# EAC3 Audio causing transcoding failure? **URL:** \ **Category:** Plex Media Server\ **Tags:** server-nvidia-shield, plex-web\ **Created:** [January 14, 2022, 3:28pm UTC](https://forums.plex.tv/t/eac3-audio-causing-transcoding-failure/770716 "2022-01-14T15:28:53Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![RusticPhilosopher](https://avatars.discourse-cdn.com/v4/letter/r/258eb7/32.png) [@RusticPhilosopher](https://forums.plex.tv/u/RusticPhilosopher)\ **Post date:** [January 14, 2022, 3:28pm UTC](https://forums.plex.tv/t/eac3-audio-causing-transcoding-failure/770716/1 "2022-01-14T15:28:53Z")
Server Version#: 1.25.2.5319 Player Version#: Web 4.66.1 After updating a week ago I have noticed that the Plex experience as a whole has gotten a whole lot worse. Now I have a number of video files (apparently with EAC3 audio) that will not play either by throwing an error (see below) or just get stuck at 33%. I saw some previous posts about this behavior going all the way back to 2017 so I assumed it would have been resolved at this point but maybe not? Any insight or advice would be appreciated. [Transcoder] [eac3\_eae @ 0x21dbd55d00] EAE watchfolder is not writable: /data/user/0/com.plexapp.mediaserver.smb/cache/pms-1fb799d0-1ffa-4646-85ca-8c521b5846a7/EasyAudioEncoder/Convert to WAV (to 8ch or less)/0rbbm9kb0wtvj09bt5qalgvp\_19393-0-test.tmp ---
**Author:** ![RusticPhilosopher](https://avatars.discourse-cdn.com/v4/letter/r/258eb7/32.png) [@RusticPhilosopher](https://forums.plex.tv/u/RusticPhilosopher)\ **Post date:** [January 23, 2022, 8:11pm UTC](https://forums.plex.tv/t/eac3-audio-causing-transcoding-failure/770716/2 "2022-01-23T20:11:16Z")
Anyone have any insight regarding 33% error and work arounds? ---
**Author:** ![CherryDude](https://avatars.discourse-cdn.com/v4/letter/c/51bf81/32.png) [@CherryDude](https://forums.plex.tv/u/CherryDude)\ **Post date:** [January 24, 2022, 4:06pm UTC](https://forums.plex.tv/t/eac3-audio-causing-transcoding-failure/770716/3 "2022-01-24T16:06:38Z")
I’ve had this issue for almost 2 years… nothing I’ve tried has fixed it. ---
**Author:** ![RusticPhilosopher](https://avatars.discourse-cdn.com/v4/letter/r/258eb7/32.png) [@RusticPhilosopher](https://forums.plex.tv/u/RusticPhilosopher)\ **Post date:** [January 28, 2022, 2:38am UTC](https://forums.plex.tv/t/eac3-audio-causing-transcoding-failure/770716/4 "2022-01-28T02:38:51Z")
Is there some way to file / search bug tickets? If not being tracked already I would like to file a bug ticket. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [January 28, 2022, 5:08am UTC](https://forums.plex.tv/t/eac3-audio-causing-transcoding-failure/770716/5 "2022-01-28T05:08:54Z")
Possibly fixed in latest beta release. See release notes. Unknown when next non-beta release will occur. > [@Plex Media Server](https://forums.plex.tv/t/plex-media-server/30447/482): > > Plex Media Server 1.25.4.5468 is now available to Plex Pass users in the Beta update channel. NEW: (NOTE) Database changes may cause longer than normal start-up times after initial installation of this update, especially on larger libraries. Please be patient and do not interrupt this process. (Library) Refresh movie metadata periodically during scheduled tasks (#13250) (Metadata) Add Bulgarian language option for modern movie and TV agents (#13263) (TLS) Server-side HTTPS connection support… ---
**Author:** ![RusticPhilosopher](https://avatars.discourse-cdn.com/v4/letter/r/258eb7/32.png) [@RusticPhilosopher](https://forums.plex.tv/u/RusticPhilosopher)\ **Post date:** [January 28, 2022, 6:10pm UTC](https://forums.plex.tv/t/eac3-audio-causing-transcoding-failure/770716/6 "2022-01-28T18:10:43Z")
Thanks for the info. Will have to wait for general release since I don’t have Plex Pass. Honestly seems kinda shady to gate keep bug fixes vs features behind paid subscription. ---
**Author:** ![kegbeach](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kegbeach/32/216116_2.png) [@kegbeach](https://forums.plex.tv/u/kegbeach)\ **Post date:** [January 28, 2022, 6:39pm UTC](https://forums.plex.tv/t/eac3-audio-causing-transcoding-failure/770716/7 "2022-01-28T18:39:26Z")
I heard that when you buy a Plex Pass that a bunch of really cool features are available to use that aren’t available to “regular” tier users. One of them being access to updates quicker. It also enables the company to get these updates to you in a quickly manner. On top of making Plex really cool it also makes you look really cool. You want to look cool don’t you? ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [January 28, 2022, 6:48pm UTC](https://forums.plex.tv/t/eac3-audio-causing-transcoding-failure/770716/8 "2022-01-28T18:48:46Z")
> [@RusticPhilosopher](#): > > Honestly seems kinda shady to gate keep bug fixes vs features behind paid subscription. It is a beta release, not just a bug fix. Plex tests internally, then releases to users with a Plex Pass for wider testing. Many times the wider testing turns up unexpected results that need to be fixed before general distribution. This includes bug fixes, not just new features. Nothing shady going on. ---
**Author:** ![RusticPhilosopher](https://avatars.discourse-cdn.com/v4/letter/r/258eb7/32.png) [@RusticPhilosopher](https://forums.plex.tv/u/RusticPhilosopher)\ **Post date:** [January 28, 2022, 7:02pm UTC](https://forums.plex.tv/t/eac3-audio-causing-transcoding-failure/770716/9 "2022-01-28T19:02:02Z")
I actually want to buy a Plex pass but I have (and still am) waiting for Plex to have more stability before I take that leap. As is, I have to spend a number of hours week after week fighting with it to and I have been on the fence about trying something like Emby. Truthfully, I am more willing to pay for a smaller set of core features (that are reliable) than a broader set of features I don’t need or want. ---
**Author:** ![RusticPhilosopher](https://avatars.discourse-cdn.com/v4/letter/r/258eb7/32.png) [@RusticPhilosopher](https://forums.plex.tv/u/RusticPhilosopher)\ **Post date:** [January 28, 2022, 7:02pm UTC](https://forums.plex.tv/t/eac3-audio-causing-transcoding-failure/770716/10 "2022-01-28T19:02:19Z")
Fair enough, thanks for the context. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [April 28, 2022, 7:03pm UTC](https://forums.plex.tv/t/eac3-audio-causing-transcoding-failure/770716/11 "2022-04-28T19:03:09Z")
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