# Email Preferences page doesn't work

**URL:** <https://forums.plex.tv/t/email-preferences-page-doesnt-work/932750>\
**Category:** General Discussions\
**Tags:** account\
**Created:** [October 22, 2025, 6:05pm UTC](https://forums.plex.tv/t/email-preferences-page-doesnt-work/932750 "2025-10-22T18:05:00Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![hithis0](https://avatars.discourse-cdn.com/v4/letter/h/cab0a1/32.png) [@hithis0](https://forums.plex.tv/u/hithis0)\
**Post date:** [October 22, 2025, 6:05pm UTC](https://forums.plex.tv/t/email-preferences-page-doesnt-work/932750/1 "2025-10-22T18:05:00Z")

</div>

New user. Clicked unsubscribe from all and it persisted. However, I cannot opt back into any Marketing emails. I can opt in and out of Discover emails just fine. Your system is broken. I’ve tried in multiple browsers with all blocking extensions disabled.

---

<div class="post-metadata">

**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\
**Post date:** [October 22, 2025, 6:23pm UTC](https://forums.plex.tv/t/email-preferences-page-doesnt-work/932750/2 "2025-10-22T18:23:11Z")

</div>

Which browsers were you using. macOS or Windows. I could not reproduce but will ask our QA folks to give a try.

Do you see the green “Preferences Updated” toast under the Update Preferences button after hitting it?

[https://www.plex.tv/email-preferences/](https://www.plex.tv/email-preferences/)

---

<div class="post-metadata">

**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\
**Post date:** [October 22, 2025, 6:31pm UTC](https://forums.plex.tv/t/email-preferences-page-doesnt-work/932750/3 "2025-10-22T18:31:50Z")

</div>

our QA person could repro. thanks for report.

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 20, 2026, 6:32pm UTC](https://forums.plex.tv/t/email-preferences-page-doesnt-work/932750/4 "2026-01-20T18:32:20Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.