# Delete commercials

**URL:** <https://forums.plex.tv/t/delete-commercials/853944>\
**Category:** Live TV & DVR\
**Tags:** livetv-dvr, server-western-digital\
**Created:** [September 17, 2023, 2:25pm UTC](https://forums.plex.tv/t/delete-commercials/853944 "2023-09-17T14:25:55Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [September 17, 2023, 3:30pm UTC](https://forums.plex.tv/t/delete-commercials/853944/2 "2023-09-17T15:30:50Z")

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Linking the original thread as reference:

> [@Detect and Delete commercials?](https://forums.plex.tv/t/detect-and-delete-commercials/836645):
>
> Server Version#: Player Version#: Tuner Make/Model: Guide/Lineup name: Using XMLTV?: Channel number/Name: \<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\> Is this supposed to work? I have a wd pr2100 and it doesn’t work

What version of WD‘s OS and what version of Plex Media Server do you have installed on that machine?

[Server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) might show some details why it’s not working as expected.

# 

> [@spencer7779](#):
>
> Also. I switched to T-Mobile home Internet. Is there a way to enable remote access?

Did you already have a look at the related troubleshooting support article?

[https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)

# 

There’s also a guide with some more details on how to troubleshoot remote access issues…

> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…

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