# Duplicate Unavailable

**URL:** <https://forums.plex.tv/t/duplicate-unavailable/691278>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [February 16, 2021, 1:29pm UTC](https://forums.plex.tv/t/duplicate-unavailable/691278 "2021-02-16T13:29:06Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![doCarmo](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/docarmo/32/228494_2.png) [@doCarmo](https://forums.plex.tv/u/doCarmo)\
**Post date:** [February 16, 2021, 1:29pm UTC](https://forums.plex.tv/t/duplicate-unavailable/691278/1 "2021-02-16T13:29:07Z")

</div>

![Unavailable](https://global.discourse-cdn.com/plex/original/3X/7/3/734d082bf208893ad037f88bbda9a5b169b845c4.jpeg)

I added a new drive to my NAS and moved files.  
How to get rid of the unavailable duplicates?

Plex for Windows—General Version 1.27.2.1599-7689068b  
DSM 6.2.3-25426 Update 3  
Plex in DSM 1.21.3.4021-5a0a3e4b2  
Trash empty  
Scanner/Agent: Plex Movie  
Manage Library\>Refresh all metadata done

Thank you

---

<div class="post-metadata">

**Author:** ![doCarmo](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/docarmo/32/228494_2.png) [@doCarmo](https://forums.plex.tv/u/doCarmo)\
**Post date:** [March 22, 2021, 12:11pm UTC](https://forums.plex.tv/t/duplicate-unavailable/691278/3 "2021-03-22T12:11:23Z")

</div>

Meanwhile got issue  
“Your Changes Could Not Be Saved”  
reinstalled plex server and plex in windows  
got the both issues fixed

---

<div class="post-metadata">

**Author:** ![leelynds](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/leelynds/32/82049_2.png) [@leelynds](https://forums.plex.tv/u/leelynds)\
**Post date:** [March 22, 2021, 12:35pm UTC](https://forums.plex.tv/t/duplicate-unavailable/691278/4 "2021-03-22T12:35:16Z")

</div>

Just a personal opinion, but I’m not sure that “`Empty trash automatically after every scan`” is always good advice. With that enabled, even a temporary communication failure with a drive will result in the trash being emptied automatically (especially if you have the server configured to automatically detect changes in the library.) When the drive is reconnected, the files will all be added as new items in the library. I’m pretty sure I’m right, but maybe @trumpy81 can comment.

As a side note, the order of the steps for the Plex Dance given here will only work if you have “Empty trash automatically after every scan” enabled. Steps 4 and 5 have to be switched, otherwise.

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [June 20, 2021, 2:22pm UTC](https://forums.plex.tv/t/duplicate-unavailable/691278/6 "2021-06-20T14:22:16Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.