# Debugging setup failures **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [October 29, 2011, 2:05am UTC](https://forums.plex.tv/t/debugging-setup-failures/11495 "2011-10-29T02:05:57Z")\ **Posts on this page:** 20\ **Page:** 25
**Author:** ![plex\_jamjwhite.com](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/plex_jamjwhite.com/32/9021_2.png) [@plex\_jamjwhite.com](https://forums.plex.tv/u/plex_jamjwhite.com)\ **Post date:** [February 6, 2016, 4:58am UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/481 "2016-02-06T04:58:00Z")
I didn’t get a chance to look for the patch before I deleted the VM. I was about to have a mutiny with my family since Plex had been down for several days. I will take a snapshot of my VM tomorrow and try to upgrade again and let you know the results hopefully it will go smooth as in the past. ---
**Author:** ![PrometheusUFO](https://avatars.discourse-cdn.com/v4/letter/p/f6c823/32.png) [@PrometheusUFO](https://forums.plex.tv/u/PrometheusUFO)\ **Post date:** [February 6, 2016, 7:17pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/482 "2016-02-06T19:17:28Z")
Hello there. I tried to install Plex for the first time on my Windows 7 laptop but I couldn’t. I freed up over 10GB of space on my hard drive but still get the error that I don’t have enough disk space to install (plus when I choose Cancel instead of Retry, the dialog box only returns, saying I don’t have enough disk space). It shouldn’t need that much space, right? 😕 ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [February 6, 2016, 9:07pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/483 "2016-02-06T21:07:34Z")
> @PrometheusUFO said: > Hello there. I tried to install Plex for the first time on my Windows 7 laptop but I couldn’t. I freed up over 10GB of space on my hard drive but still get the error that I don’t have enough disk space to install (plus when I choose Cancel instead of Retry, the dialog box only returns, saying I don’t have enough disk space). It shouldn’t need that much space, right? 😕 Screenshots ? Log files ? ---
**Author:** ![PrometheusUFO](https://avatars.discourse-cdn.com/v4/letter/p/f6c823/32.png) [@PrometheusUFO](https://forums.plex.tv/u/PrometheusUFO)\ **Post date:** [February 7, 2016, 1:04am UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/484 "2016-02-07T01:04:35Z")
![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/8/7/8798d9173cce8822e3ce4370f6e2710d80862b3d.png) Okay, here’s a screenshot anyway. 😛 ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [February 7, 2016, 1:10am UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/485 "2016-02-07T01:10:24Z")
> @PrometheusUFO said: > ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/8/7/8798d9173cce8822e3ce4370f6e2710d80862b3d.png) > > Okay, here’s a screenshot anyway. 😛 Thanks. Any log files written to at the time within this folder `%LocalAppData%\Temp` It is where you have the Temp folder Could it Permissions to C:\ProgramData ? Are you running the setup using an administrator account? The install should only occupy about 200Mb. When you freed up space - did you free it up in Recycle Bin? ---
**Author:** ![PrometheusUFO](https://avatars.discourse-cdn.com/v4/letter/p/f6c823/32.png) [@PrometheusUFO](https://forums.plex.tv/u/PrometheusUFO)\ **Post date:** [February 7, 2016, 1:30am UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/486 "2016-02-07T01:30:09Z")
> @sa2000 said: > Could it Permissions to C:\ProgramData ? > Are you running the setup using an administrator account? > > The install should only occupy about 200Mb. > When you freed up space - did you free it up in Recycle Bin? Yes and yes. :\ ---
**Author:** ![plex\_jamjwhite.com](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/plex_jamjwhite.com/32/9021_2.png) [@plex\_jamjwhite.com](https://forums.plex.tv/u/plex_jamjwhite.com)\ **Post date:** [February 7, 2016, 5:07pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/487 "2016-02-07T17:07:36Z")
I did the upgrade last night and all went well so I am guessing it had something to do with the OS that was causing that update to fail. Thanks for all the support. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [February 7, 2016, 5:11pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/488 "2016-02-07T17:11:17Z")
