# Error acquiring new certificate

**URL:** <https://forums.plex.tv/t/error-acquiring-new-certificate/720630>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [June 5, 2021, 4:29am UTC](https://forums.plex.tv/t/error-acquiring-new-certificate/720630 "2021-06-05T04:29:51Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![rjunke](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rjunke/32/23435_2.png) [@rjunke](https://forums.plex.tv/u/rjunke)\
**Post date:** [June 5, 2021, 4:29am UTC](https://forums.plex.tv/t/error-acquiring-new-certificate/720630/1 "2021-06-05T04:29:51Z")

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Server Version#: 4.57.4  
Server name: Farolito-Plex  
Player Version#: Doesn’t matter.

Was running just fine then one morning unable to connect through [app.plex.tv](http://app.plex.tv). After much research and frustration, I deleted Plex and reinstalled. This did nothing to fix it.

I read one post that said to turn off for 24 hours. I did that, still no change.

Checking most recent errors from the log after restarting the server I get:  
Jun 04, 2021 20:38:34.973 [4392] ERROR - [CERT] PKCS12\_parse failed: error:23076071:PKCS12 routines:PKCS12\_parse:mac verify failure  
Jun 04, 2021 20:38:34.974 [4392] ERROR - [CERT] Found a certificate, but couldn’t install it.  
Jun 04, 2021 20:38:35.004 [4392] ERROR - [CERT] PKCS12\_parse failed: error:23076071:PKCS12 routines:PKCS12\_parse:mac verify failure  
Jun 04, 2021 20:38:38.991 [4392] ERROR - [CERT] CERT: Error acquiring new certificate: Failed to retrieve cert from [plex.tv](http://plex.tv): 429,

These errors are repeating throughout the log file.  
Then these:  
Jun 04, 2021 20:38:55.774 [4968] ERROR - [CERT] CERT: Error acquiring new certificate: Failed to upload CSR: 429, \<?xml version="1.0" encoding="UTF-8"?\>

This repeats as well. I’ve gone through several similar posts and can’t find a solution other than someone from Plex reset something.

Log file attached.

[Plex Media Server.1.log](https://forums.plex.tv/uploads/short-url/a75AI8OFmxG1pwy6RMTr8tXf0lz.log) (2.4 MB)

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [June 5, 2021, 8:57am UTC](https://forums.plex.tv/t/error-acquiring-new-certificate/720630/3 "2021-06-05T08:57:56Z")

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> [@trumpy81](#):
>
> ```auto
> Jun 04, 2021 20:38:23.601 [4556] WARN - Shell_NotifyIcon(NIM_ADD) failed: 0x80004005
> Jun 04, 2021 20:38:23.601 [4556] ERROR - DisplayIcon failed
> Jun 04, 2021 20:38:23.601 [4556] ERROR - TrayIcon::Create failed
> 
> ```

This is normal if you’re running as Windows service and have not supplied the `-noninteractive` command line parameter to the “Plex Media Server.exe” call.

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**Author:** ![rjunke](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rjunke/32/23435_2.png) [@rjunke](https://forums.plex.tv/u/rjunke)\
**Post date:** [June 5, 2021, 3:06pm UTC](https://forums.plex.tv/t/error-acquiring-new-certificate/720630/5 "2021-06-05T15:06:35Z")

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OK. I’ve done all this and now it’s working as expected. Crazy stuff but I’m happy now. Thanks Trumpy81.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [September 3, 2021, 3:07pm UTC](https://forums.plex.tv/t/error-acquiring-new-certificate/720630/6 "2021-09-03T15:07:04Z")

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