# Debugging setup failures **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [October 29, 2011, 2:05am UTC](https://forums.plex.tv/t/debugging-setup-failures/11495 "2011-10-29T02:05:57Z")\ **Posts on this page:** 20\ **Page:** 27
**Author:** ![anzax](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/anzax/32/112469_2.png) [@anzax](https://forums.plex.tv/u/anzax)\ **Post date:** [May 24, 2017, 10:15pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/521 "2017-05-24T22:15:23Z")
what do I have to do to get help around here??? do I seriously have to pour through all these threads? I don’t have time, I’ve started new threads but haven’t got any answers relevant to my problem, I’ve got plex servers running on 2 devices fine, one on a MacBook another on a windows 10 pc, but when I install it on my windows 7 machine it doesn’t detect my server and it doesn’t show up in devices, I’m not super advanced with computers so it has taken me days over weeks to even work out whats happening, regardless now that I do and have rephrased new threads I can’t seem to get any help??? surely I’m not asking to much from a service I pay for to get SOME support, I mean apple was prepared to help me more than plex were, unfortunately plex setup perfectly on my MacBook so I’m back at a deadend. I read on the forums from people with similar but not exact issues, I can’t find any threads with the same problem, maybe I’m not phrasing it correctly but it shouldn’t be so hard to find it, so anyway on these similar threads I read firewalls or ie settings can interfere, so I turned off firewall I changed google to default browser still nothing, I don’t know what I gotta do to get some help ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [May 25, 2017, 12:57pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/522 "2017-05-25T12:57:51Z")
> @anzax said: > what do I have to do to get help around here??? do I seriously have to pour through all these threads? I don’t have time, I’ve started new threads but haven’t got any answers relevant to my problem, I’ve got plex servers running on 2 devices fine, one on a MacBook another on a windows 10 pc, but when I install it on my windows 7 machine it doesn’t detect my server and it doesn’t show up in devices, I’m not super advanced with computers so it has taken me days over weeks to even work out whats happening, regardless now that I do and have rephrased new threads I can’t seem to get any help??? surely I’m not asking to much from a service I pay for to get SOME support, I mean apple was prepared to help me more than plex were, unfortunately plex setup perfectly on my MacBook so I’m back at a deadend. I read on the forums from people with similar but not exact issues, I can’t find any threads with the same problem, maybe I’m not phrasing it correctly but it shouldn’t be so hard to find it, so anyway on these similar threads I read firewalls or ie settings can interfere, so I turned off firewall I changed google to default browser still nothing, I don’t know what I gotta do to get some help I see you have got your forum thread looked into and addressed here [http://forums.plex.tv/discussion/comment/1444891/#Comment\_1444891](http://forums.plex.tv/discussion/comment/1444891/#Comment_1444891) ---
**Author:** ![vvendy](https://avatars.discourse-cdn.com/v4/letter/v/a8b319/32.png) [@vvendy](https://forums.plex.tv/u/vvendy)\ **Post date:** [July 5, 2017, 5:07am UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/523 "2017-07-05T05:07:54Z")
I’ve been having an issue trying to get my Plex server to work, this issue started a month ago, I’ve been unsuccessful in fixing the issue with port forwarding. I am connected directly to the Cable Router. Plex Media Server version 1.7.5.4035 Win 10 x64 I tried uploading the Server logs but I keep getting a failed message each time. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [July 5, 2017, 8:04am UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/524 "2017-07-05T08:04:05Z")
> @vvendy said: > I’ve been having an issue trying to get my Plex server to work, this issue started a month ago, I’ve been unsuccessful in fixing the issue with port forwarding. I am connected directly to the Cable Router. > Plex Media Server version 1.7.5.4035 Win 10 x64 > > I tried uploading the [Server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) but I keep getting a failed message each time. please raise a new topic - this topic is about msi issues during install please also include screenshots as well as [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![themast](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/themast/32/114965_2.png) [@themast](https://forums.plex.tv/u/themast)\ **Post date:** [August 28, 2017, 11:39pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/525 "2017-08-28T23:39:20Z")
Hello, I was upgrading my Plex install to the latest version today using the automated update process on the settings tab. However, in the middle of the uninstall, my house lost power due to a storm ☹ After that I was unable to install the new version, or get the previous version to completely uninstall. I ran the Microsoft Fix It tool, which did appear to complete the uninstall process (it no longer appears in Programs and Features, or in the Programs list that Fix It generations) however I am getting the same MSI error when running the install. I also ran a DISM repair. (was following the suggestions here [https://support.plex.tv/hc/en-us/articles/202967086-Windows-Errors-trying-to-upgrade-install-or-uninstall-Plex-Media-Server](https://support.plex.tv/hc/en-us/articles/202967086-Windows-Errors-trying-to-upgrade-install-or-uninstall-Plex-Media-Server)) I’ve attached the log file from the errored install here. Any help would be greatly appreciated! Maybe it’s time to get a UPS unit, heh… 😄 * * * edit: nvm, I searched my registry for all copies of “Stopping Plex” which is the step the install would error, and deleted them. Then the installation proceeded normally. Now to fix the corrupt DB… ☹ ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [August 29, 2017, 10:08am UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/526 "2017-08-29T10:08:06Z")