> @plex@jamjwhite.com said: > I did the upgrade last night and all went well so I am guessing it had something to do with the OS that was causing that update to fail. Thanks for all the support. That is good news Do you know what you did in terms of windows server 2012 R2 updates / other changes to make the Plex Media Server upgrade work? ---
**Author:** ![PrometheusUFO](https://avatars.discourse-cdn.com/v4/letter/p/f6c823/32.png) [@PrometheusUFO](https://forums.plex.tv/u/PrometheusUFO)\ **Post date:** [February 9, 2016, 1:45am UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/489 "2016-02-09T01:45:49Z")
The disk full error actually usually comes up soon after I reboot the laptop. Here’s the error that comes up otherwise. 😛 ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/3/6/3644767ca585d07adc631bb5e3b85e493451e2d7.png) log file: [http://pastebin.com/7b04jHvj](http://pastebin.com/7b04jHvj) ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [February 9, 2016, 1:58am UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/490 "2016-02-09T01:58:16Z")
> @PrometheusUFO said: > The disk full error actually usually comes up soon after I reboot the laptop. Here’s the error that comes up otherwise. 😛 > > ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/3/6/3644767ca585d07adc631bb5e3b85e493451e2d7.png) > > log file: [plexerror2 - Pastebin.com](http://pastebin.com/7b04jHvj) As it says this is suggesting another install has not completed - that is what Error 0x80070652 means What windows version are you running on ? and can you check that it is upto date with Service Packs/Windows Updates. With 0.9.15.2 the install needs VC++ 2015 Redistributable and this is dependent on being up to date with service packs and other KBs issued as part of Windows Update. Need to eliminate this If problem persists after setup following a reboot, could you look for all log files relating to installs - have a look at folder `C:\Users\Admin\AppData\Local\Temp\` and pick group of files ending with `.log` file extension. The filenames start with `Plex Media Server_` and for the VC++ 2015 - would have `vcredist` in the filename. Zip and attach ---
**Author:** ![PrometheusUFO](https://avatars.discourse-cdn.com/v4/letter/p/f6c823/32.png) [@PrometheusUFO](https://forums.plex.tv/u/PrometheusUFO)\ **Post date:** [February 12, 2016, 3:12am UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/491 "2016-02-12T03:12:15Z")
lol. I went to install VC++ 2015 Redistributable and I get the same error. Wow. Weird. 😕 ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/b/8/b8e234bd7971c0e24ad68d20d4e13ca78ba49e96.png) Anyway, here’s the Plex setup log files if they’ll help at all… ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [February 12, 2016, 5:43pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/492 "2016-02-12T17:43:15Z")
> @PrometheusUFO said: > lol. I went to install VC++ 2015 Redistributable and I get the same error. Wow. Weird. 😕 > > ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/b/8/b8e234bd7971c0e24ad68d20d4e13ca78ba49e96.png) > > Anyway, here’s the Plex setup log files if they’ll help at all… > @PrometheusUFO said: > ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/8/7/8798d9173cce8822e3ce4370f6e2710d80862b3d.png) > > Okay, here’s a screenshot anyway. 😛 Thanks for all the msi log files With respect to `Error 0x80070652 ERROR_INSTALL_ALREADY_RUNNING` there is some advice from Microsoft that a reboot may clear that Concentrating on the initial error suggesting not enough diskspace - can see the error in this log `Plex Media Server_20160211213305_0_pms.log` whilst installing 0.9.15.2 The errors are logged as ```auto MSI (s) (C0:58) [21:49:34:233]: Product: Plex Media Server -- Error 1711. An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the install. ``` I notice prior to this an attempt was made to create a System Restore but failed after 10 minutes Related Log file `Plex Media Server_20160211213305.log` Extract ```auto [12E4:1210][2016-02-11T21:33:31]i360: Creating a system restore point. [12E4:1210][2016-02-11T21:43:32]w363: Could not create system restore point, error: 0x81000101. Continuing... ``` Google Search for `Error 1711. An error occurred while writing installation information to disk` picked up this advice [http://answers.microsoft.com/en-us/windows/forum/windows\_7-windows\_programs/error-code-1711-an-error-occurred-while-writing/4b653560-0f3b-4e64-88e6-97ed6c48c0c0](http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/error-code-1711-an-error-occurred-while-writing/4b653560-0f3b-4e64-88e6-97ed6c48c0c0) I suggest you follow the advice given there and see if it resolves the problem. The advice being: The issue is related to Windows Installer, I would suggest you to try the following steps: **Step 1** : Unregister and then reregister Windows Installer 1. Unregister Windows Installer. To do this, click Start, type run, click Run, type `msiexec /unregister` in the Open box, and then click OK. 2. Reregister Windows Installer. To do this, click Start, type run, click Run, type `msiexec /regserver` in the Open box, and then click OK. **Step 2** : Run System File Checker (SFC) scan to fix any corrupt system files. To do this, follow the steps mentioned in the link below: How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7 > **[Use the System File Checker tool to repair missing or corrupted system files...](https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e)** > > Describes how to use the System File Checker tool to troubleshoot missing or corrupted system files in Windows 8.1, Windows 8, Windows 7 or Windows Vista. ---
**Author:** ![PrometheusUFO](https://avatars.discourse-cdn.com/v4/letter/p/f6c823/32.png) [@PrometheusUFO](https://forums.plex.tv/u/PrometheusUFO)\ **Post date:** [February 12, 2016, 11:40pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/493 "2016-02-12T23:40:01Z")
Hmm, I did Step 1 & 2 and the scan said there was no problems. Odd. 😑 ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/4/6/469dbbf9c94c9174e8ba8964c968d78ef9980a86.png) ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [February 13, 2016, 12:02am UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/494 "2016-02-13T00:02:00Z")
> @PrometheusUFO said: > Hmm, I did Step 1 & 2 and the scan said there was no problems. Odd. 😑 > > ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/4/6/469dbbf9c94c9174e8ba8964c968d78ef9980a86.png) So the disk space error is still occurring ? On that same web page i linked to ([Windows 7 Programs / Error Code 1711 - An Error occurred whilst writing installation information to disk](http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/error-code-1711-an-error-occurred-while-writing/4b653560-0f3b-4e64-88e6-97ed6c48c0c0 "Windows 7 Programs / Error Code 1711 - An Error occurred whilst writing installation information to disk") ), there is also a note from user who found that there 64K msi temp files in a directory - may be there is a limit) - see the last answer on that page. See how many `msi*.tmp` files are in the `C:\Windows\Installer` folder. There appears to be a limit of 64K files and that would seem to give the same error This is an msi error - so it is not really a Plex Media Server issue but a windows issue Do not delete any `*.msi` as they are needed for upgrades - so just remove tmp files and first establish how many files and with what filename extension are in that folder Other possibility is that some anti virus / security software affecting access to the directories. What do you have installed ? ---
**Author:** ![PrometheusUFO](https://avatars.discourse-cdn.com/v4/letter/p/f6c823/32.png) [@PrometheusUFO](https://forums.plex.tv/u/PrometheusUFO)\ **Post date:** [February 13, 2016, 1:52am UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/495 "2016-02-13T01:52:35Z")
I deleted some of the tmp files and was finally able to install both. Phew. Thanks for the help. 😃 ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [February 13, 2016, 1:58am UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/496 "2016-02-13T01:58:00Z")
> @PrometheusUFO said: > I deleted some of the tmp files and was finally able to install both. Phew. Thanks for the help. 😃 How many were there? ---
