# Direct play **URL:** \ **Category:** Plex Players\ **Created:** [November 27, 2022, 1:35pm UTC](https://forums.plex.tv/t/direct-play/820249 "2022-11-27T13:35:31Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Matt\_Towers](https://avatars.discourse-cdn.com/v4/letter/m/bcef8e/32.png) [@Matt\_Towers](https://forums.plex.tv/u/Matt_Towers)\ **Post date:** [November 27, 2022, 1:35pm UTC](https://forums.plex.tv/t/direct-play/820249/1 "2022-11-27T13:35:31Z")
Hi, i have plex installed on two phones with identical setting on both apps. One plays perfectly with direct play working, the other constantly buffers and when i look at playback info it tells me ‘Direct play was attempted but failed, fallen back to transcoding.’ Any ideas as to why this is happening? ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [November 27, 2022, 4:26pm UTC](https://forums.plex.tv/t/direct-play/820249/2 "2022-11-27T16:26:30Z")
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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [November 27, 2022, 4:28pm UTC](https://forums.plex.tv/t/direct-play/820249/3 "2022-11-27T16:28:50Z")
You’ll need to share some more information on this use case… Is this about streaming the same file; are you streaming local of remotely? What mobile platforms are those phones and what versions of the Plex app do you have installed on them? ---
**Author:** ![Matt\_Towers](https://avatars.discourse-cdn.com/v4/letter/m/bcef8e/32.png) [@Matt\_Towers](https://forums.plex.tv/u/Matt_Towers)\ **Post date:** [November 27, 2022, 6:51pm UTC](https://forums.plex.tv/t/direct-play/820249/4 "2022-11-27T18:51:42Z")
Hi thanks for the quick response. The plex server is set up on my pc, latest version 1.29.2.6364. Both phones are Android 12 both are on latest versions offered from play store. I’m streaming them locally on the same network, with all settings identical. I’ve also uninstalled and reinstalled the affect app to see if that would help, with no affect. If you need anymore info please ask, Thanks again for your assistance. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [November 27, 2022, 7:49pm UTC](https://forums.plex.tv/t/direct-play/820249/5 "2022-11-27T19:49:38Z")
What information is showing in the “now playing” tile for that playback on the Plex server dashboard? I’m primarily interested if it’s streaming local, remote or indirect as well as what is being transcoded. ![Exemplary screenshot from the "now playing" section](https://support.plex.tv/wp-content/uploads/sites/4/2013/11/Screen-Shot-2018-12-18-at-5.23.55-PM.png) [https://support.plex.tv/articles/200871837-status-and-dashboard/](https://support.plex.tv/articles/200871837-status-and-dashboard/) ---
**Author:** ![Matt\_Towers](https://avatars.discourse-cdn.com/v4/letter/m/bcef8e/32.png) [@Matt\_Towers](https://forums.plex.tv/u/Matt_Towers)\ **Post date:** [November 27, 2022, 9:24pm UTC](https://forums.plex.tv/t/direct-play/820249/6 "2022-11-27T21:24:19Z")
![Screenshot_20221127-192039](https://global.discourse-cdn.com/plex/original/4X/9/6/6/966000237a2ec0ccc08c620814416e4a0c807b04.png) ![Screenshot_20221127-192134](https://global.discourse-cdn.com/plex/original/4X/8/3/8/83899541b8d5e8d3f5656af04c37ceac58d0bfbe.jpeg) ---
**Author:** ![Matt\_Towers](https://avatars.discourse-cdn.com/v4/letter/m/bcef8e/32.png) [@Matt\_Towers](https://forums.plex.tv/u/Matt_Towers)\ **Post date:** [November 27, 2022, 9:25pm UTC](https://forums.plex.tv/t/direct-play/820249/7 "2022-11-27T21:25:31Z")
The screenshots are of the same movie on each device ---
**Author:** ![Matt\_Towers](https://avatars.discourse-cdn.com/v4/letter/m/bcef8e/32.png) [@Matt\_Towers](https://forums.plex.tv/u/Matt_Towers)\ **Post date:** [November 27, 2022, 9:28pm UTC](https://forums.plex.tv/t/direct-play/820249/8 "2022-11-27T21:28:10Z")
The phones are both Nokia one is the 8.3 5G which works perfectly the other is the X30 both phones are capable of H265 MP4 playback. ---
**Author:** ![Matt\_Towers](https://avatars.discourse-cdn.com/v4/letter/m/bcef8e/32.png) [@Matt\_Towers](https://forums.plex.tv/u/Matt_Towers)\ **Post date:** [November 27, 2022, 9:36pm UTC](https://forums.plex.tv/t/direct-play/820249/9 "2022-11-27T21:36:20Z")
![Screenshot 2022-11-27 213522](https://global.discourse-cdn.com/plex/original/4X/4/d/f/4dfe3962ad6d3c5f2a365c44177b25f99244154f.png) ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [November 27, 2022, 9:38pm UTC](https://forums.plex.tv/t/direct-play/820249/10 "2022-11-27T21:38:05Z")
The client logs of the 2nd phone where direct-playing the HEVC media fails might show some details of what’s going wrong. [https://support.plex.tv/articles/201573117-android-android-tv-fire-tv-logs/](https://support.plex.tv/articles/201573117-android-android-tv-fire-tv-logs/) ---
**Author:** ![Matt\_Towers](https://avatars.discourse-cdn.com/v4/letter/m/bcef8e/32.png) [@Matt\_Towers](https://forums.plex.tv/u/Matt_Towers)\ **Post date:** [November 27, 2022, 9:55pm UTC](https://forums.plex.tv/t/direct-play/820249/11 "2022-11-27T21:55:37Z")
Thank you, I’ve followed the instructions do you have a specific email address i need to send the report to? ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [February 25, 2023, 9:56pm UTC](https://forums.plex.tv/t/direct-play/820249/12 "2023-02-25T21:56:26Z")
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