> @themast said: > Hello, > > I was upgrading my Plex install to the latest version today using the automated update process on the settings tab. However, in the middle of the uninstall, my house lost power due to a storm ☹ > > After that I was unable to install the new version, or get the previous version to completely uninstall. I ran the Microsoft Fix It tool, which did appear to complete the uninstall process (it no longer appears in Programs and Features, or in the Programs list that Fix It generations) however I am getting the same MSI error when running the install. I also ran a DISM repair. (was following the suggestions here [https://support.plex.tv/hc/en-us/articles/202967086-Windows-Errors-trying-to-upgrade-install-or-uninstall-Plex-Media-Server](https://support.plex.tv/hc/en-us/articles/202967086-Windows-Errors-trying-to-upgrade-install-or-uninstall-Plex-Media-Server)) > > I’ve attached the log file from the errored install here. Any help would be greatly appreciated! Maybe it’s time to get a UPS unit, heh… 😄 > > * * * > > edit: nvm, I searched my registry for all copies of “Stopping Plex” which is the step the install would error, and deleted them. Then the installation proceeded normally. Now to fix the corrupt DB… ☹ Thanks for the updated feedback It detected references to two packages ```auto [2A50:1BC8][2017-08-28T19:07:17]i103: Detected related package: {64DC32A4-FE15-4054-AC6C-421DE509BF51}, scope: PerMachine, version: 1.7.4035.0, language: 0 operation: MajorUpgrade [2A50:1BC8][2017-08-28T19:07:17]i103: Detected related package: {763A44F9-11ED-4C90-B79F-01077108135B}, scope: PerMachine, version: 1.7.4035.0, language: 0 operation: MajorUpgrade ``` and then failed because the package: `{64DC32A4-FE15-4054-AC6C-421DE509BF51}` was not found in the `C:\ProgramData`Package Cache` area In such cases it would normally be sufficient to run the Microsoft Fix It Install/Uninstall Troubleshooter to go through the uninstall and then allow it to be uninstalled so that the update can be applied > **[Fix problems that block programs from being installed or removed - Microsoft...](https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d)** > > The Program Install and Uninstall troubleshooter helps you automatically repair issues when you're blocked from installing or removing programs. There have been cases when users needed to run Revo Uninstaller ---
**Author:** ![The\_Alan](https://avatars.discourse-cdn.com/v4/letter/t/3be4f8/32.png) [@The\_Alan](https://forums.plex.tv/u/The_Alan)\ **Post date:** [October 7, 2017, 5:37pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/527 "2017-10-07T17:37:34Z")
I installed the server through the plex website and when done I hit launch and it took me to the web app to log in. I logged in and it could not find a server. When I go to the devices tab it does not show a server just the web app. When I try to open the newly downloaded server app on my computer it opens up to a screen that says modify install It has 3 buttons to choose: close, uninstall, and repair. I tried the repair and it does it’s thing and restarts the computer but it doesn’t repair anything. The same thing happens over and over. I have uninstalled and reinstalled but the same thing continues to happen. My system is running windows 10. I definitely can’t get a plex pass if I can’t have a working server. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [October 8, 2017, 12:05am UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/528 "2017-10-08T00:05:58Z")
> @The_Alan said: > I installed the server through the plex website and when done I hit launch and it took me to the web app to log in. I logged in and it could not find a server. When I go to the devices tab it does not show a server just the web app. When I try to open the newly downloaded server app on my computer it opens up to a screen that says modify install It has 3 buttons to choose: close, uninstall, and repair. I tried the repair and it does it’s thing and restarts the computer but it doesn’t repair anything. The same thing happens over and over. I have uninstalled and reinstalled but the same thing continues to happen. My system is running windows 10. I definitely can’t get a plex pass if I can’t have a working server. Look for the logs and take a copy and zip and attach Possible cause is that you had run the server on that machine some time before using a different plex.tv account and it would not show if you are now trying with different user account Look for logs in `C:\Users\xxxxx\AppData\Local\Plex Media Server\Logs` - zip copy and attach and get screenshot to show what plex.tv you are signed into (top right corner drop down) ---
**Author:** ![The\_Alan](https://avatars.discourse-cdn.com/v4/letter/t/3be4f8/32.png) [@The\_Alan](https://forums.plex.tv/u/The_Alan)\ **Post date:** [October 8, 2017, 2:13pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/529 "2017-10-08T14:13:13Z")
Not quite sure what I am doing so I hope this is what you were asking for and I do believe years ago there was plex on this computer and it has been uninstalled and reinstalled. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [October 8, 2017, 4:46pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/530 "2017-10-08T16:46:13Z")
