# ERROR - CERT: Error acquiring new certificate: Failed to upload CSR **URL:** \ **Category:** Remote Access\ **Tags:** server-windows\ **Created:** [March 20, 2023, 6:05pm UTC](https://forums.plex.tv/t/error-cert-error-acquiring-new-certificate-failed-to-upload-csr/835148 "2023-03-20T18:05:03Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Majawat](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/majawat/32/85887_2.png) [@Majawat](https://forums.plex.tv/u/Majawat)\ **Post date:** [March 20, 2023, 6:05pm UTC](https://forums.plex.tv/t/error-cert-error-acquiring-new-certificate-failed-to-upload-csr/835148/1 "2023-03-20T18:05:03Z")
Server Version#:Version 1.31.3.6819 Player Version#: Version 4.100.1 OS: Windows 10 Pro x64 I am able to log into my [fresh re-install](https://support.plex.tv/articles/201941078-uninstall-plex-media-server/) of Plex Media Server via `http://127.0.0.1:32400/web`, but cannot log into it via the secure version: `https://127.0.0.1:32400/web`. This is causing issues accessing it remotely of course, let alone locally. Here’s a few things I’ve seen/tried: - On the Server \> Remote Access tab, it shows “Fully accessible outside your network” and the connection path: `192.168.9.X:32400 <- [publicIP]:32400 <- internet`. - In Server \> Network tab, Secure connections is set to Preferred, with no changes going to Required or changing back. - I’ve disabled the Windows Firewall completely. - In Chrome, going to `https://127.0.0.1:32400/web` or `https://localhost:32400/web` or `https://192.168.9.x:32400/web` _all_ give me Chrome’s error: `This site can't be reached. The connection was reset. ERR_CONNECTION_RESET` - I _can_ access it externally through http: `http://plex.[domain]:32400/web`, but not HTTPS - But I can access it through my Nginx Proxy Manager through `https://plex.[domain]/web` _if_ I have the proxy point to the HTTP version of Plex. - Remote connections _seems_ intermittent. It might connect for a little bit, but then stop. What would cause Plex to work on http but not https, even locally on the server? ---
**Author:** ![Majawat](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/majawat/32/85887_2.png) [@Majawat](https://forums.plex.tv/u/Majawat)\ **Post date:** [March 20, 2023, 9:04pm UTC](https://forums.plex.tv/t/error-cert-error-acquiring-new-certificate-failed-to-upload-csr/835148/2 "2023-03-20T21:04:53Z")
Hmm, looking at the log: ``` Mar 20, 2023 15:17:32.910 [1236] ERROR - CERT: Error acquiring new certificate: Failed to upload CSR: 429, ``` Given this: [https://www.reddit.com/r/PleX/comments/n7t9ki/secure\_connection\_doesnt\_work\_despite\_being\_set/](https://www.reddit.com/r/PleX/comments/n7t9ki/secure_connection_doesnt_work_despite_being_set/). I’ll think I’ll shut it down for now and try again later. I also see a bunch of these errors: ``` Mar 20, 2023 15:55:24.768 [11356] WARN - Took too long (0.843750 seconds) to start a transaction on E:\jenkins\server\4157542834\Statistics\StatisticsManager.cpp:301 Mar 20, 2023 15:55:24.768 [11356] WARN - Transaction that was running was started on thread 1988 at E:\jenkins\server\4157542834\Library\MetadataItem.cpp:1118 Mar 20, 2023 15:55:28.812 [8728] WARN - Took too long (2.703125 seconds) to start a transaction on E:\jenkins\server\4157542834\Library\MetadataItem.cpp:9675 Mar 20, 2023 15:55:28.812 [8728] WARN - Transaction that was running was started on thread 8728 at E:\jenkins\server\4157542834\Library\MetadataItem.cpp:9675 Mar 20, 2023 15:55:48.453 [10632] WARN - Took too long (2.609375 seconds) to start a transaction on E:\jenkins\server\4157542834\Library\MetadataItem.cpp:9675 Mar 20, 2023 15:55:48.453 [10632] WARN - Transaction that was running was started on thread 10632 at E:\jenkins\server\4157542834\Library\MetadataItem.cpp:1099 ``` Not sure if all those are an issue. ---
**Author:** ![Majawat](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/majawat/32/85887_2.png) [@Majawat](https://forums.plex.tv/u/Majawat)\ **Post date:** [March 21, 2023, 11:48am UTC](https://forums.plex.tv/t/error-cert-error-acquiring-new-certificate-failed-to-upload-csr/835148/3 "2023-03-21T11:48:22Z")
Still getting the same error in logs after several hours of the Plex Server being off. What do I need to do to get support to unblock my server? ---
**Author:** ![Mikelss](https://avatars.discourse-cdn.com/v4/letter/m/db5fbb/32.png) [@Mikelss](https://forums.plex.tv/u/Mikelss)\ **Post date:** [March 22, 2023, 9:36am UTC](https://forums.plex.tv/t/error-cert-error-acquiring-new-certificate-failed-to-upload-csr/835148/4 "2023-03-22T09:36:11Z")
same issue on my was fine then I moved the install folder and I just get this error CERT: Error acquiring new certificate: Failed to retrieve cert from plex.tv: 429 Cleared everything and waited but still get error ---
**Author:** ![Majawat](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/majawat/32/85887_2.png) [@Majawat](https://forums.plex.tv/u/Majawat)\ **Post date:** [March 22, 2023, 12:45pm UTC](https://forums.plex.tv/t/error-cert-error-acquiring-new-certificate-failed-to-upload-csr/835148/5 "2023-03-22T12:45:02Z")
Mine started working this morning! I didn’t really do anything, so not sure why it works all of a sudden, but I’m glad it has. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [June 20, 2023, 12:46pm UTC](https://forums.plex.tv/t/error-cert-error-acquiring-new-certificate-failed-to-upload-csr/835148/6 "2023-06-20T12:46:00Z")
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