# Does not see files

**URL:** <https://forums.plex.tv/t/does-not-see-files/825555>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [January 4, 2023, 10:30pm UTC](https://forums.plex.tv/t/does-not-see-files/825555 "2023-01-04T22:30:19Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![mattdutton](https://avatars.discourse-cdn.com/v4/letter/m/ec9cab/32.png) [@mattdutton](https://forums.plex.tv/u/mattdutton)\
**Post date:** [January 4, 2023, 10:30pm UTC](https://forums.plex.tv/t/does-not-see-files/825555/1 "2023-01-04T22:30:19Z")

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I too am facing issues with an empty library. I have a Synology NAS drive and Plex used to work fine on it and I was able to play all of my movies. However, I’m now unable to see any of my movies when I create libraries in Plex. I have tried un-installing and re-installing Plex Media Server on my Synology NAS drive, I’ve tried deleting the databases, I’ve checked the folder permissions on the NAS for the “plex” user and it has full read / write access, so I’m very confused how to get my libraries back. Anyone got any suggestions?

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**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\
**Post date:** [January 4, 2023, 11:12pm UTC](https://forums.plex.tv/t/does-not-see-files/825555/2 "2023-01-04T23:12:14Z")

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I am guessing you just have issues with permissions in that on DSM7 I believe the permisson needs to be given to `plexmediaserver` more info about DSM7 configuration can be found in this topic. [DSM 7 - Plex Media Server - Release Info & Migration instructions - #17 by ChuckPa](https://forums.plex.tv/t/dsm-7-plex-media-server-release-info-migration-instructions/653717/17)

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [January 4, 2023, 11:26pm UTC](https://forums.plex.tv/t/does-not-see-files/825555/3 "2023-01-04T23:26:31Z")

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To add to @BigWheel

Which DSM ? 6 or 7 ?

If DSM 6, grant permission for username ‘Plex’.  
If DSM 7, grant permission for username ‘PlexMediaServer’.

Don’t forget the “Apply to this folder, sub-folders, and files” checkbox

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**Author:** ![mattdutton](https://avatars.discourse-cdn.com/v4/letter/m/ec9cab/32.png) [@mattdutton](https://forums.plex.tv/u/mattdutton)\
**Post date:** [January 5, 2023, 10:03pm UTC](https://forums.plex.tv/t/does-not-see-files/825555/4 "2023-01-05T22:03:59Z")

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Thanks a lot. That has resolved the issue, giving access to “plexmediaserver”, much appreciated

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 5, 2023, 10:04pm UTC](https://forums.plex.tv/t/does-not-see-files/825555/5 "2023-04-05T22:04:59Z")

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