.1 untrusted. I am surprised the setup is using 127.0.0.1 rather than localhost
You could as an experiment change the url you get stuck on to replace 127.0.0.1 with localhost
---
### Author:  [@quirkyy](https://forums.plex.tv/u/quirkyy)
#### Post date: [January 23, 2015, 10:53pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/318 "2015-01-23T22:53:41Z")
> It could be some security setting in the browser. eg Enhanced Protected Mode. There have been cases where setup gets stuck. Other thing to try is to change the Default Browser and rerun setup. Again ensure there are no added security related settings / extensions.
>
> Also check that you do not have proxy that may be interfering with access to 127.0.0.1
>
> Actually for windows 8 media manager access was changed by the plex devs to go to localhost instead of 127.0.0.1 because in one of microsoft's updates there was a security change that made 127.0.0.1 untrusted. I am surprised the setup is using 127.0.0.1 rather than localhost
>
> You could as an experiment change the url you get stuck on to replace 127.0.0.1 with localhost
hi - thanks for the reply
i've tried running the setup with both IE and Chrome as the default browser and still get stuck on the same page.
Just tried changing 127 to localhost with no success. also tried changing my security settings and turning off my firewall to no avail.
it seems there is a setting that is blocking the setup??
where would i find a proxy that might be interfering?
thanks agian
---
### Author:  [@sa2000](https://forums.plex.tv/u/sa2000)
#### Post date: [January 23, 2015, 11:04pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/319 "2015-01-23T23:04:22Z")
If there is a proxy it would show in control panel / internet options / connection tab
Is it writing to the plex media server.log ? Upload the log file ( Attach using ‘more reply options’ button
What security software do you have ?
---
### Author:  [@quirkyy](https://forums.plex.tv/u/quirkyy)
#### Post date: [January 23, 2015, 11:14pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/320 "2015-01-23T23:14:58Z")
> If there is a proxy it would show in control panel / internet options / connection tab
>
> Is it writing to the plex media server.log ? Upload the log file ( Attach using 'more reply options' button
>
> What security software do you have ?
okay.. there is no proxy
not running security software at the moment
i;ve attached the log files
cheers
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