# Default language!
**URL:** https://forums.plex.tv/t/default-language/402831
**Category:** General Discussions
**Tags:** server-synology
**Created:** [April 21, 2019, 8:26pm UTC](https://forums.plex.tv/t/default-language/402831 "2019-04-21T20:26:23Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@TabasKo](https://forums.plex.tv/u/TabasKo)
#### Post date: [April 21, 2019, 8:26pm UTC](https://forums.plex.tv/t/default-language/402831/1 "2019-04-21T20:26:23Z")
Hi guys !
Can’t find the solution !
Plex main account is configured by default in FRENCH.
Local users (since I have a PlexPass) are all configured in FRENCH.
Media library is also set as FRENCH.
Can’t guess what I’m doing wrong.
I have to change language each time manually to french ☹
Have something to do from my NAS ?
Thanks for helping.
---
### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [April 21, 2019, 9:34pm UTC](https://forums.plex.tv/t/default-language/402831/2 "2019-04-21T21:34:13Z")
Which part of Plex specifically is reverting away from french?
The user interface of the web app?
If so, make sure that your browser is **not** throwing away the cookies of the domain plex.direct and [plex.tv](http://plex.tv) when you close it.
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### Author:  [@TabasKo](https://forums.plex.tv/u/TabasKo)
#### Post date: [April 21, 2019, 9:36pm UTC](https://forums.plex.tv/t/default-language/402831/3 "2019-04-21T21:36:55Z")
Thanks for replying. Sorry if my english is not good.
Setting are not reverting. Problem is that: even if parameters are set to “french” movies always start in english.
No browser in my story: using Plex directly fro my Samsung TV app.
Is that better for your understanding ?
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [April 21, 2019, 9:39pm UTC](https://forums.plex.tv/t/default-language/402831/4 "2019-04-21T21:39:04Z")
go here [https://app.plex.tv/desktop#!/settings/account](https://app.plex.tv/desktop#!/settings/account)
and edit the Audio & Subtitle Settings
activate the checkbox and select your preferred audio language
This is a per-user setting.
[https://support.plex.tv/articles/204985278-account-audio-subtitle-language-settings/](https://support.plex.tv/articles/204985278-account-audio-subtitle-language-settings/)
---
### Author:  [@TabasKo](https://forums.plex.tv/u/TabasKo)
#### Post date: [April 21, 2019, 9:43pm UTC](https://forums.plex.tv/t/default-language/402831/5 "2019-04-21T21:43:48Z")
I already have this.
Is that different from what your suggesting?
(asking because your shared screenshot is different from what I get)
This is regarding the impacted user (from desktop)
Have similar parameter on TV
---
### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [April 21, 2019, 9:45pm UTC](https://forums.plex.tv/t/default-language/402831/6 "2019-04-21T21:45:09Z")
> [@TabasKo](#):
>
> Is that different from what your suggesting?
Yes, this is only affecting the language of the user interface of the web app.
Please click on the link I’ve set above.
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### Author:  [@TabasKo](https://forums.plex.tv/u/TabasKo)
#### Post date: [April 21, 2019, 9:53pm UTC](https://forums.plex.tv/t/default-language/402831/7 "2019-04-21T21:53:20Z")
ok. from computer I have set this :
This works, but only from the computer.
From TV logged user, I can’t find the similar parameters.
Any chance this can be due to samsung plex app ???
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [April 21, 2019, 9:54pm UTC](https://forums.plex.tv/t/default-language/402831/8 "2019-04-21T21:54:36Z")
> [@TabasKo](#):
>
> Any chance this can be due to samsung plex app ???
Which kind of Plex app is it?
Version number?
Do you have a screenshot?
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### Author:  [@TabasKo](https://forums.plex.tv/u/TabasKo)
#### Post date: [April 21, 2019, 9:59pm UTC](https://forums.plex.tv/t/default-language/402831/9 "2019-04-21T21:59:39Z")
“Plex for Samsung”
version 3.92.3
---
### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [April 21, 2019, 10:02pm UTC](https://forums.plex.tv/t/default-language/402831/10 "2019-04-21T22:02:16Z")
This should work with this app.
Is the app perhaps using a different plex account? Different from what you are using in your web browser? Even a different ‘managed user’ is a ‘different user’ and has separate language settings.
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### Author:  [@TabasKo](https://forums.plex.tv/u/TabasKo)
#### Post date: [April 21, 2019, 10:05pm UTC](https://forums.plex.tv/t/default-language/402831/11 "2019-04-21T22:05:08Z")
I have my main and single account, and 1 account for each one of my 3 sons 🙂
The problem is for every one.
