# Empty folder on managed account

**URL:** <https://forums.plex.tv/t/empty-folder-on-managed-account/895654>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [November 16, 2024, 2:57pm UTC](https://forums.plex.tv/t/empty-folder-on-managed-account/895654 "2024-11-16T14:57:55Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Taff](https://avatars.discourse-cdn.com/v4/letter/t/bbe5ce/32.png) [@Taff](https://forums.plex.tv/u/Taff)\
**Post date:** [November 16, 2024, 2:57pm UTC](https://forums.plex.tv/t/empty-folder-on-managed-account/895654/1 "2024-11-16T14:57:55Z")

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Server Version#: 4.140.0  
Player Version#:  
Hi, I;ve created a managed account for my grandchildren but when I switch user it shows the two shared folders and not having any content. I know it’s there because I can access the folders from my own account. Can anyone help please? Kind regards, T

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [November 16, 2024, 5:00pm UTC](https://forums.plex.tv/t/empty-folder-on-managed-account/895654/2 "2024-11-16T17:00:11Z")

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> [@Taff](#):
>
> he two shared folders

Do you mean libraries?

Have you added addditional access restrictions to their accounts?  
Or a Restriction Profile?  
[https://support.plex.tv/articles/parental-controls/](https://support.plex.tv/articles/parental-controls/)

If you did that, do any of your movies have an age classification on them? And if they do, which country do these conform to?  
Do you use a custom metadata agent to fetch a non-standard age rating for your movies?

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**Author:** ![Taff](https://avatars.discourse-cdn.com/v4/letter/t/bbe5ce/32.png) [@Taff](https://forums.plex.tv/u/Taff)\
**Post date:** [November 16, 2024, 6:50pm UTC](https://forums.plex.tv/t/empty-folder-on-managed-account/895654/3 "2024-11-16T18:50:46Z")

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That was it many thanks Ottokerner. They were all kids films but something must have been wrong. Can see them all now. Thanks again.

T

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [February 14, 2025, 6:51pm UTC](https://forums.plex.tv/t/empty-folder-on-managed-account/895654/4 "2025-02-14T18:51:46Z")

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