# Detect episode intros not working

**URL:** <https://forums.plex.tv/t/detect-episode-intros-not-working/823115>\
**Category:** General Discussions\
**Tags:** server-windows\
**Created:** [December 17, 2022, 1:45pm UTC](https://forums.plex.tv/t/detect-episode-intros-not-working/823115 "2022-12-17T13:45:33Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![hmartin417](https://avatars.discourse-cdn.com/v4/letter/h/ac8455/32.png) [@hmartin417](https://forums.plex.tv/u/hmartin417)\
**Post date:** [December 17, 2022, 1:45pm UTC](https://forums.plex.tv/t/detect-episode-intros-not-working/823115/1 "2022-12-17T13:45:34Z")

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I have detect intros in all areas enabled for my TV library, but it never detects my intros. I will see the activity circle spinning at the top which says its detecting intros, but nothing is happening. If i look at the disk where the files are, there is no disk activity. I am on Server 2019 and my Plex Version 1.30.1.6497 and my Plex installed on its own NVME drive. I never had this issue on my last PC. Any help would be appreciated. Thanks

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**Author:** ![hmartin417](https://avatars.discourse-cdn.com/v4/letter/h/ac8455/32.png) [@hmartin417](https://forums.plex.tv/u/hmartin417)\
**Post date:** [December 17, 2022, 1:47pm UTC](https://forums.plex.tv/t/detect-episode-intros-not-working/823115/2 "2022-12-17T13:47:21Z")

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Too add, if i look at the logging, it doesn’t that its even happening in the background despite the activiny arrows spinning around.

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [December 17, 2022, 1:51pm UTC](https://forums.plex.tv/t/detect-episode-intros-not-working/823115/3 "2022-12-17T13:51:04Z")

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Which audio codec do the files use in their first audio track?  
(Look at the [Plex media info](https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats) XML)

Also: the intro detection uses the default `/temp` folder for its work (i.e. _not_ the [Plex data folder](https://support.plex.tv/articles/202915258-where-is-the-plex-media-server-data-directory-located/)). If that is located on a volume with not enough free space, it won’t work correctly.

Do also check for tools which aim to delete “obsolete” files, like CCleaner etc. Disable them temporarily.

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**Author:** ![hmartin417](https://avatars.discourse-cdn.com/v4/letter/h/ac8455/32.png) [@hmartin417](https://forums.plex.tv/u/hmartin417)\
**Post date:** [December 17, 2022, 2:25pm UTC](https://forums.plex.tv/t/detect-episode-intros-not-working/823115/4 "2022-12-17T14:25:37Z")

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Audio tracks are a mix of dts, dts-ma, dd and ddp. Temp folder would be on C drive which has plenty of space. I dont use any of the temp cleaners you are referring to.

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**Author:** ![hmartin417](https://avatars.discourse-cdn.com/v4/letter/h/ac8455/32.png) [@hmartin417](https://forums.plex.tv/u/hmartin417)\
**Post date:** [December 18, 2022, 9:45pm UTC](https://forums.plex.tv/t/detect-episode-intros-not-working/823115/5 "2022-12-18T21:45:15Z")

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Does Plex offer tech support to address issues like this or is the Plex community the only option for help?

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [March 18, 2023, 9:45pm UTC](https://forums.plex.tv/t/detect-episode-intros-not-working/823115/6 "2023-03-18T21:45:41Z")

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