# Dialog window "Pass Plex" not closed

**URL:** <https://forums.plex.tv/t/dialog-window-pass-plex-not-closed/883603>\
**Category:** Plex Players\
**Tags:** server-linux, plex-web, server-linux-arm\
**Created:** [July 26, 2024, 6:25pm UTC](https://forums.plex.tv/t/dialog-window-pass-plex-not-closed/883603 "2024-07-26T18:25:46Z")\
**Posts on this page:** 11\
**Page:** 1

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**Author:** ![catdog](https://avatars.discourse-cdn.com/v4/letter/c/c6cbf5/32.png) [@catdog](https://forums.plex.tv/u/catdog)\
**Post date:** [July 26, 2024, 6:25pm UTC](https://forums.plex.tv/t/dialog-window-pass-plex-not-closed/883603/1 "2024-07-26T18:25:46Z")

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Server Version#: 1.40.4.8679-424562606

Hello! I installed Plex Media Server on a clean Raspberry OS. I go to [http://media.local:32400/web](http://media.local:32400/web) from my computer. When setting up, a Plex Pass window pops up that I can’t close. Please tell me what I’m doing wrong?

Video of how it happens: [https://youtu.be/8yShJq6vuEk](https://youtu.be/8yShJq6vuEk)

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**Author:** ![ujimaflip](https://avatars.discourse-cdn.com/v4/letter/u/8e8cbc/32.png) [@ujimaflip](https://forums.plex.tv/u/ujimaflip)\
**Post date:** [July 26, 2024, 8:13pm UTC](https://forums.plex.tv/t/dialog-window-pass-plex-not-closed/883603/2 "2024-07-26T20:13:55Z")

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I have the same issue - raspberrypi and ubuntu

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**Author:** ![ujimaflip](https://avatars.discourse-cdn.com/v4/letter/u/8e8cbc/32.png) [@ujimaflip](https://forums.plex.tv/u/ujimaflip)\
**Post date:** [July 26, 2024, 8:40pm UTC](https://forums.plex.tv/t/dialog-window-pass-plex-not-closed/883603/3 "2024-07-26T20:40:01Z")

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I managed to get around it by using the developer tools and removing the pop up (simply changing the class of the divs is also enough)

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**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\
**Post date:** [July 26, 2024, 11:58pm UTC](https://forums.plex.tv/t/dialog-window-pass-plex-not-closed/883603/4 "2024-07-26T23:58:35Z")

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Which browser were you using?

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**Author:** ![catdog](https://avatars.discourse-cdn.com/v4/letter/c/c6cbf5/32.png) [@catdog](https://forums.plex.tv/u/catdog)\
**Post date:** [July 27, 2024, 7:20am UTC](https://forums.plex.tv/t/dialog-window-pass-plex-not-closed/883603/5 "2024-07-27T07:20:21Z")

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safari, chrome …

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**Author:** ![catdog](https://avatars.discourse-cdn.com/v4/letter/c/c6cbf5/32.png) [@catdog](https://forums.plex.tv/u/catdog)\
**Post date:** [July 27, 2024, 7:27am UTC](https://forums.plex.tv/t/dialog-window-pass-plex-not-closed/883603/6 "2024-07-27T07:27:06Z")

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it’s work for me, thanks

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**Author:** ![Atomatth](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/atomatth/32/314355_2.png) [@Atomatth](https://forums.plex.tv/u/Atomatth)\
**Post date:** [August 2, 2024, 2:30pm UTC](https://forums.plex.tv/t/dialog-window-pass-plex-not-closed/883603/7 "2024-08-02T14:30:17Z")

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@catdog I’m able to reproduce this. Thank you for reporting. I’ve filed an internal issue. Thanks again for reporting.

> [@ujimaflip](#):
>
> I managed to get around it by using the developer tools and removing the pop up

Confirming ☝ too . Thanks @ujimaflip !

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**Author:** ![poc\_usb.ve](https://avatars.discourse-cdn.com/v4/letter/p/3d9bf3/32.png) [@poc\_usb.ve](https://forums.plex.tv/u/poc_usb.ve)\
**Post date:** [August 2, 2024, 8:44pm UTC](https://forums.plex.tv/t/dialog-window-pass-plex-not-closed/883603/9 "2024-08-02T20:44:58Z")

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Please explain in more detail. What does “simply changing the class of the divs” mean?

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**Author:** ![HolyTryst](https://avatars.discourse-cdn.com/v4/letter/h/e68b1a/32.png) [@HolyTryst](https://forums.plex.tv/u/HolyTryst)\
**Post date:** [August 23, 2024, 2:03am UTC](https://forums.plex.tv/t/dialog-window-pass-plex-not-closed/883603/10 "2024-08-23T02:03:36Z")

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In your browser of choice, right-click on the screen and choose something like Inspect or Developer Tools from the pop-up menu. You should see some HTML code that looks like the screenshot (which is from Edge, though I did this in Chrome and Firefox as well). Right click on the "\<div class=“Modal-modal…” portion and choose Delete Element or Delete Node or Erase or something like that.

That should kill the pop-up and allow you to proceed.

![modal](https://global.discourse-cdn.com/plex/original/4X/5/c/e/5ce65509fa2eacff9e16256baf22c9ba65ac8513.png)

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**Author:** ![AtomBelt](https://avatars.discourse-cdn.com/v4/letter/a/278dde/32.png) [@AtomBelt](https://forums.plex.tv/u/AtomBelt)\
**Post date:** [September 2, 2024, 9:29pm UTC](https://forums.plex.tv/t/dialog-window-pass-plex-not-closed/883603/11 "2024-09-02T21:29:25Z")

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Thanks for the tip. The screenshot helped a lot. It worked for me.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 1, 2024, 9:30pm UTC](https://forums.plex.tv/t/dialog-window-pass-plex-not-closed/883603/12 "2024-12-01T21:30:11Z")

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