# Error Acquiring Certificate after Password Reset **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [August 24, 2022, 12:42pm UTC](https://forums.plex.tv/t/error-acquiring-certificate-after-password-reset/805990 "2022-08-24T12:42:13Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Richman777](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/richman777/32/285916_2.png) [@Richman777](https://forums.plex.tv/u/Richman777)\ **Post date:** [August 24, 2022, 12:42pm UTC](https://forums.plex.tv/t/error-acquiring-certificate-after-password-reset/805990/1 "2022-08-24T12:42:13Z")
I just reset my password and signed out of all devices and successfully reclaimed my server so its not a problem of the server disappearing. However, I’m not sure if this is related to the site outage but re-logging in on my clients is sometimes working, sometimes not. I have multiple TVs and all had to be logged in. The first one and my browser seem to work but on the second TV I tried, I’m unable to actually show my library as working. Looking at the Plex Media [Server Logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) I’m seeing a lot of failures to get a new CERT, either 500s or API Rate Limits. Additionally, if I login via plex.tv, it says my server is offline but logging in directly on the network shows remote access is enabled and has a green check mark next to it. ```auto Aug 24, 2022 06:35:44.655 [0x7f8e35222b00] ERROR - CERT: Error acquiring new certificate: Failed to upload CSR: 502, We're sorry, but something went wrong (500) ``` ```auto Aug 24, 2022 06:33:43.743 [0x7f8e35222b00] ERROR - CERT: Error acquiring new certificate: Failed to upload CSR: 429, ``` To add to this, basically no new devices now show my server as being online, but the ones that previously connected are fine. ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [August 24, 2022, 1:01pm UTC](https://forums.plex.tv/t/error-acquiring-certificate-after-password-reset/805990/2 "2022-08-24T13:01:15Z")
I’ve revoked your certificate Please restart your PMS, wait 2 min, and then report back ---
**Author:** ![peterlondon](https://avatars.discourse-cdn.com/v4/letter/p/e99b99/32.png) [@peterlondon](https://forums.plex.tv/u/peterlondon)\ **Post date:** [August 24, 2022, 1:08pm UTC](https://forums.plex.tv/t/error-acquiring-certificate-after-password-reset/805990/3 "2022-08-24T13:08:58Z")
I’m having the same issue, lot’s of errors after changing password. I can reach my plex library through :32400, even remotely, but not through plex.tv or through my phone. My [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) also complains about status 429 : ```auto Aug 24, 2022 14:59:27.004 [0x7f034be34b00] DEBUG - [HttpClient/HCl#63] HTTP/2.0 (1.0s) 429 response from PUT https://plex.tv/api/v2/devices/7827e0fa87bf6807c59804334ddc6a8ebeb02b80/certificate/csr?reason=missing&invalidIn=0 (reused) Aug 24, 2022 14:59:27.004 [0x7f034be88b00] ERROR - CERT: Error acquiring new certificate: Failed to upload CSR: 429, ``` Please help :). Thanks Peter ---
**Author:** ![gazmeist](https://avatars.discourse-cdn.com/v4/letter/g/b4bc9f/32.png) [@gazmeist](https://forums.plex.tv/u/gazmeist)\ **Post date:** [August 24, 2022, 1:10pm UTC](https://forums.plex.tv/t/error-acquiring-certificate-after-password-reset/805990/4 "2022-08-24T13:10:09Z")
Can my certificate be reset please? ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [August 24, 2022, 1:13pm UTC](https://forums.plex.tv/t/error-acquiring-certificate-after-password-reset/805990/5 "2022-08-24T13:13:48Z")
You have 4 servers registered. Which one? ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [August 24, 2022, 1:15pm UTC](https://forums.plex.tv/t/error-acquiring-certificate-after-password-reset/805990/6 "2022-08-24T13:15:00Z")
> [@gazmeist](#): > > Can my certificate be reset please? I don’t see any servers under your account, so nothing to reset ---
**Author:** ![peterlondon](https://avatars.discourse-cdn.com/v4/letter/p/e99b99/32.png) [@peterlondon](https://forums.plex.tv/u/peterlondon)\ **Post date:** [August 24, 2022, 1:18pm UTC](https://forums.plex.tv/t/error-acquiring-certificate-after-password-reset/805990/7 "2022-08-24T13:18:14Z")
Wow, that I didn’t know :). I only have one server I’m aware of, friendly name “thebunker.nu”. Does that help? Thanks for your quick reply! ---
**Author:** ![Richman777](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/richman777/32/285916_2.png) [@Richman777](https://forums.plex.tv/u/Richman777)\ **Post date:** [August 24, 2022, 1:18pm UTC](https://forums.plex.tv/t/error-acquiring-certificate-after-password-reset/805990/8 "2022-08-24T13:18:17Z")
After resetting I’m seeing the server as active on app.plex.tv and new devices are connecting and showing the library. ---
