# Docker - Remote Access Issue **URL:** \ **Category:** Remote Access\ **Tags:** server-linux\ **Created:** [October 15, 2026, 4:59pm UTC](https://forums.plex.tv/t/docker-remote-access-issue/944576 "2026-10-15T16:59:52Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![micaaronfl](https://avatars.discourse-cdn.com/v4/letter/m/13edae/32.png) [@micaaronfl](https://forums.plex.tv/u/micaaronfl)\ **Post date:** [October 15, 2026, 4:59pm UTC](https://forums.plex.tv/t/docker-remote-access-issue/944576/1 "2026-10-15T16:59:53Z")
I switch to a docker container in a ugreen nas. I uninstalled the old media server from the PC and also removed it in the Plex app. The container is in host mode, and I made sure port forwarding to 32400 was configured in the router using the NAS’s IP address. When I look in the remote access setting in the Plex app it shows “not available outside your network.” If you hit retry it says connected then goes back to not available. I do not have a double nat and i have a Plex Pass subscription. Any ideas? ![image](https://global.discourse-cdn.com/plex/original/4X/8/9/4/894b4781c451dc62c510117b3b783054c5bf81f2.png) ---
**Author:** ![pshanew](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pshanew/32/160555_2.png) [@pshanew](https://forums.plex.tv/u/pshanew)\ **Post date:** [October 15, 2026, 5:20pm UTC](https://forums.plex.tv/t/docker-remote-access-issue/944576/2 "2026-10-15T17:20:32Z")
> [@micaaronfl](#): > > I switch to a docker container in a ugreen nas. From what did you switch? And was it a migration (did you try to keep your existing Plex data?) or is this a fresh installation? It could be relevant. ---
**Author:** ![veeejay](https://avatars.discourse-cdn.com/v4/letter/v/9dc877/32.png) [@veeejay](https://forums.plex.tv/u/veeejay)\ **Post date:** [October 15, 2026, 5:25pm UTC](https://forums.plex.tv/t/docker-remote-access-issue/944576/3 "2026-10-15T17:25:40Z")
What does [https://canyouseeme.org/](https://canyouseeme.org/) say for your port? If it says success, can you reach your server directly via `http://:32400/web` off your network? If so, stop plex, go to the Cache directory in the plex media server folder. Is there a certificate.p12 file? If so, rename it certificate.p12.old and start plex back up. It should download cert-v2.p12. See if that keeps the connection green and apps connect. ---
**Author:** ![pshanew](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pshanew/32/160555_2.png) [@pshanew](https://forums.plex.tv/u/pshanew)\ **Post date:** [October 15, 2026, 5:32pm UTC](https://forums.plex.tv/t/docker-remote-access-issue/944576/4 "2026-10-15T17:32:48Z")
> [@veeejay](#): > > If so, stop plex, go to the Cache directory in the plex media server folder. Is there a certificate.p12 file? If so, rename it certificate.p12.old and start plex back up. It should download cert-v2.p12. Yeah, that’s why was curious if it was an attempted migration. If migrated (from a working installation) the cert should be fine. ---
**Author:** ![micaaronfl](https://avatars.discourse-cdn.com/v4/letter/m/13edae/32.png) [@micaaronfl](https://forums.plex.tv/u/micaaronfl)\ **Post date:** [October 15, 2026, 5:45pm UTC](https://forums.plex.tv/t/docker-remote-access-issue/944576/5 "2026-10-15T17:45:16Z")
When I go to [canyuoseeme.org](http://canyuoseeme.org) it says the port is open. The installation I did was a fresh container install. I also uninstalled the media server from the old PC. rather new to containers any idea how to access the cache? ---
**Author:** ![pshanew](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pshanew/32/160555_2.png) [@pshanew](https://forums.plex.tv/u/pshanew)\ **Post date:** [October 15, 2026, 5:48pm UTC](https://forums.plex.tv/t/docker-remote-access-issue/944576/7 "2026-10-15T17:48:46Z")
Have you tried @veeejay’s suggestion? Regarding the certificate.p12 file? ---
**Author:** ![micaaronfl](https://avatars.discourse-cdn.com/v4/letter/m/13edae/32.png) [@micaaronfl](https://forums.plex.tv/u/micaaronfl)\ **Post date:** [October 15, 2026, 5:49pm UTC](https://forums.plex.tv/t/docker-remote-access-issue/944576/8 "2026-10-15T17:49:30Z")
yes can reach it with my public ip address ---
**Author:** ![veeejay](https://avatars.discourse-cdn.com/v4/letter/v/9dc877/32.png) [@veeejay](https://forums.plex.tv/u/veeejay)\ **Post date:** [October 15, 2026, 5:51pm UTC](https://forums.plex.tv/t/docker-remote-access-issue/944576/9 "2026-10-15T17:51:46Z")
> [@micaaronfl](#): > > any idea how to access the cache? You have to navigate to where you mapped the plex container, not sure how you set it up in your environment. `..../config/Library/Application Support/Plex Media Server/Cache` ---
**Author:** ![micaaronfl](https://avatars.discourse-cdn.com/v4/letter/m/13edae/32.png) [@micaaronfl](https://forums.plex.tv/u/micaaronfl)\ **Post date:** [October 15, 2026, 5:59pm UTC](https://forums.plex.tv/t/docker-remote-access-issue/944576/10 "2026-10-15T17:59:12Z")
> [@veeejay](#): > > /config/Library/Application Support/Plex Media Server/Cache i found the file and it worked! thank you so much. Now I just gotta figure out how to get emby to work remotely 🙂