Picture sent is the one of my oldest son.
Does it cover your answer ?
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [April 21, 2019, 10:07pm UTC](https://forums.plex.tv/t/default-language/402831/12 "2019-04-21T22:07:46Z")
Yes, it means that you have made the language selection for yourself, but not for each of your sons.
Go back into the web app.
Use ‘Switch User…’ to “become” each of your sons
and make the language selections for them as well
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### Author:  [@TabasKo](https://forums.plex.tv/u/TabasKo)
#### Post date: [April 21, 2019, 10:20pm UTC](https://forums.plex.tv/t/default-language/402831/13 "2019-04-21T22:20:43Z")
I’m already connected to my son account (was the case for my last screen shots)
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [April 21, 2019, 10:23pm UTC](https://forums.plex.tv/t/default-language/402831/14 "2019-04-21T22:23:46Z")
May I see the [Plex media info](https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats "Plex media info") of a movie which is affected by the issue?
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### Author:  [@TabasKo](https://forums.plex.tv/u/TabasKo)
#### Post date: [April 21, 2019, 10:27pm UTC](https://forums.plex.tv/t/default-language/402831/15 "2019-04-21T22:27:48Z")
Is that what you asked for ?
(deleted screenshot)
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [April 21, 2019, 10:35pm UTC](https://forums.plex.tv/t/default-language/402831/16 "2019-04-21T22:35:25Z")
No. I have set a link. Please follow it.
Your screen shot only shows the english audio track.
I want to see if the french audio track is present and whether it is correctly tagged with language information.
---
### Author:  [@TabasKo](https://forums.plex.tv/u/TabasKo)
#### Post date: [April 21, 2019, 10:38pm UTC](https://forums.plex.tv/t/default-language/402831/17 "2019-04-21T22:38:41Z")
Thank you for your patience !!!
#### Média
- Durée 2:14:37
- Débit 11087 kbps
- Width 1920
- Height 808
- Aspect Ratio 2.35
- Video Resolution 1080p
- Container MKV
- Video Frame Rate 24p
- Video Profile high
#### Partie
- Durée 2:14:37
- filename.mkv
- Size 10.43 GB
- Container MKV
- Video Profile high
- Codec H264
- Débit 8938 kbps
- Langue English
- Bit Depth 8
- Chroma Location left
- Chroma Subsampling 4:2:0
- Frame Rate 23.976 fps
- Height 808
- Niveau 4.1
- Profile high
- Ref Frames 5
- Scan Type progressive
- Width 1920
- Display Title 1080p (H.264)
- Codec AC3
- Chaînes 6
- Débit 640 kbps
- Langue Français
- Audio Channel Layout 5.1(side)
- Sampling Rate 48000 Hz
- Display Title Français (AC3 5.1)
- Codec DCA
- Chaînes 6
- Débit 1509 kbps
- Langue English
- Audio Channel Layout 5.1(side)
- Bit Depth 24
- Profile dts
- Sampling Rate 48000 Hz
- Display Title English (DTS 5.1)
- Codec SRT
- Langue Français
- Titre French
- Display Title Français (SRT)
- Forcé(e) true
- Codec SRT
- Langue Français
- Titre Forced
- Display Title Français Forcé(e) (SRT)
---
### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [April 21, 2019, 10:41pm UTC](https://forums.plex.tv/t/default-language/402831/18 "2019-04-21T22:41:56Z")
Hm, this appears to be in order.
1. [activate debug](https://support.plex.tv/hc/en-us/articles/201643703 "activate debug") logging ( **not** ‘verbose’!)
2. quit Plex Server
3. wait 1 minute
4. start Plex Server
5. wait 2 minutes
6. Restart the TV and the Plex app on the tv. Play the movie for ~ 1 minute
7. wait 3 minutes
8. [fetch log files](https://support.plex.tv/hc/en-us/articles/200250417 "fetch log files") and [attach them here](https://support.plex.tv/hc/en-us/articles/202756326-How-do-I-attach-files-in-the-forums- "attach them here")
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### Author:  [@TabasKo](https://forums.plex.tv/u/TabasKo)
#### Post date: [April 21, 2019, 10:56pm UTC](https://forums.plex.tv/t/default-language/402831/19 "2019-04-21T22:56:43Z")
I’m about to finish what you asked for
---
### Author:  [@TabasKo](https://forums.plex.tv/u/TabasKo)
#### Post date: [April 21, 2019, 11:08pm UTC](https://forums.plex.tv/t/default-language/402831/20 "2019-04-21T23:08:11Z")
attachement post is 404 error.
(deleted attachement)
is that correct ?
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