# Email Subscriptions NOT Working - Please help!

**URL:** https://forums.plex.tv/t/email-subscriptions-not-working-please-help/926833
**Category:** General Discussions
**Tags:** account
**Created:** [July 23, 2025, 1:01pm UTC](https://forums.plex.tv/t/email-subscriptions-not-working-please-help/926833 "2025-07-23T13:01:00Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![HenryHoyos135](https://avatars.discourse-cdn.com/v4/letter/h/3e96dc/32.png) [@HenryHoyos135](https://forums.plex.tv/u/HenryHoyos135)
#### Post date: [July 23, 2025, 1:01pm UTC](https://forums.plex.tv/t/email-subscriptions-not-working-please-help/926833/1 "2025-07-23T13:01:00Z")

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Hello,

I am trying to subscribe to emails for:

- Newsletters & Product News
- Sales & Promotions

I click the checkboxes for them and press “Update Preferences” and I get the little pop-up message saying “Preferences Updated,” but then if I go back to confirm my changes took affect, the checkboxes are empty again. It won’t accept the change and stick. It keeps disappearing.

Please help! Thank you,

Henry

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<div class="post-metadata">

### Author: ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)
#### Post date: [October 21, 2025, 1:01pm UTC](https://forums.plex.tv/t/email-subscriptions-not-working-please-help/926833/2 "2025-10-21T13:01:50Z")

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