# DSM 7.2.2-72806 update breaks Plex **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [October 27, 2024, 6:12pm UTC](https://forums.plex.tv/t/dsm-7-2-2-72806-update-breaks-plex/893658 "2024-10-27T18:12:57Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![jtdodson\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/j/898d66/32.png) [@jtdodson\_gmail\_com](https://forums.plex.tv/u/jtdodson_gmail_com)\ **Post date:** [October 27, 2024, 6:12pm UTC](https://forums.plex.tv/t/dsm-7-2-2-72806-update-breaks-plex/893658/1 "2024-10-27T18:12:57Z")
DSM disabled Plex after upgrading to DSM 7.2.2-72806 Anyone else have this problem? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [October 27, 2024, 6:37pm UTC](https://forums.plex.tv/t/dsm-7-2-2-72806-update-breaks-plex/893658/2 "2024-10-27T18:37:47Z")
If you were running DSM 7.0 → 7.2.1 before the upgrade, This is normal. Go to downloads.plex.tv You’ll notice there is a DSM 7.2.2+ package choice in the dropdown. Use this from now on. (Synology changed the internal layout of packages for DSM 7.2.2. We had to adjust PMS as well) To fix this: 1. Download the DSM 7.2.2 for your machine 2. Go to Package Center 3. Uninstall PMS – KEEP option (First radio button) 4. Now install the DSM 722 package (the file will have `dsm72` in the name. ---
**Author:** ![jtdodson\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/j/898d66/32.png) [@jtdodson\_gmail\_com](https://forums.plex.tv/u/jtdodson_gmail_com)\ **Post date:** [October 27, 2024, 8:48pm UTC](https://forums.plex.tv/t/dsm-7-2-2-72806-update-breaks-plex/893658/3 "2024-10-27T20:48:37Z")
Thank you, I did DL the 7.2.2 for my machine. The step I was missing was uninstalling PMS. Thanks again for the quick response… on a Sunday. ---
**Author:** ![syno2019a](https://avatars.discourse-cdn.com/v4/letter/s/9de0a6/32.png) [@syno2019a](https://forums.plex.tv/u/syno2019a)\ **Post date:** [October 29, 2024, 3:12am UTC](https://forums.plex.tv/t/dsm-7-2-2-72806-update-breaks-plex/893658/4 "2024-10-29T03:12:57Z")
What if you did the install before you uninstalled pms? ---
**Author:** ![syno2019a](https://avatars.discourse-cdn.com/v4/letter/s/9de0a6/32.png) [@syno2019a](https://forums.plex.tv/u/syno2019a)\ **Post date:** [October 29, 2024, 3:16am UTC](https://forums.plex.tv/t/dsm-7-2-2-72806-update-breaks-plex/893658/5 "2024-10-29T03:16:51Z")
disregard i fixed it ---
**Author:** ![cloudbr34k](https://avatars.discourse-cdn.com/v4/letter/c/85f322/32.png) [@cloudbr34k](https://forums.plex.tv/u/cloudbr34k)\ **Post date:** [October 29, 2024, 4:32am UTC](https://forums.plex.tv/t/dsm-7-2-2-72806-update-breaks-plex/893658/6 "2024-10-29T04:32:49Z")
what did you do to fix it?? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [October 29, 2024, 4:48am UTC](https://forums.plex.tv/t/dsm-7-2-2-72806-update-breaks-plex/893658/7 "2024-10-29T04:48:20Z")
@cloudbr34k When you upgrade to DSM 7.2.2 > [@ChuckPa](#): > > - Download the DSM 7.2.2 for your machine > - Go to Package Center > - Uninstall PMS – KEEP option (First radio button) > - Now install the DSM 7.2.2+ package (the file will have `dsm72` in the name. ---
**Author:** ![Pierregdrlt](https://avatars.discourse-cdn.com/v4/letter/p/779978/32.png) [@Pierregdrlt](https://forums.plex.tv/u/Pierregdrlt)\ **Post date:** [December 29, 2024, 4:37pm UTC](https://forums.plex.tv/t/dsm-7-2-2-72806-update-breaks-plex/893658/8 "2024-12-29T16:37:25Z")
Est-ce qu’avec cette procédure, on perds nos données dans Plex (association, catégories, collections) ?? ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [December 29, 2024, 5:18pm UTC](https://forums.plex.tv/t/dsm-7-2-2-72806-update-breaks-plex/893658/9 "2024-12-29T17:18:24Z")
No. If you select the KEEP option when uninstalling, the server data remains untouched. ---
**Author:** ![Pierregdrlt](https://avatars.discourse-cdn.com/v4/letter/p/779978/32.png) [@Pierregdrlt](https://forums.plex.tv/u/Pierregdrlt)\ **Post date:** [December 29, 2024, 5:58pm UTC](https://forums.plex.tv/t/dsm-7-2-2-72806-update-breaks-plex/893658/10 "2024-12-29T17:58:49Z")
Est-ce que je dois installer le DRM 7.2.2 avant de désinstaller Plex ? (je suis en 7.2.1 en ce moment ) J’ai pris une chance : J’ai installé DSM 7.2.2 Désinstaller PMS Réinstaller PMS avec package pour DSM 7.2.2+ Ca fonctionne nickel. Merci @tom80H ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 29, 2025, 5:59pm UTC](https://forums.plex.tv/t/dsm-7-2-2-72806-update-breaks-plex/893658/11 "2025-03-29T17:59:41Z")
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