**Author:** ![gazmeist](https://avatars.discourse-cdn.com/v4/letter/g/b4bc9f/32.png) [@gazmeist](https://forums.plex.tv/u/gazmeist)\ **Post date:** [August 24, 2022, 1:19pm UTC](https://forums.plex.tv/t/error-acquiring-certificate-after-password-reset/805990/9 "2022-08-24T13:19:38Z")
Yeah it disappeared after I removed it from my ‘authoirsed devices’ list then tried to do [Changed admin password and now admin doesn't have access to the local media server - #9 by ChuckPa](https://forums.plex.tv/t/changed-admin-password-and-now-admin-doesnt-have-access-to-the-local-media-server/805750/9) Claiming is giving me issues - the CURL command specified isn’t working for me. > curl: (60) SSL certificate problem: unable to get local issuer certificate > More details here: [curl - SSL CA Certificates](https://curl.se/docs/sslcerts.html) > > curl failed to verify the legitimacy of the server and therefore could not > establish a secure connection to it. To learn more about this situation and > how to fix it, please visit the web page mentioned above. ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [August 24, 2022, 1:20pm UTC](https://forums.plex.tv/t/error-acquiring-certificate-after-password-reset/805990/10 "2022-08-24T13:20:36Z")
New cert avail, so please restart your PMS, wait 2 min. and then report back ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [August 24, 2022, 1:22pm UTC](https://forums.plex.tv/t/error-acquiring-certificate-after-password-reset/805990/11 "2022-08-24T13:22:36Z")
Are you using https ? try with plain http ---
**Author:** ![gazmeist](https://avatars.discourse-cdn.com/v4/letter/g/b4bc9f/32.png) [@gazmeist](https://forums.plex.tv/u/gazmeist)\ **Post date:** [August 24, 2022, 1:26pm UTC](https://forums.plex.tv/t/error-acquiring-certificate-after-password-reset/805990/12 "2022-08-24T13:26:31Z")
I’m accessing my server directly through local IP Tried signing out then back in - still nothing ---
**Author:** ![peterlondon](https://avatars.discourse-cdn.com/v4/letter/p/e99b99/32.png) [@peterlondon](https://forums.plex.tv/u/peterlondon)\ **Post date:** [August 24, 2022, 1:27pm UTC](https://forums.plex.tv/t/error-acquiring-certificate-after-password-reset/805990/13 "2022-08-24T13:27:57Z")
Works great now, thanks for the quick response! Best wishes Peter ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [August 24, 2022, 1:30pm UTC](https://forums.plex.tv/t/error-acquiring-certificate-after-password-reset/805990/14 "2022-08-24T13:30:14Z")
> [@gazmeist](#): > > I’m accessing my server directly through local IP Sorry, but not a valid answer! Did you use: curl -X POST ‘[http://127.0.0.1:32400/myplex/claim?token=PASTE\_TOKEN\_HERE](http://127.0.0.1:32400/myplex/claim?token=PASTE_TOKEN_HERE)’ or curl -X POST ‘[https://127.0.0.1:32400/myplex/claim?token=PASTE\_TOKEN\_HERE](https://127.0.0.1:32400/myplex/claim?token=PASTE_TOKEN_HERE)’ ---
**Author:** ![gazmeist](https://avatars.discourse-cdn.com/v4/letter/g/b4bc9f/32.png) [@gazmeist](https://forums.plex.tv/u/gazmeist)\ **Post date:** [August 24, 2022, 1:30pm UTC](https://forums.plex.tv/t/error-acquiring-certificate-after-password-reset/805990/15 "2022-08-24T13:30:18Z")
Can no longer see my server at all even though accessing it directly ![image](https://global.discourse-cdn.com/plex/original/4X/d/c/f/dcfc0b31d37bde15ee42c82410d1d9b794e2ea05.png) And I don’t get a Claim option of any sort under ‘General’ ![image](https://global.discourse-cdn.com/plex/original/4X/1/4/9/14962a4020e0adf7ad2ce68a3cffb6ace75a9fb5.jpeg) ---
**Author:** ![gazmeist](https://avatars.discourse-cdn.com/v4/letter/g/b4bc9f/32.png) [@gazmeist](https://forums.plex.tv/u/gazmeist)\ **Post date:** [August 24, 2022, 1:31pm UTC](https://forums.plex.tv/t/error-acquiring-certificate-after-password-reset/805990/16 "2022-08-24T13:31:05Z")
oh … https Will try again with http ---
**Author:** ![gazmeist](https://avatars.discourse-cdn.com/v4/letter/g/b4bc9f/32.png) [@gazmeist](https://forums.plex.tv/u/gazmeist)\ **Post date:** [August 24, 2022, 1:35pm UTC](https://forums.plex.tv/t/error-acquiring-certificate-after-password-reset/805990/17 "2022-08-24T13:35:11Z")
Hmmm no good either > curl: (7) Failed to connect to 127.0.0.1 port 80 after 0 ms: Connection refused Also tried using my actual local ip ---
**Author:** ![tangpho](https://avatars.discourse-cdn.com/v4/letter/t/898d66/32.png) [@tangpho](https://forums.plex.tv/u/tangpho)\ **Post date:** [August 24, 2022, 1:36pm UTC](https://forums.plex.tv/t/error-acquiring-certificate-after-password-reset/805990/18 "2022-08-24T13:36:10Z")
Hey @dane22 can you revoke my cert too? I’m getting the same error as OP. Thanks! ```auto Aug 24, 2022 09:07:41.290 [3660] ERROR - [Req#20d] CERT: Error acquiring new certificate: Failed to retrieve cert from plex.tv: 502, ``` ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [August 24, 2022, 1:36pm UTC](https://forums.plex.tv/t/error-acquiring-certificate-after-password-reset/805990/19 "2022-08-24T13:36:23Z")
What happens if you do a curl GET for [http://127.0.0.1/identity](http://127.0.0.1/identity) ---
**Author:** ![jevans.85](https://avatars.discourse-cdn.com/v4/letter/j/87869e/32.png) [@jevans.85](https://forums.plex.tv/u/jevans.85)\ **Post date:** [August 24, 2022, 1:36pm UTC](https://forums.plex.tv/t/error-acquiring-certificate-after-password-reset/805990/20 "2022-08-24T13:36:52Z")
Can mine be reset for both my servers? [Next page](https://forums.plex.tv/t/error-acquiring-certificate-after-password-reset/805990.md?page=2)