# Email hacked

**URL:** <https://forums.plex.tv/t/email-hacked/898071>\
**Category:** General Discussions\
**Tags:** account\
**Created:** [December 6, 2024, 1:21pm UTC](https://forums.plex.tv/t/email-hacked/898071 "2024-12-06T13:21:26Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![minip63](https://avatars.discourse-cdn.com/v4/letter/m/ac8455/32.png) [@minip63](https://forums.plex.tv/u/minip63)\
**Post date:** [December 6, 2024, 1:21pm UTC](https://forums.plex.tv/t/email-hacked/898071/1 "2024-12-06T13:21:27Z")

</div>

Hello good people,

Ive had my email compromised in a data breach. They’ve changed my email password so i no longer have access.  
The issue, is that in order to authenticate who i am, plex sends a security code to that unaccessible account.  
Is there any way i can change the email thats associated with my plex pass?

---

<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [December 6, 2024, 1:24pm UTC](https://forums.plex.tv/t/email-hacked/898071/2 "2024-12-06T13:24:29Z")

</div>

Please contact [https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing)

---

<div class="post-metadata">

**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\
**Post date:** [December 6, 2024, 1:42pm UTC](https://forums.plex.tv/t/email-hacked/898071/3 "2024-12-06T13:42:39Z")

</div>

Remember to open the ticket from your new email, and in the ticket mention the compromised one, so our accounting & billing team can communicate securely with you!

---

<div class="post-metadata">

**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\
**Post date:** [December 6, 2024, 7:00pm UTC](https://forums.plex.tv/t/email-hacked/898071/5 "2024-12-06T19:00:17Z")

</div>

@minip63

I suspect you just created a Zendesk ticket as instructed by @OttoKerner, but sadly didn’t follow my advice, that was added afterwards?

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [March 6, 2025, 7:00pm UTC](https://forums.plex.tv/t/email-hacked/898071/6 "2025-03-06T19:00:24Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.