# E-mail/Reset **URL:** \ **Category:** General Discussions\ **Created:** [August 6, 2017, 7:31pm UTC](https://forums.plex.tv/t/e-mail-reset/201568 "2017-08-06T19:31:56Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![csantoro](https://avatars.discourse-cdn.com/v4/letter/c/ecae2f/32.png) [@csantoro](https://forums.plex.tv/u/csantoro)\ **Post date:** [August 6, 2017, 7:31pm UTC](https://forums.plex.tv/t/e-mail-reset/201568/1 "2017-08-06T19:31:56Z")
I actually have another plex account under csantoro201. Unortunately I forgot the password for it, and the e-mail I used to create the account got deleted within the past month. So I have no idea how I can reset the password. I was trying to find a way to contact admin, but can’t find anything where I can verify my credentials and have the e-mail changed so at least I can reset the password. Again, the username is csantoro201 and is a premium account I pay for which is registered under [csantoro85@gmail.com](mailto:csantoro85@gmail.com), when I want it registered undered [cjsantoro201@gmail.com](mailto:cjsantoro201@gmail.com). Any advice on what to do? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [August 6, 2017, 7:36pm UTC](https://forums.plex.tv/t/e-mail-reset/201568/2 "2017-08-06T19:36:04Z")
Contact Plex Pass Billing [https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 7, 2020, 11:37pm UTC](https://forums.plex.tv/t/e-mail-reset/201568/3 "2020-01-07T23:37:34Z")