# Delete commercials

**URL:** <https://forums.plex.tv/t/delete-commercials/853944>\
**Category:** Live TV & DVR\
**Tags:** livetv-dvr, server-western-digital\
**Created:** [September 17, 2023, 2:25pm UTC](https://forums.plex.tv/t/delete-commercials/853944 "2023-09-17T14:25:55Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![spencer7779](https://avatars.discourse-cdn.com/v4/letter/s/b2d939/32.png) [@spencer7779](https://forums.plex.tv/u/spencer7779)\
**Post date:** [September 17, 2023, 2:25pm UTC](https://forums.plex.tv/t/delete-commercials/853944/1 "2023-09-17T14:25:55Z")

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Server Version#: 1.32.5.7349  
Player Version#:  
Tuner Make/Model: HD homerun Duo  
Guide/Lineup name: local OTA US  
Using XMLTV?:  
Channel number/Name:  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

Re creating this thread since I didn’t respond to posts in time. Still can’t delete commercials on my Pr2100. I’m guessing it’s not powerful enough for Plex, Channels DVR can skip them. Also I’m surprised Plex can’t direct play mpeg 2 without audio sync issues, on my Apple tv I have to use the old video player and force transcoding. Also. I switched to T-Mobile home Internet. Is there a way to enable remote access?

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [September 17, 2023, 3:30pm UTC](https://forums.plex.tv/t/delete-commercials/853944/2 "2023-09-17T15:30:50Z")

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Linking the original thread as reference:

> [@Detect and Delete commercials?](https://forums.plex.tv/t/detect-and-delete-commercials/836645):
>
> Server Version#: Player Version#: Tuner Make/Model: Guide/Lineup name: Using XMLTV?: Channel number/Name: \<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\> Is this supposed to work? I have a wd pr2100 and it doesn’t work

What version of WD‘s OS and what version of Plex Media Server do you have installed on that machine?

[Server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) might show some details why it’s not working as expected.

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> [@spencer7779](#):
>
> Also. I switched to T-Mobile home Internet. Is there a way to enable remote access?

Did you already have a look at the related troubleshooting support article?

[https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)

# 

There’s also a guide with some more details on how to troubleshoot remote access issues…

> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…

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**Author:** ![spencer7779](https://avatars.discourse-cdn.com/v4/letter/s/b2d939/32.png) [@spencer7779](https://forums.plex.tv/u/spencer7779)\
**Post date:** [September 17, 2023, 3:55pm UTC](https://forums.plex.tv/t/delete-commercials/853944/3 "2023-09-17T15:55:36Z")

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I looked at the guide. T moble home Internet doesn’t have a router, not sure what I can configure.

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**Author:** ![spencer7779](https://avatars.discourse-cdn.com/v4/letter/s/b2d939/32.png) [@spencer7779](https://forums.plex.tv/u/spencer7779)\
**Post date:** [September 17, 2023, 4:00pm UTC](https://forums.plex.tv/t/delete-commercials/853944/4 "2023-09-17T16:00:15Z")

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I have WD firmware 5.26.300 which is current and Plex server 1.32.5.7349 which is current also.

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**Author:** ![spencer7779](https://avatars.discourse-cdn.com/v4/letter/s/b2d939/32.png) [@spencer7779](https://forums.plex.tv/u/spencer7779)\
**Post date:** [September 17, 2023, 4:11pm UTC](https://forums.plex.tv/t/delete-commercials/853944/5 "2023-09-17T16:11:55Z")

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[Plex\_Media\_Server\_Logs\_2023-09-17\_12-06-26.zip](https://forums.plex.tv/uploads/short-url/oluCNeIIAMro7iS0zUeX0AUIC52.zip) (7.4 MB)

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**Author:** ![spencer7779](https://avatars.discourse-cdn.com/v4/letter/s/b2d939/32.png) [@spencer7779](https://forums.plex.tv/u/spencer7779)\
**Post date:** [September 17, 2023, 4:12pm UTC](https://forums.plex.tv/t/delete-commercials/853944/6 "2023-09-17T16:12:50Z")

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[Plex Media Server Databases\_2023-09-17\_12-12-09.zip](https://forums.plex.tv/uploads/short-url/iu0DNK3Z1eCfcUSYQsV52leAsTX.zip) (1.2 MB)

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 16, 2023, 4:13pm UTC](https://forums.plex.tv/t/delete-commercials/853944/7 "2023-12-16T16:13:22Z")

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