# Episode info not fully loading **URL:** \ **Category:** General Discussions\ **Created:** [August 12, 2019, 4:57pm UTC](https://forums.plex.tv/t/episode-info-not-fully-loading/445029 "2019-08-12T16:57:00Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Kenkara](https://avatars.discourse-cdn.com/v4/letter/k/e68b1a/32.png) [@Kenkara](https://forums.plex.tv/u/Kenkara)\ **Post date:** [August 12, 2019, 4:57pm UTC](https://forums.plex.tv/t/episode-info-not-fully-loading/445029/1 "2019-08-12T16:57:01Z")
I recently got the show Di-Gata Defenders for my nephew (as he’s into these types of shows) and the info (dispite being on [thetvdb.com](http://thetvdb.com) [Di-Gata Defenders - TheTVDB.com](https://www.thetvdb.com/series/di-gata-defenders) ) doesnt fully show. In fact it only loads the first 3 episodes! what do I do to fix this? ![54%20PM](https://global.discourse-cdn.com/plex/original/3X/e/a/eafe1a906e3b808c2fca8c289baceff392acb6d3.png) ![31%20PM](https://global.discourse-cdn.com/plex/original/3X/6/1/61820bb95076dc698c1cbffc16c016b9898f9259.png) ---
**Author:** ![JasonNalley](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jasonnalley/32/24210_2.png) [@JasonNalley](https://forums.plex.tv/u/JasonNalley)\ **Post date:** [August 12, 2019, 5:02pm UTC](https://forums.plex.tv/t/episode-info-not-fully-loading/445029/2 "2019-08-12T17:02:14Z")
What all have you tried so far to get the data to load? I would go to the top level of the show and try a “Refresh all Metadata” first. If that doesn’t work, I’d then take a look at your agents and see how you have them ordered for TV… ---
**Author:** ![Kenkara](https://avatars.discourse-cdn.com/v4/letter/k/e68b1a/32.png) [@Kenkara](https://forums.plex.tv/u/Kenkara)\ **Post date:** [August 12, 2019, 6:08pm UTC](https://forums.plex.tv/t/episode-info-not-fully-loading/445029/3 "2019-08-12T18:08:57Z")
I have tried refreshing the meta data several different times but to no avail. How would I make sure my agents are in the right order? ---
**Author:** ![JasonNalley](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jasonnalley/32/24210_2.png) [@JasonNalley](https://forums.plex.tv/u/JasonNalley)\ **Post date:** [August 12, 2019, 6:12pm UTC](https://forums.plex.tv/t/episode-info-not-fully-loading/445029/4 "2019-08-12T18:12:55Z")
Settings\>Agents\>Shows\>TheTVDB But it’s unlikely this is the case if you’ve never changed it, the default settings work out of the box. ![image](https://global.discourse-cdn.com/plex/original/3X/1/a/1a63f24cea4bd4aeb418cd51ca57bd2d5dbce824.jpeg) ---
**Author:** ![Kenkara](https://avatars.discourse-cdn.com/v4/letter/k/e68b1a/32.png) [@Kenkara](https://forums.plex.tv/u/Kenkara)\ **Post date:** [August 12, 2019, 7:00pm UTC](https://forums.plex.tv/t/episode-info-not-fully-loading/445029/5 "2019-08-12T19:00:01Z")
No that wasn’t it. I mean they where out of order but it’s still only the first three episode that are named in plex, I’m not sure what to try next. ---
**Author:** ![JasonNalley](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jasonnalley/32/24210_2.png) [@JasonNalley](https://forums.plex.tv/u/JasonNalley)\ **Post date:** [August 12, 2019, 7:09pm UTC](https://forums.plex.tv/t/episode-info-not-fully-loading/445029/6 "2019-08-12T19:09:02Z")
Your last option I think, provided they’re all named correctly (which I think they are) is to try the [plex dance](https://forums.plex.tv/t/the-plex-dance/197064): > [@The Plex Dance ™](https://forums.plex.tv/t/the-plex-dance/197064): > > The purpose of this is to remove all cached metadata and xml data for an item that Plex usually keeps. This helps when you want to “start from scratch” for particular item move all files for the media item out of the directory your Library is looking at, so Plex will not “see” it anymore scan the library library (to detect changes) empty trash clean bundles (in menu next to server name, when accessed under ‘More’) double check naming schema and move files back scan the library Support articl… ---
**Author:** ![Kenkara](https://avatars.discourse-cdn.com/v4/letter/k/e68b1a/32.png) [@Kenkara](https://forums.plex.tv/u/Kenkara)\ **Post date:** [August 12, 2019, 7:46pm UTC](https://forums.plex.tv/t/episode-info-not-fully-loading/445029/7 "2019-08-12T19:46:20Z")
thanks so much! that worked. ---
**Author:** ![JasonNalley](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jasonnalley/32/24210_2.png) [@JasonNalley](https://forums.plex.tv/u/JasonNalley)\ **Post date:** [August 12, 2019, 7:46pm UTC](https://forums.plex.tv/t/episode-info-not-fully-loading/445029/8 "2019-08-12T19:46:37Z")
No problem 🙂 Glad I could help ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [November 10, 2019, 7:46pm UTC](https://forums.plex.tv/t/episode-info-not-fully-loading/445029/9 "2019-11-10T19:46:38Z")
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