**Author:** ![B-RAD](https://avatars.discourse-cdn.com/v4/letter/b/f19dbf/32.png) [@B-RAD](https://forums.plex.tv/u/B-RAD)\ **Post date:** [March 12, 2016, 6:11am UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/497 "2016-03-12T06:11:35Z")
```auto [47E8:2BA0][2016-03-12T17:05:43]i001: Burn v3.10.2.2516, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\BOOHID~1\AppData\Local\Temp\{04CB3E17-A597-4CB4-8A71-B47A8C2E87D5}\.cr\Plex-Media-Server-0.9.1506.1714-7be11e1-en-US.exe [47E8:2BA0][2016-03-12T17:05:43]i000: Initializing numeric variable 'autolaunch' to value '0' [47E8:2BA0][2016-03-12T17:05:43]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]Plex\Plex Media Server' [47E8:2BA0][2016-03-12T17:05:43]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\Plex Media Server.exe' [47E8:2BA0][2016-03-12T17:05:43]i009: Command Line: '-burn.clean.room=C:\Users\Boohidiwick\Downloads\Plex-Media-Server-0.9.1506.1714-7be11e1-en-US.exe' [47E8:2BA0][2016-03-12T17:05:43]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Boohidiwick\Downloads\Plex-Media-Server-0.9.1506.1714-7be11e1-en-US.exe' [47E8:2BA0][2016-03-12T17:05:43]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\Boohidiwick\Downloads\' [47E8:2BA0][2016-03-12T17:05:43]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\BOOHID~1\AppData\Local\Temp\Plex Media Server_20160312170543.log' [47E8:2BA0][2016-03-12T17:05:43]i000: Setting string variable 'WixBundleName' to value 'Plex Media Server' [47E8:2BA0][2016-03-12T17:05:43]i000: Setting string variable 'WixBundleManufacturer' to value 'Plex, Inc.' [47E8:5330][2016-03-12T17:05:43]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033 [47E8:5330][2016-03-12T17:05:43]i000: Setting version variable 'WixBundleFileVersion' to value '0.9.1506.0' [47E8:2BA0][2016-03-12T17:05:44]i100: Detect begin, 3 packages [47E8:2BA0][2016-03-12T17:05:44]i000: Registry value not found. Key = 'Software\Plex, Inc.\Plex Media Server', Value = 'InstallFolder' [47E8:2BA0][2016-03-12T17:05:44]i052: Condition 'PreviousInstallFolder' evaluates to false. [47E8:2BA0][2016-03-12T17:05:44]i000: File search: wfs7D9412D4C58B244C091F58CF1897F6B2, did not find path: C:\Windows\system32\ucrtbase.dll [47E8:2BA0][2016-03-12T17:05:44]i000: Setting numeric variable 'Found_ucrtbase_dll' to value 0 [47E8:2BA0][2016-03-12T17:05:44]i052: Condition 'NOT Found_ucrtbase_dll' evaluates to true. [47E8:2BA0][2016-03-12T17:05:44]i000: File search: wfsF7FCAC4979A94D8A7F3947991BCD3BEE, did not find path: C:\Windows\system32\msvcp140.dll [47E8:2BA0][2016-03-12T17:05:44]i000: Setting numeric variable 'Bad_VCRedist' to value 0 [47E8:2BA0][2016-03-12T17:05:44]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14' [47E8:2BA0][2016-03-12T17:05:44]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14' [47E8:2BA0][2016-03-12T17:05:44]i102: Detected related bundle: {e9921c42-812d-4b39-9c02-612724349e82}, type: Upgrade, scope: PerMachine, version: 0.9.907.0, operation: MajorUpgrade [47E8:2BA0][2016-03-12T17:05:44]i103: Detected related package: {69D8C4EA-5363-48FB-AB13-5F8FF61DF7C3}, scope: PerMachine, version: 0.9.907.0, language: 0 operation: MajorUpgrade [47E8:2BA0][2016-03-12T17:05:44]i101: Detected package: pms, state: Absent, cached: None [47E8:2BA0][2016-03-12T17:05:44]i101: Detected package: vcredist_repair, state: Absent, cached: None [47E8:2BA0][2016-03-12T17:05:44]i101: Detected package: vcredist, state: Absent, cached: None [47E8:2BA0][2016-03-12T17:05:44]i052: Condition 'VersionNT >= v6.0' evaluates to true. [47E8:2BA0][2016-03-12T17:05:44]i052: Condition 'NOT ((VersionNT = v6.0) AND ((NOT ServicePackLevel) OR (ServicePackLevel < 2)))' evaluates to true. [47E8:2BA0][2016-03-12T17:05:44]i052: Condition 'NOT ((VersionNT = v6.1) AND ((NOT ServicePackLevel) OR (ServicePackLevel < 1)))' evaluates to true. [47E8:2BA0][2016-03-12T17:05:44]i052: Condition 'NOT ((VersionNT = v6.3) AND (KB2919355_x86 <> 112 AND KB2919355_amd64 <> 112))' evaluates to false. [47E8:2BA0][2016-03-12T17:05:44]e000: Plex Media Server on Windows 8.1 or Windows Server 2012 R2 requires KB2919355 installed. [47E8:2BA0][2016-03-12T17:05:44]e000: Error 0x81f40001: Bundle condition evaluated to false: NOT ((VersionNT = v6.3) AND (KB2919355_x86 <> 112 AND KB2919355_amd64 <> 112)) [47E8:2BA0][2016-03-12T17:05:44]i199: Detect complete, result: 0x0 ``` ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [March 12, 2016, 9:05am UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/498 "2016-03-12T09:05:20Z")