> @The_Alan said: > > Not quite sure what I am doing so I hope this is what you were asking for and I do believe years ago there was plex on this computer and it has been uninstalled and reinstalled. These logs were written January 2016 Could you establish if there is a `Plex Media Server.exe` process running and showing in Windows Task Manager. ALso if there is a Plex icon in the system tray If it is not showing, then launch it through the Start Programs menu and see if the system tray plex icon shows up and if the logs in `C:\Users\Alan\AppData\Local\Plex Media Server\Logs` get written to If it is showing in Windows Task Manager and there is a plex icon then please right click on the icon and select `Open Plug-ins Folder` - this will show the directory structure it would be writing logs to - so go up to the parent folder and then select the Logs folder ---
**Author:** ![The\_Alan](https://avatars.discourse-cdn.com/v4/letter/t/3be4f8/32.png) [@The\_Alan](https://forums.plex.tv/u/The_Alan)\ **Post date:** [October 8, 2017, 6:11pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/531 "2017-10-08T18:11:10Z")
I have screen shots and there is no system tray icon and in task manager when I right click there is not an option to open plug ins. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [October 8, 2017, 6:27pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/532 "2017-10-08T18:27:18Z")
> @The_Alan said: > I have screen shots and there is no system tray icon and in task manager when I right click there is not an option to open plug ins. The task manager showed a Plex Media Server.exe process - was that the setup program that you had screenshots for showing Repair / Uninstall etc ? Lets try to see what Windows Task Manager `Details` tab shows after you run this exe `C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe` and then see if a Plex system tray icon appears ---
**Author:** ![The\_Alan](https://avatars.discourse-cdn.com/v4/letter/t/3be4f8/32.png) [@The\_Alan](https://forums.plex.tv/u/The_Alan)\ **Post date:** [October 8, 2017, 6:29pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/533 "2017-10-08T18:29:14Z")
@sa2000 here is the details tab on task manager ---
**Author:** ![The\_Alan](https://avatars.discourse-cdn.com/v4/letter/t/3be4f8/32.png) [@The\_Alan](https://forums.plex.tv/u/The_Alan)\ **Post date:** [October 8, 2017, 6:34pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/534 "2017-10-08T18:34:10Z")
@sa2000 I pasted that in run and nothing happened ---
**Author:** ![The\_Alan](https://avatars.discourse-cdn.com/v4/letter/t/3be4f8/32.png) [@The\_Alan](https://forums.plex.tv/u/The_Alan)\ **Post date:** [October 8, 2017, 7:11pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/535 "2017-10-08T19:11:06Z")
@sa2000 task manager details after pasting C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe in run. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [October 8, 2017, 8:16pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/536 "2017-10-08T20:16:12Z")
> @The_Alan said: > @sa2000 > here is the details tab on task manager /uploads/default/original/3X/c/9/c9e31442eb173b05c5b22bddaf538c1ee43f9033.png This is showing multiple processes running. The Details tab left column is not fully expanded Were you running a setup / install at the time? Do you install / update manually or through the web interface ? This screenshot shows a Plex Media Server.exe process as well as two other processes - probably an update / install set of processes - did you have a repair active ? > @The_Alan said: > @sa2000 > I pasted that in run and nothing happened If Plex Media Server.exe was already running then it probably would just exit Could you check the registry using RegEdit Look at `HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server` See if there is `LocalAppDataPath` field defined And if there is then see what path is there Then look at that path and get the logs from the `Plex Media Server\Logs` below that path ---
**Author:** ![The\_Alan](https://avatars.discourse-cdn.com/v4/letter/t/3be4f8/32.png) [@The\_Alan](https://forums.plex.tv/u/The_Alan)\ **Post date:** [October 9, 2017, 7:07pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/537 "2017-10-09T19:07:17Z")
@sa2000 I did have the repair/uninstaller open in the screen shots previously because everytime I open Plex that is what automatically opens I followed your instructions and in the local appdatapath it gives me an IP address `\\192.168.0.1` ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [October 9, 2017, 8:46pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/538 "2017-10-09T20:46:15Z")
wow why ? how ? Please kill all Plex Media Server processes in task manager and delete that registry key `LocalAppDataPath`) and then launch C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe` See this support article which gives an example The LocalAppDataPath is a local drive / folder path on the server. If absent the default is used which will be `C:\Users\Alan\AppData\Local` ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [October 9, 2017, 8:47pm UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/539 "2017-10-09T20:47:59Z")
> @sa2000 said: > wow > > why ? how ? > > Please kill all Plex Media Server processes in task manager > and delete that registry key `LocalAppDataPath`) and then launch > C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe` > > See this support article which gives an example > The LocalAppDataPath is a local drive / folder path on the server. > If absent the default is used which will be `C:\Users\Alan\AppData\Local` To add my earlier feedback - local app data must never be on another machine / network share. So if you had that in mind please stop. It should be a local path if not default ---
**Author:** ![The\_Alan](https://avatars.discourse-cdn.com/v4/letter/t/3be4f8/32.png) [@The\_Alan](https://forums.plex.tv/u/The_Alan)\ **Post date:** [October 10, 2017, 3:50am UTC](https://forums.plex.tv/t/debugging-setup-failures/11495/540 "2017-10-10T03:50:58Z")
@sa2000 I am up and running! Thank you so much for your time helping me. I really appreciate it! [Previous page](https://forums.plex.tv/t/debugging-setup-failures/11495.md?page=26) [Next page](https://forums.plex.tv/t/debugging-setup-failures/11495.md?page=28)