# DSM7 - Upgrade issue **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [March 14, 2022, 10:38am UTC](https://forums.plex.tv/t/dsm7-upgrade-issue/780569 "2022-03-14T10:38:05Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![plex2admin](https://avatars.discourse-cdn.com/v4/letter/p/2bfe46/32.png) [@plex2admin](https://forums.plex.tv/u/plex2admin)\ **Post date:** [March 14, 2022, 10:38am UTC](https://forums.plex.tv/t/dsm7-upgrade-issue/780569/1 "2022-03-14T10:38:06Z")
I just upgrade to DSM7 - to be specific to version 7.0.1-42218 Update 3. Plex Media Server upgrade didn’t go seemless as it thrw an error that it was unable to convert the database, but this doesn’t seem to have an affect on it. It’s still working. PMS is now on version 1.21.0-3744 - showing that the newest online version is 1.21.0-3744 (beta) in Package Center. In the server admin console itself however it says that an update to 1.25.6.5577 is available and needs to be installed manually. I downloaded the package and when i manually install it, i get the error: “This package requires DSM 7.0-40000(update 0) or older.” and no option to install anyway. did anyone come across this issue and knows how to solve it? thanks goppi ---
**Author:** ![chimchooree](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chimchooree/32/271848_2.png) [@chimchooree](https://forums.plex.tv/u/chimchooree)\ **Post date:** [March 14, 2022, 11:17am UTC](https://forums.plex.tv/t/dsm7-upgrade-issue/780569/2 "2022-03-14T11:17:04Z")
I think I am having the same issue. There was an update notification, and I clicked on it, downloaded the file, and installed it, but it is not installing. When I click on the +media button on the sidebar, I’m told that I must install the media server. It’s just running me around in circles and not doing anything. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [March 14, 2022, 3:36pm UTC](https://forums.plex.tv/t/dsm7-upgrade-issue/780569/3 "2022-03-14T15:36:06Z")
> [@plex2admin](#): > > “This package requires DSM 7.0-40000(update 0) or older. Download the `Synology (DSM 7)` version from plex.tv. The file name will end in DSM7.spk. Example: Intel 64-bit version `PlexMediaServer-1.25.6.5577-c8bd13540-x86_64_DSM7.spk` When you install the new release, 1.25.x, it will create a `PlexMediaServer` shared folder and migrate your [Plex data folder](https://support.plex.tv/articles/202915258-where-is-the-plex-media-server-data-directory-located/) (database, log files, etc) to that location. Depending on the amount of data, this may take minutes or hours. Do not interrupt the process. Let it run to completion. `PlexMediaServer` is the equivalent of the `Plex` shared folder on DSM 6 systems. The same restrictions apply. It is reserved for use by the Plex Media Server application. Do not place any of your own media in that folder. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [March 14, 2022, 4:01pm UTC](https://forums.plex.tv/t/dsm7-upgrade-issue/780569/4 "2022-03-14T16:01:36Z")
> [@chimchooree](#): > > but it is not installing In Synology Package Center, is Plex Media Server listed as an installed package? If so, click on the Plex icon (not on “open”). Is the package running, and which version is installed? See screenshot below. Also, try pointing your web browser directly at the NAS. Do not click on “open” in package center, use Synology Quick Connect, etc. http://_syno\_ip\_address_:32400/web ← use the actual IP address of the Synology NAS. ![Screenshot (1165)](https://global.discourse-cdn.com/plex/original/4X/6/5/f/65f3233dfdcdc8152230ec18150d9a77725d90f7.png) ---
**Author:** ![plex2admin](https://avatars.discourse-cdn.com/v4/letter/p/2bfe46/32.png) [@plex2admin](https://forums.plex.tv/u/plex2admin)\ **Post date:** [March 14, 2022, 5:19pm UTC](https://forums.plex.tv/t/dsm7-upgrade-issue/780569/5 "2022-03-14T17:19:29Z")
It’s not the same I think, it doesn’t allow me to install it - giving me the error message I mentioned… ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [March 14, 2022, 5:38pm UTC](https://forums.plex.tv/t/dsm7-upgrade-issue/780569/6 "2022-03-14T17:38:36Z")
Folks, Are you certain you’re downloading the correct package for the machine? There are multiple DSM7-specific versions. (Package center hides this info from you). ![Screenshot from 2022-03-14 13-37-32](https://global.discourse-cdn.com/plex/original/4X/5/8/b/58bb69fe82755067a5e78b48e12a6fd67cac5561.png) ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [March 14, 2022, 5:50pm UTC](https://forums.plex.tv/t/dsm7-upgrade-issue/780569/7 "2022-03-14T17:50:10Z")
@plex2admin Are you still using the DS1817+? If so, download the DSM 7 / Intel 64-bit version of Plex Media Server. The error message you received happens when trying to install the wrong version of Plex. FYI: The model number is in the log files from an [old post](https://forums.plex.tv/t/pms-stops-streaming/580965). ---
**Author:** ![plex2admin](https://avatars.discourse-cdn.com/v4/letter/p/2bfe46/32.png) [@plex2admin](https://forums.plex.tv/u/plex2admin)\ **Post date:** [March 14, 2022, 6:18pm UTC](https://forums.plex.tv/t/dsm7-upgrade-issue/780569/8 "2022-03-14T18:18:45Z")
The issue is that if you browse to the Plex Server management console the link under “Please install manually” disregards which version of DSM you have and in my case it downloaded the version for DSM6. The proposed work-around (to download it from Plex.tv directly) was successful. I didn’t have to do anything with the Shared folder or migration of the database as that happened already when I upgraded my NAS to DSM7 and updated from Plex to PlexMediaServer. ---
**Author:** ![plex2admin](https://avatars.discourse-cdn.com/v4/letter/p/2bfe46/32.png) [@plex2admin](https://forums.plex.tv/u/plex2admin)\ **Post date:** [March 14, 2022, 6:21pm UTC](https://forums.plex.tv/t/dsm7-upgrade-issue/780569/9 "2022-03-14T18:21:30Z")
I used this link - it doesn’t allow you to specify the DSM version nor the CPU. I expected it to know those as the version that was installed was already for this specific DSM and CPU. ![image](https://global.discourse-cdn.com/plex/original/4X/7/9/b/79b5466d1813a560b7ff2ff31709dd34f0b2d97b.jpeg) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [March 14, 2022, 7:28pm UTC](https://forums.plex.tv/t/dsm7-upgrade-issue/780569/10 "2022-03-14T19:28:50Z")
@plex2admin I wouldn’t use that. It works for Windows and Mac but doesn’t work well (yet) for DSM 7 or QNAP. (( we’re working on that now) Download manually and perform a Manual Install via Package Center. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [June 12, 2022, 7:29pm UTC](https://forums.plex.tv/t/dsm7-upgrade-issue/780569/11 "2022-06-12T19:29:36Z")
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