> @B-RAD said: > > ```auto > [47E8:2BA0][2016-03-12T17:05:44]i102: Detected related bundle: {e9921c42-812d-4b39-9c02-612724349e82}, type: Upgrade, scope: PerMachine, version: 0.9.907.0, operation: MajorUpgrade > [47E8:2BA0][2016-03-12T17:05:44]i103: Detected related package: {69D8C4EA-5363-48FB-AB13-5F8FF61DF7C3}, scope: PerMachine, version: 0.9.907.0, language: 0 operation: MajorUpgrade > > ``` > [47E8:2BA0][2016-03-12T17:05:44]i101: Detected package: pms, state: Absent, cached: None > [47E8:2BA0][2016-03-12T17:05:44]i101: Detected package: vcredist\_repair, state: Absent, cached: None > [47E8:2BA0][2016-03-12T17:05:44]i101: Detected package: vcredist, state: Absent, cached: None > [47E8:2BA0][2016-03-12T17:05:44]i052: Condition ‘VersionNT \>= v6.0’ evaluates to true. > [47E8:2BA0][2016-03-12T17:05:44]i052: Condition ‘NOT ((VersionNT = v6.0) AND ((NOT ServicePackLevel) OR (ServicePackLevel \< 2)))’ evaluates to true. > [47E8:2BA0][2016-03-12T17:05:44]i052: Condition ‘NOT ((VersionNT = v6.1) AND ((NOT ServicePackLevel) OR (ServicePackLevel \< 1)))’ evaluates to true. > [47E8:2BA0][2016-03-12T17:05:44]i052: Condition ‘NOT ((VersionNT = v6.3) AND (KB2919355\_x86 \<\> 112 AND KB2919355\_amd64 \<\> 112))’ evaluates to false. > [47E8:2BA0][2016-03-12T17:05:44]e000: Plex Media Server on Windows 8.1 or Windows Server 2012 R2 requires KB2919355 installed. > [47E8:2BA0][2016-03-12T17:05:44]e000: Error 0x81f40001: Bundle condition evaluated to false: NOT ((VersionNT = v6.3) AND (KB2919355\_x86 \<\> 112 AND KB2919355\_amd64 \<\> 112)) > [47E8:2BA0][2016-03-12T17:05:44]i199: Detect complete, result: 0x0 > > ```auto > > ``` What version of windows are you running on? What version of Plex Media Server are you upgrading from to version 0.9.15.6 ? Can you check the installer to see if compatibility setting got somehow added - (this was mentioned before in post from development for similar error). So check file properties for `C:\Users\Boohidiwick\Downloads\Plex-Media-Server-0.9.1506.1714-7be11e1-en-US.exe` Also check that you are up to date with windows service packs. Similar error was resolved here with windows updates: [http://forums.plex.tv/discussion/204885/setup-failed-solved](http://forums.plex.tv/discussion/204885/setup-failed-solved) ---
**Author:** ![PipsandMaddoxLeChat](https://avatars.discourse-cdn.com/v4/letter/p/b38774/32.png) [@PipsandMaddoxLeChat](https://forums.plex.tv/u/PipsandMaddoxLeChat)\ **Post date:** [March 22, 2016, 5:29pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/499 "2016-03-22T17:29:33Z")
Hi I have recently reset my laptop to its original state and have reinstalled all of my movies. I have tried to re-download the Plex server and it says Plex setup failed. I have attached the problem log to this email. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [March 22, 2016, 10:16pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/500 "2016-03-22T22:16:01Z")
> @PipsandMaddoxLeChat said: > Hi I have recently reset my laptop to its original state and have reinstalled all of my movies. I have tried to re-download the Plex server and it says Plex setup failed. I have attached the problem log to this email. The log shows trying to install 0.9.15.2 and the following error is encountered ```auto [1600:0CE4][2016-03-21T17:26:35]e000: Error 0x81f40001: Bundle condition evaluated to false: NOT ((VersionNT = v6.3) AND (KB2919355_x86 <> 112 AND KB2919355_amd64 <> 112)) ``` The problem relates to the interdependencies that are needed to allow the Microsoft Visuall C++ 2015 Redistributable to be installed - needed for Plex Media Server versions 0.9.15.x onwards First make sure windows is up to date with important and recommended patches - in windows update64-bi Best probably is to try to install the Visual C++ 2015 Redistributable -x86 version separately - this is the download page: [https://www.microsoft.com/en-us/download/details.aspx?id=49984](https://www.microsoft.com/en-us/download/details.aspx?id=49984) The download that is needed for both 64-bit and 32-bit systems is the 32-bit version : `VC_redist.x86.exe` Have a look at the extra dependency information under System Requirements Once this is installed together with any missing dependencies, then download the latest Plex Media Server version from plex.tv/downloads and try to install again [Previous page](https://forums.plex.tv/t/debugging-setup-failures/11495.md?page=24) [Next page](https://forums.plex.tv/t/debugging-setup-failures/11495.md?page=26)