# EAE timeout causing sonic analysis to hang **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [March 3, 2026, 2:56pm UTC](https://forums.plex.tv/t/eae-timeout-causing-sonic-analysis-to-hang/936838 "2026-03-03T14:56:32Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![bluephotoframes](https://avatars.discourse-cdn.com/v4/letter/b/cc9497/32.png) [@bluephotoframes](https://forums.plex.tv/u/bluephotoframes)\ **Post date:** [March 3, 2026, 2:56pm UTC](https://forums.plex.tv/t/eae-timeout-causing-sonic-analysis-to-hang/936838/1 "2026-03-03T14:56:32Z")
Server Version#: 1.43.0.10492 Player Version#: 1.112.0.359-0d79a49f I’m getting this error processing music ```auto Mar 03, 2026 09:38:21.000 [139664706521912] ERROR - [Req#1784952/Transcode/e16b231f-0645-4688-ab64-3f6a405d5dfa/f6e17c60-c5cc-4662-848f-ed2bba130217] [eac3_eae @ 0x7390da8ee5c0] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-bb5e70df-c983-415e-b4b5-28ae3a10225b/EasyAudioEncoder/Convert to WAV (to 8ch or less)/e16b231f-0645-4688-ab64-3f6a405d5dfa_3017295-0-28.wav' Mar 03, 2026 09:38:21.000 [139664704412472] ERROR - [Req#178495e/Transcode/e16b231f-0645-4688-ab64-3f6a405d5dfa/f6e17c60-c5cc-4662-848f-ed2bba130217] [eac3_eae @ 0x7390da8ee5c0] error reading output: -5 (I/O error) Mar 03, 2026 09:38:21.001 [139664690977592] ERROR - [Req#178495f/Transcode/e16b231f-0645-4688-ab64-3f6a405d5dfa/f6e17c60-c5cc-4662-848f-ed2bba130217] [aist#0:1/eac3 @ 0x7390db5d0380] Error submitting packet to decoder: I/O error Mar 03, 2026 09:38:26.000 [139664706521912] ERROR - [Req#1784960/Transcode/e16b231f-0645-4688-ab64-3f6a405d5dfa/f6e17c60-c5cc-4662-848f-ed2bba130217] [eac3_eae @ 0x7390da8ee5c0] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-bb5e70df-c983-415e-b4b5-28ae3a10225b/EasyAudioEncoder/Convert to WAV (to 8ch or less)/e16b231f-0645-4688-ab64-3f6a405d5dfa_3017295-0-29.wav' Mar 03, 2026 09:38:26.000 [139664704412472] ERROR - [Req#1784961/Transcode/e16b231f-0645-4688-ab64-3f6a405d5dfa/f6e17c60-c5cc-4662-848f-ed2bba130217] [eac3_eae @ 0x7390da8ee5c0] error reading output: -5 (I/O error) Mar 03, 2026 09:38:26.000 [139664690977592] ERROR - [Req#1784962/Transcode/e16b231f-0645-4688-ab64-3f6a405d5dfa/f6e17c60-c5cc-4662-848f-ed2bba130217] [aist#0:1/eac3 @ 0x7390db5d0380] Error submitting packet to decoder: I/O error ``` I’ve tried: - Stopping plexmediaserver.service, deleting Codecs, and restarting the machine - Changing permissions in temp to 777 - Changing permissions in the Plex Media Server data directory in /var/lib/plexmediaserver/Library/Application Support/Plex Media Server to 755 and 644 for directories and files, respectively - Changing fs.inotify.max\_user\_watches to 1048576 and fs.inotify.max\_user\_instances to 8192, then running sysctl -p and restarting plexmediaserver.service. The error still persists, but I don’t see any other avenues to try. Any suggestions? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [March 3, 2026, 3:17pm UTC](https://forums.plex.tv/t/eae-timeout-causing-sonic-analysis-to-hang/936838/2 "2026-03-03T15:17:54Z")
Is the folder location of the “Plex transcoder temp” mounted with `NOEXEC`? If so, this will prevent the EAE from running completely. ---
**Author:** ![bluephotoframes](https://avatars.discourse-cdn.com/v4/letter/b/cc9497/32.png) [@bluephotoframes](https://forums.plex.tv/u/bluephotoframes)\ **Post date:** [March 4, 2026, 2:55am UTC](https://forums.plex.tv/t/eae-timeout-causing-sonic-analysis-to-hang/936838/3 "2026-03-04T02:55:48Z")
I don’t see /tmp in the list when I run `findmnt -l | grep noexec` My transcoder temporary directory in Settings \> Transcoder is set to /dev/shm, but that is not in the noexec list either, and transcoding other media work fine. ---
**Author:** ![josh\_infinistorm.com](https://avatars.discourse-cdn.com/v4/letter/j/e480ec/32.png) [@josh\_infinistorm.com](https://forums.plex.tv/u/josh_infinistorm.com)\ **Post date:** [March 18, 2026, 7:47pm UTC](https://forums.plex.tv/t/eae-timeout-causing-sonic-analysis-to-hang/936838/4 "2026-03-18T19:47:48Z")
I am having the exact same issue. Have you found a solution? eac3 @ 0x1464d0d10000] Error submitting packet to decoder: I/O error ---
**Author:** ![bluephotoframes](https://avatars.discourse-cdn.com/v4/letter/b/cc9497/32.png) [@bluephotoframes](https://forums.plex.tv/u/bluephotoframes)\ **Post date:** [March 18, 2026, 8:06pm UTC](https://forums.plex.tv/t/eae-timeout-causing-sonic-analysis-to-hang/936838/5 "2026-03-18T20:06:31Z")
Disabling “Include music libraries in automatic updates” seems to have “solved” the issue, but it doesn’t seem like it actually resolved the underlying problem. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [March 18, 2026, 9:31pm UTC](https://forums.plex.tv/t/eae-timeout-causing-sonic-analysis-to-hang/936838/6 "2026-03-18T21:31:07Z")
The EAE is only used to decode and transcode audio codecs from Dolby. I wonder why it would be engaged with music – unless you have TrueHD or (E-)AC3 music in your library. ---
**Author:** ![bluephotoframes](https://avatars.discourse-cdn.com/v4/letter/b/cc9497/32.png) [@bluephotoframes](https://forums.plex.tv/u/bluephotoframes)\ **Post date:** [March 18, 2026, 9:51pm UTC](https://forums.plex.tv/t/eae-timeout-causing-sonic-analysis-to-hang/936838/7 "2026-03-18T21:51:23Z")
Is there a way to see which file is causing the transcode request? I couldn’t find it in the logs. Seems like it just reports the temporary working folder. If so, I could try to reproduce the error again and check what kind of file is causing the request. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [June 16, 2026, 9:51pm UTC](https://forums.plex.tv/t/eae-timeout-causing-sonic-analysis-to-hang/936838/8 "2026-06-16T21:51:33Z")
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