# Email password reset not happening
**URL:** https://forums.plex.tv/t/email-password-reset-not-happening/910692
**Category:** General Discussions
**Created:** [March 29, 2025, 8:32pm UTC](https://forums.plex.tv/t/email-password-reset-not-happening/910692 "2025-03-29T20:32:38Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@happyhau](https://forums.plex.tv/u/happyhau)
#### Post date: [March 29, 2025, 8:32pm UTC](https://forums.plex.tv/t/email-password-reset-not-happening/910692/1 "2025-03-29T20:32:39Z")
Hello all. I bought the lifetime pass last night. I was able to sign in without issues on my ios and apple TV. I went to setup the media server today, and it is not taking my password no matter how many times I tried. I then went to reset, but I am not receiving my password in the email I used to sign up. It’s not in spam. I added plex to safe senders list. I created this second account to post on the forum. I’m not sure what else to do any help is greatly appreciated friends.
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [March 29, 2025, 8:42pm UTC](https://forums.plex.tv/t/email-password-reset-not-happening/910692/2 "2025-03-29T20:42:08Z")
[https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing)
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [June 27, 2025, 8:42pm UTC](https://forums.plex.tv/t/email-password-reset-not-happening/910692/3 "2025-06-27T20:42:46Z")
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