Direct Play does NOT work on iOS or Apple TV!

apple-tv

#1

Direct Play does NOT work on iOS or Apple TV! This is hugely annoying. Direct play should be the easiest best way to stream files, but lately any time my server is direct playing to the Apple TV or any of my iOS devices, it is incredibly glitchy. It stops to buffer every three minutes or so. This does NOT happen when the audio or video are transcoding. I have an incredibly fast router, I used Wi-Fi Sweetspots to check the local speed I'm getting at my ATV, and it's upwards of 500 mbps. Even in the slowest room in my house I'm getting over 100 mbps. The router is a beast and my server is hardwired in via Ethernet to the router . I used Apple's AirPlay to play Brave Heart the other night, and it buffered the entire movie in under 5 minutes, all 8 GBs. Speed is not the issue. Direct Play is broken. Please fix it! I have virtually all my movies encoded in MP4, H264, AC3, and they all direct play. I hate having to sacrifice 1080p quality by telling the server to transcode down to 720p simply to ensure smooth streaming.

If anyone has any tips or workarounds that can help with this I would love to know! Thanks!


#2

I also get constant pausing/buffering on my IOS devices when doing direct play from Plex Cloud Server. I found that watching the videos via the website's player (plex.tv -> launch) the whole movie plays without a hitch. Probably a bug in the iOS app???


#3

I am experiencing this also and came here looking for a solution. Very annoying. I've tried every combination of settings to make it stop without success.


#4

Same here. In particular, I get "network speed" issues. Several months ago I didn't. When I switch to Direct Stream it seems to be better, but I still have occasional glitches on iOS. Note that I use an ARM-based server without hardware encoding, and so transcoding is not an option, so right now my Plex setup is effectively broken. I've started using a game console instead.


#5

Streaming to the Apple TV 4(K) in general is very much not working properly. But Plex is doing all they can to ignore the problem.


#6

@"T'hain Esh Kelch" said:
Streaming to the Apple TV 4(K) in general is very much not working properly. But Plex is doing all they can to ignore the problem.

And in that they show really great enthusiasm and competence. You have to respect that.


#7

For what it is worth, direct play as such is technically working for me, I 'just' have the wonderful "Your connection to the server is not fast enough to stream this video. Check your Network." issue constantly, so I have to transcode everything to 2-4 Mbit/s for Plex to playback anything properly. All other streaming services work perfectly, so it is only Plex fucking up, and that on my own LAN. But apparently the Plex team is acting as if that is a feature.


#8

My 4k h265 aac mp4 play back flawlessly to Plex on my Apple TV wired. I assume maybe Plex needs a much larger buffer for wireless to work as everyone expects.

100mbps wireless won't stream 1080p blu-ray quality, period. 500mbps might have trouble as well due to fluctuation as wireless throughput isn't very consistent.


#9

mp4 plays fine, mkv doesn't. D'oh!

And NO, converting all my mkv's into mp4's isn't a solution to the problem.


#10

@marcelhehle said:
mp4 plays fine, mkv doesn't. D'oh!

And NO, converting all my mkv's into mp4's isn't a solution to the problem.

mkv play fine for me, a simple remux unless they contain subtitles. h265 video doesn't work in mkv currently without a full transcode but the server fix is coming for that.


#11

My iPhone X running the latest iOS seems to Direct Play perfect, but my Apple TV 4K will pause after a few minutes with "Your connection to the server is not fast enough to stream this video. Check your Network."

I tried streaming directly to my LG C6 and that seems to work flawlessly as well.

NOTE: these are all Wireless connections


#12

Sadly it's because the player does not work.
Find more info in this thread:

forums.plex.tv/discussion/comment/1588903#Comment_1588903


#13

@"Dr Tone" said:
My 4k h265 aac mp4 play back flawlessly to Plex on my Apple TV wired. I assume maybe Plex needs a much larger buffer for wireless to work as everyone expects.

100mbps wireless won't stream 1080p blu-ray quality, period. 500mbps might have trouble as well due to fluctuation as wireless throughput isn't very consistent.

And how would you then explain that other non-official Plex clients can direct play the exact same content, from the same servers, just perfect? Heck, there's even clear proof that the tvOS and iOS clients buffer the wrong way in another thread! Even an un-compressed Blu-ray doesn't max out a 100 Mbps wireless connection.

So please take your periods and read up on stuff, before you try to act all knowledgeable about them.


#14

@"T'hain Esh Kelch" said:
Even an un-compressed Blu-ray doesn't max out a 100 Mbps wireless connection.

So please take your periods and read up on stuff, before you try to act all knowledgeable about them.

Really? There is no way in hell a 1080p blu-ray rip will stream problem free on a 100mbps wifi connect as the original poster indicated and I was replying to. In fact a wifi connection indicator of 100Mbps won't stream a uncompressed blu-ray properly either, overhead and regular wifi signal/strength fluctuation will make it a stuttering mess.

PS) M = megabyte ... m = megabit

Do a little research and be knowledgable before posting.


#15

@"Dr Tone" said:
PS) M = megabyte ... m = megabit

Do a little research and be knowledgable before posting.

MB=megabyte Mb=megabit

Also, my videos are 1080p 5.6Mbps that are not Direct Playing correctly on Apple TV. They play fine on LGtv OS. So this isn’t a bandwidth issue


#16

@darding12 said:

@"Dr Tone" said:
PS) M = megabyte ... m = megabit

Do a little research and be knowledgable before posting.

MB=megabyte Mb=megabit

Also, my videos are 1080p 5.6Mbps that are not Direct Playing correctly on Apple TV. They play fine on LGtv OS. So this isn’t a bandwidth issue

Yes correct, my bad. A blu-ray rip is up to 55Mbps and a wifi network connection indicator of 100Mbps is maximum and will vastly fluctuate below and won't deliver it without stutter and buffering no matter the client. I spent allot of time trying to get my blu-rips to play over strong wireless N over the years and just gave up.

I have lots of 1080p approximately 5.6Mbps content and they direct stream fine to my Apple TV over a strong wireless AC. I assume you mean direct stream? Direct Play on an Apple TV would require a mp4 container, h264 and aac and already burnt in subtitles if there were some.

PS) I have a plex server capable of 5-6 full on blu-ray transcodes. So with direct stream remuxing, it doesn't break a sweat.


#17

I have noticed that I was able to watch all of my movies from my Plex server running on my Win7 computer, however something has changed in the last 6 months odd and now it will only airplay MP4 formatted movies, it wont play AVI, MKV or any other format than MP4. I haven’t changed any of my settings so I’m guessing its actually happened via the Plex Server updates. My apple TV is gen 3 so the updates stopped for that a while back, it is really annoying and I’m thinking maybe I find an old Plex server version and reinstall it …


#18

:raised_hand:


#19

Don’t know why previous post cut my text. Just wanted to chime in;
Also experiencing issues with Direct Play on iOS (iPhone 8). Works flawlessly on my Samsung TV when and where I can choose Direct Play manually. Also works perfect from browser.

I watch through Safari as a workaround atm when I have to use my phone (doesn’t seem to work in Chrome which is my default…).