# EAC3 don't play **URL:** \ **Category:** Plex Media Server\ **Tags:** server-docker\ **Created:** [August 6, 2020, 10:59pm UTC](https://forums.plex.tv/t/eac3-dont-play/621184 "2020-08-06T22:59:33Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![zeus\_nexusplay](https://avatars.discourse-cdn.com/v4/letter/z/e99b99/32.png) [@zeus\_nexusplay](https://forums.plex.tv/u/zeus_nexusplay)\ **Post date:** [August 6, 2020, 10:59pm UTC](https://forums.plex.tv/t/eac3-dont-play/621184/1 "2020-08-06T22:59:33Z")
Server Version#: 1.20.0.3181 Player Version#: 4.34.4 [Transcoder] [eac3\_eae @ 0x9ee880] EAE timeout! EAE not running, or wrong folder? Could not read ‘/tmp/pms-839b5c31-81cb-4bbf-b512-a5c3f0a5092b/EasyAudioEncoder/Convert to WAV (to 8ch or less)/58342893-9857-466d-a38a-a18cc3080e8d\_31508-0-2989.wav’ Anyone have a help with this? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [August 6, 2020, 11:10pm UTC](https://forums.plex.tv/t/eac3-dont-play/621184/2 "2020-08-06T23:10:32Z")
rest of the DEBUG logs ZIP please? It’s impossible to diagnose without them. If you can restart PMS and wait 2 minutes before collecting the logs, that will provide additional information often associated with this type of failure. ---
**Author:** ![zeus\_nexusplay](https://avatars.discourse-cdn.com/v4/letter/z/e99b99/32.png) [@zeus\_nexusplay](https://forums.plex.tv/u/zeus_nexusplay)\ **Post date:** [August 7, 2020, 12:47am UTC](https://forums.plex.tv/t/eac3-dont-play/621184/3 "2020-08-07T00:47:20Z")
[Plex Media Server Logs\_2020-08-07\_00-44-25.zip](https://forums.plex.tv/uploads/short-url/AgvDtMx5WOMRdNoWxmzhd7kYhG8.zip) (2.7 MB) this? ---
**Author:** ![musclesguest](https://avatars.discourse-cdn.com/v4/letter/m/9d8465/32.png) [@musclesguest](https://forums.plex.tv/u/musclesguest)\ **Post date:** [August 7, 2020, 12:49am UTC](https://forums.plex.tv/t/eac3-dont-play/621184/4 "2020-08-07T00:49:55Z")
I’m also having the same issue recently ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [August 7, 2020, 12:54am UTC](https://forums.plex.tv/t/eac3-dont-play/621184/5 "2020-08-07T00:54:16Z")
@zeus_nexusplay 1. Please go back and turn off VERBOSE. VERBOSE is only making it harder here 2. Also, as I half implied/requested, would you please restart it so I may see what PMS is doing at startup (which is where this type error often originates) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [August 7, 2020, 12:55am UTC](https://forums.plex.tv/t/eac3-dont-play/621184/6 "2020-08-07T00:55:08Z")
@musclesguest Please join in with DEBUG, not VERBOSE, logs ZIP (VERBOSE is too much information and overflows the buffers in this case) collected just after recreating and after a fresh restart. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [August 7, 2020, 12:56am UTC](https://forums.plex.tv/t/eac3-dont-play/621184/7 "2020-08-07T00:56:12Z")
I ask this because this error usually happens when the Linux host kernel runs out of resources. We only see the error during PMS start. During normal operation, the log buffer space is overwritten by normal processing (our window of time lapsed) ---
**Author:** ![zeus\_nexusplay](https://avatars.discourse-cdn.com/v4/letter/z/e99b99/32.png) [@zeus\_nexusplay](https://forums.plex.tv/u/zeus_nexusplay)\ **Post date:** [August 8, 2020, 3:05pm UTC](https://forums.plex.tv/t/eac3-dont-play/621184/8 "2020-08-08T15:05:21Z")
Ok done [Plex Media Server Logs\_2020-08-08\_15-04-01.zip](https://forums.plex.tv/uploads/short-url/6fH8qO2Z700cpL9aOAzJSEcSK8D.zip) (4.3 MB) I restarted the server Play in an EAC3 file and there is the LOG ---
**Author:** ![zeus\_nexusplay](https://avatars.discourse-cdn.com/v4/letter/z/e99b99/32.png) [@zeus\_nexusplay](https://forums.plex.tv/u/zeus_nexusplay)\ **Post date:** [August 9, 2020, 4:15pm UTC](https://forums.plex.tv/t/eac3-dont-play/621184/9 "2020-08-09T16:15:31Z")
Anyone can help me? ---
**Author:** ![zeus\_nexusplay](https://avatars.discourse-cdn.com/v4/letter/z/e99b99/32.png) [@zeus\_nexusplay](https://forums.plex.tv/u/zeus_nexusplay)\ **Post date:** [August 9, 2020, 4:17pm UTC](https://forums.plex.tv/t/eac3-dont-play/621184/10 "2020-08-09T16:17:02Z")
you solved it? ---
**Author:** ![zeus\_nexusplay](https://avatars.discourse-cdn.com/v4/letter/z/e99b99/32.png) [@zeus\_nexusplay](https://forums.plex.tv/u/zeus_nexusplay)\ **Post date:** [August 9, 2020, 4:17pm UTC](https://forums.plex.tv/t/eac3-dont-play/621184/11 "2020-08-09T16:17:11Z")
this? [https://forums.plex.tv/uploads/short-url/6fH8qO2Z700cpL9aOAzJSEcSK8D.zip](https://forums.plex.tv/uploads/short-url/6fH8qO2Z700cpL9aOAzJSEcSK8D.zip) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [November 7, 2020, 4:17pm UTC](https://forums.plex.tv/t/eac3-dont-play/621184/12 "2020-11-07T16:17:25Z")
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