# EPG missing channels Swisscom postal 4000 **URL:** \ **Category:** Live TV EPG Incorrect or Missing\ **Tags:** livetv-dvr, livetv-epg\ **Created:** [August 13, 2025, 5:49am UTC](https://forums.plex.tv/t/epg-missing-channels-swisscom-postal-4000/929069 "2025-08-13T05:49:23Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![gIr0d80](https://avatars.discourse-cdn.com/v4/letter/g/3bc359/32.png) [@gIr0d80](https://forums.plex.tv/u/gIr0d80)\ **Post date:** [August 13, 2025, 5:49am UTC](https://forums.plex.tv/t/epg-missing-channels-swisscom-postal-4000/929069/1 "2025-08-13T05:49:23Z")
Server Version#: Latest version (doesn’t matter) Tuner Make/Model: Vbox TV Gateway Using XMLTV?: Yes the one of the Region with Postal code Channel number/Name: Sat 1 Gold, Sixx etc. Did anyone else noticed that the XMLTV used by region are scrambled or are missing channels? E.g. using in Switzerland the Swisscom Blue TV channel, they seem not to be up-to date plus channels like Sat 1 Gold, Sixx etc. are missing, even there are more than 500 channels listed. Is this also an issue on other countries etc? @OttoKerner I already messaged you about this. I hope Plex can check with the service provider please. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [August 13, 2025, 5:51am UTC](https://forums.plex.tv/t/epg-missing-channels-swisscom-postal-4000/929069/2 "2025-08-13T05:51:28Z")
Plex doesn’t deliver XMLTV files. If there is something wrong with the one you are using, you need to ask whoever is generating it for you. ---
**Author:** ![gIr0d80](https://avatars.discourse-cdn.com/v4/letter/g/3bc359/32.png) [@gIr0d80](https://forums.plex.tv/u/gIr0d80)\ **Post date:** [August 13, 2025, 5:57am UTC](https://forums.plex.tv/t/epg-missing-channels-swisscom-postal-4000/929069/3 "2025-08-13T05:57:24Z")
Thanks Otto, no I’m using the process within Plex when adding a Tuner where I have to add the postal code and then Plex is providing me possible matching EPGs where e.g. for Switzerland its Sunrise TV, Swisscom Blue TV etc. The best matching I had was Swisscom Blue TV but I clearly missing channels in the provided EPG. This was not the case some month ago. All other EPGs provided by Plex (e.g. Sunrise) seem to be scrambled or somehow having a weird order comparing to the provider channel list or when using their TV apps and default TV channel ordering. As I understand Plex has a service provider, providing these EPGs of the countries, which is great, but something seems not in line or updated. As mentioned, the EPG provided by Plex of Swisscom Blue TV (German) is missing channels like Sat 1. Gold, Sixx etc. Thanks 🙂 ---
**Author:** ![gIr0d80](https://avatars.discourse-cdn.com/v4/letter/g/3bc359/32.png) [@gIr0d80](https://forums.plex.tv/u/gIr0d80)\ **Post date:** [August 13, 2025, 12:43pm UTC](https://forums.plex.tv/t/epg-missing-channels-swisscom-postal-4000/929069/5 "2025-08-13T12:43:10Z")
@OttoKerner can I somehow provide you more information so that you can check yourself or from the service provider who is providing the EPG details of the countries to Plex please? Otherwise just try to add a new TV Tuner, select Switzerland and e.g. Postal code 4000 and then Swisscom TV (Blue TV - German), you won’t find channels like Sat 1 Gold or Sixx in this EPG. So you cannot map it to the Tuner which has the channel available. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [August 13, 2025, 2:42pm UTC](https://forums.plex.tv/t/epg-missing-channels-swisscom-postal-4000/929069/6 "2025-08-13T14:42:00Z")
Thanks for report. I will report to Gracenote our EPG provider. Unfortunately I cannot provide any ETA on when they might be able to add those channels. Beside postal code I will need each channel name/number that is missing. I can’t just tell them a bunch are missing. Also just to confirm you are using this lineup? `Swisscom Blue TV (Deutschschweiz) (544 channels)` ---
**Author:** ![gIr0d80](https://avatars.discourse-cdn.com/v4/letter/g/3bc359/32.png) [@gIr0d80](https://forums.plex.tv/u/gIr0d80)\ **Post date:** [August 13, 2025, 2:45pm UTC](https://forums.plex.tv/t/epg-missing-channels-swisscom-postal-4000/929069/7 "2025-08-13T14:45:22Z")
Thanks Yes I use this lineup and I could not find at least these two channels: Sat 1 Gold Sixx does that help? Thanks! ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [August 13, 2025, 3:01pm UTC](https://forums.plex.tv/t/epg-missing-channels-swisscom-postal-4000/929069/9 "2025-08-13T15:01:35Z")
> [@gIr0d80](#): > > does that help? If they need more info they will let me know ---
**Author:** ![gIr0d80](https://avatars.discourse-cdn.com/v4/letter/g/3bc359/32.png) [@gIr0d80](https://forums.plex.tv/u/gIr0d80)\ **Post date:** [August 19, 2025, 9:02am UTC](https://forums.plex.tv/t/epg-missing-channels-swisscom-postal-4000/929069/10 "2025-08-19T09:02:04Z")
@BigWheel did you already got feedback please? ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [August 21, 2025, 2:23pm UTC](https://forums.plex.tv/t/epg-missing-channels-swisscom-postal-4000/929069/11 "2025-08-21T14:23:43Z")
They said it was updated. > 54 Sixx HD - 120271 > 56 SAT.1 Gold Schweiz HD - 120261 ---
**Author:** ![gIr0d80](https://avatars.discourse-cdn.com/v4/letter/g/3bc359/32.png) [@gIr0d80](https://forums.plex.tv/u/gIr0d80)\ **Post date:** [August 21, 2025, 2:40pm UTC](https://forums.plex.tv/t/epg-missing-channels-swisscom-postal-4000/929069/12 "2025-08-21T14:40:42Z")
Yes confirmed. Many thanks ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [November 19, 2025, 2:41pm UTC](https://forums.plex.tv/t/epg-missing-channels-swisscom-postal-4000/929069/13 "2025-11-19T14:41:07Z")
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