# EAC3 Audio Files won't play

**URL:** <https://forums.plex.tv/t/eac3-audio-files-wont-play/854313>\
**Category:** Plex Media Server\
**Tags:** server-docker\
**Created:** [September 20, 2023, 3:05pm UTC](https://forums.plex.tv/t/eac3-audio-files-wont-play/854313 "2023-09-20T15:05:17Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![TheRealTomTom](https://avatars.discourse-cdn.com/v4/letter/t/87869e/32.png) [@TheRealTomTom](https://forums.plex.tv/u/TheRealTomTom)\
**Post date:** [September 20, 2023, 3:05pm UTC](https://forums.plex.tv/t/eac3-audio-files-wont-play/854313/1 "2023-09-20T15:05:17Z")

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Server Version#: Version 1.32.5.7516  
Player Version#: 9.31.0.3817 & 4.115.2 (Plex Web)  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

So I have some files that have EAC3 audio and on my Plex Web and on my NVidia Shield they won’t load or play.

They won’t encode to TV in the optomise option, but it plays on my Firesticks and Chromecasts without an issue.

I am running the Plex Beta on my DS920+ through Container Manager (formely Docker) and have no idea why it works on one and not on another.

Any suggestions of what to try?

I got the following in my debug logs when trying to play in the Plex for Web  
Request: [127.0.0.1:55050 (Loopback)] POST /video/:/transcode/session/s9432z1omyruq8m309ge9p1x/4604662f-099b-43c2-bc7d-d0b32a51484a/progress/log?level=0&message=Error%20while%20decoding%20stream%20%230%3A1%3A%20I%2FO%20error (16 live) #1eb8 Signed-in Token (TheRealTomTom) (range: bytes=0-) / Accept =\> _/_ / Connection =\> keep-alive / Host =\> 127.0.0.1:32400 / Icy-MetaData =\> 1 / Range =\> bytes=0- / User-Agent =\> Lavf/LIBAVFORMAT\_VERSION / X-Plex-Http-Pipeline =\> infinite / X-Plex-Token =\> xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 19, 2023, 3:06pm UTC](https://forums.plex.tv/t/eac3-audio-files-wont-play/854313/2 "2023-12-19T15:06:02Z")

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