# Download feature has never worked **URL:** \ **Category:** Plex Players\ **Tags:** server-docker, android-mobile-legacy, downloads\ **Created:** [February 6, 2024, 12:26pm UTC](https://forums.plex.tv/t/download-feature-has-never-worked/868461 "2024-02-06T12:26:39Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![turkeyphant](https://avatars.discourse-cdn.com/v4/letter/t/3bc359/32.png) [@turkeyphant](https://forums.plex.tv/u/turkeyphant)\ **Post date:** [February 6, 2024, 12:26pm UTC](https://forums.plex.tv/t/download-feature-has-never-worked/868461/1 "2024-02-06T12:26:39Z")
Server Version#: Version 1.32.8.7639 Player Version#: 10.8.0.5554 I have paid a huge amount of money for a lifetime account. About 1-2 times a year I try to use the download function in the android app and it has never worked not even once. Every single time this leaves me bored out of my mind on a 10+ hour plane with nothing to watch. Has anyone ever ever ever got this feature to work? I’ve tried on 1Gb fibre connections. I’ve tried on 200 meg connections. I can get consistent bandwidth from the same server plex is installed on of 40 MB/s. I’ve tried starting the downloads multiple days in advance. I’ve tried doing short 20 min 720p episodes overnight. But I’ve never been able to get a single file to download on my phone making this whole thing more or less useless to me as the only time I’m using my phone to watch media is when I am offline without any internet access. Please please please can someone tell me how to get this basic feature to work? ---
**Author:** ![turkeyphant](https://avatars.discourse-cdn.com/v4/letter/t/3bc359/32.png) [@turkeyphant](https://forums.plex.tv/u/turkeyphant)\ **Post date:** [February 10, 2024, 5:33am UTC](https://forums.plex.tv/t/download-feature-has-never-worked/868461/2 "2024-02-10T05:33:14Z")
Does anyone want to let me know how I can get the software I paid for to work? ---
**Author:** ![turkeyphant](https://avatars.discourse-cdn.com/v4/letter/t/3bc359/32.png) [@turkeyphant](https://forums.plex.tv/u/turkeyphant)\ **Post date:** [February 16, 2024, 3:25am UTC](https://forums.plex.tv/t/download-feature-has-never-worked/868461/3 "2024-02-16T03:25:31Z")
Is there any after sales support whatsoever or do they just want to take my money and then leave me hanging? ---
**Author:** ![turkeyphant](https://avatars.discourse-cdn.com/v4/letter/t/3bc359/32.png) [@turkeyphant](https://forums.plex.tv/u/turkeyphant)\ **Post date:** [February 26, 2024, 7:59pm UTC](https://forums.plex.tv/t/download-feature-has-never-worked/868461/4 "2024-02-26T19:59:00Z")
Anyone. It’s works fine through the Web ui but obviously not much use if you can’t resume downloads. However the app download doesn’t work on any of my 5 android devices even on a local network over wifi6. ---
**Author:** ![turkeyphant](https://avatars.discourse-cdn.com/v4/letter/t/3bc359/32.png) [@turkeyphant](https://forums.plex.tv/u/turkeyphant)\ **Post date:** [March 9, 2024, 7:43pm UTC](https://forums.plex.tv/t/download-feature-has-never-worked/868461/5 "2024-03-09T19:43:24Z")
Anyone at all?! ---
**Author:** ![pommesmatte](https://avatars.discourse-cdn.com/v4/letter/p/3e96dc/32.png) [@pommesmatte](https://forums.plex.tv/u/pommesmatte)\ **Post date:** [March 20, 2024, 12:04pm UTC](https://forums.plex.tv/t/download-feature-has-never-worked/868461/6 "2024-03-20T12:04:02Z")
Downloads never worked and are still simply not working at all. Nobody at Plex cares about that unfortunately. ---
**Author:** ![e10kstarfire](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/e10kstarfire/32/259675_2.png) [@e10kstarfire](https://forums.plex.tv/u/e10kstarfire)\ **Post date:** [March 20, 2024, 2:30pm UTC](https://forums.plex.tv/t/download-feature-has-never-worked/868461/7 "2024-03-20T14:30:27Z")
Only conciliation I can offer is Plexamp music downloads work OK on Android. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [March 20, 2024, 2:35pm UTC](https://forums.plex.tv/t/download-feature-has-never-worked/868461/8 "2024-03-20T14:35:35Z")
We need [android logs](https://support.plex.tv/articles/201573117-android-android-tv-fire-tv-logs/) from your device of it not working to look into it. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [June 18, 2024, 2:36pm UTC](https://forums.plex.tv/t/download-feature-has-never-worked/868461/9 "2024-06-18T14:36:12Z")
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