Device showing up on dashboard for managed user that doesn't show up in authorized device list

General Discussions
1

I am trying to figure out how this situation is even occurring. A remote device is playing back something from my server but with a managed user (Guest account) but none of the actual plex home users have that device as an authorized device so I am concerned there is some loophole.

I am trying to revoke the access of that device so it has to log in to it’s own friend account to use the server but I cannot even find where it has access or what account it has access under.

In this case it’s an Apple TV device if that matters - it probably is logged into an account that used to be part of the Plex home but was bumped out but there still ought to be some way to manage access.

This is something of a continuation from this issue: Authorized Devices Not Showing

Per comment: Authorized Devices Not Showing - #25 by MovieFan.Plex

It appears that the second scenario may be valid here and that the only option may be to delete the Guest managed user and re-enable.

Edit: When disabling and re-enabling the guest account, all history (and presumably device authorizations) are remembered…

2

Your logs should say which user and which device it is. If you email me the username/email, I can get it removed for you.

3

Hey thanks - I don’t see any other username or email. I guess the first question is which log?

I searched for the device name (and IP) both of which honed in on an entry in Plex Transcoder Statistics.log but the only reference is to Guest.

I’ve left Guest disabled for the time being.

4

It would be in the “Plex Media Server.log” file. Assuming you have debug logging enabled. If not, then the info won’t be there. If they managed to finish playing something, it should also be listed in the playback history under your dashboard.

5

I did not have debug logging enabled unfortunately and they did finish watching it but the line item only says Guest for user and the device name (which I cannot locate anywhere to de-authorize). No email.

Shouldn’t the Guest account, if it holds authorizations, have a manageable interface for clearing those authorizations or if the authorization is with my own account, shouldn’t my own account be able to clear that authorization for the managed user?

This seems like a pretty major transparency loophole.

6

A guest account is basically a managed user. Managed users must de-authorize the device themselves. So you can log in as the guest account, then using Plex Web, remove all authorized devices, then log out of Plex Web.

7

I did try doing that however there is no way to access that as far as I am aware. Is there a guide somewhere on how to do it?

This is all I see:

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Normally there would be a section for Authorized Devices but it is missing.

8

Yeah, you are right. I could have sworn there was an option to do this. Let me look into this and get back to you.

1 Like
9

Any update on this?

10

Looks like adding the ability to manage authorized devices for a managed user is on our todo list, but no idea when.

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11

Ok, good to know - I will mark as a solution anyway for future reference.

12

if you go @ https://app.plex.tv/desktop#!/settings/account and change your plex password, you can choose to sign out all devices.

this would force the user (and all users) to log in with their own account, of course you would also need to re-log in to your own devices too, so be aware.

might also be a good idea to disable guest too, unless you have a specific need for it.

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