# Error code: s1003 (Network) (HW transcode failing - SOLVED) **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [September 28, 2021, 9:25am UTC](https://forums.plex.tv/t/error-code-s1003-network-hw-transcode-failing-solved/746588 "2021-09-28T09:25:48Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![erlendaakre](https://avatars.discourse-cdn.com/v4/letter/e/dc4da7/32.png) [@erlendaakre](https://forums.plex.tv/u/erlendaakre)\ **Post date:** [September 28, 2021, 9:25am UTC](https://forums.plex.tv/t/error-code-s1003-network-hw-transcode-failing-solved/746588/1 "2021-09-28T09:25:48Z")
Server Version#: 1.24.3.5033 Player Version#: 4.66.1 I just upgraded my ubuntu server, and now I’m getting a s1003 error when trying to play a lot of the videos (but some play fine, and it seems to be consistent which one do and doesn’t play). ![plex_web_error_s1003](https://global.discourse-cdn.com/plex/original/3X/7/1/7179d47754572405deadc0dbfb05d18c2388db70.png) after this happens (closing the dialog box above and not doing anything else) there are several processes on the server running at 100% and they don’t appear to end on their own, requiring a restart of the plexmediaserver service. ![plex_after_buffy_started](https://global.discourse-cdn.com/plex/original/3X/7/f/7f39d1f2439b10316a434c52263a63466490f84c.png) UPNP is turned off at the router. Plex runs directly on the os, not virtual/container. The files are definitely readable and available (accessed through a nfs share from the NAS). on server startup this is in the system.log: ```auto 2021-09-28 09:51:50,011 (7fdc21df2b38) : CRITICAL (storage:60) - Exception reading file /usr/lib/plexmediaserver/Resources/Plug-ins-757abe6b4/WebClient.bundle/Contents/Info.plist (most recent call last): File "/usr/lib/plexmediaserver/Resources/Plug-ins-757abe6b4/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/storage.py", line 55, in load f = open(filename, mode) IOError: [Errno 2] No such file or directory: '/usr/lib/plexmediaserver/Resources/Plug-ins-757abe6b4/WebClient.bundle/Contents/Info.plist' 2021-09-28 09:51:50,012 (7fdc21df2b38) : CRITICAL (bundleservice:141) - Exception adding bundle: WebClient.bundle (most recent call last): File "/usr/lib/plexmediaserver/Resources/Plug-ins-757abe6b4/System.bundle/Contents/Code/bundleservice.py", line 131, in update_bundles Log('Found duplicate identifier at %s for bundled plugin (%s), ignoring duplicate plugin.' % (path, bundle.identifier)) File "/usr/lib/plexmediaserver/Resources/Plug-ins-757abe6b4/System.bundle/Contents/Code/bundleservice.py", line 18, in __init__ self.load_plist() File "/usr/lib/plexmediaserver/Resources/Plug-ins-757abe6b4/System.bundle/Contents/Code/bundleservice.py", line 22, in load_plist plist = Plist.ObjectFromString(Core.storage.load(Core.storage.join_path(self.path, "Contents", "Info.plist"))) File "/usr/lib/plexmediaserver/Resources/Plug-ins-757abe6b4/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/api/parsekit.py", line 32, in ObjectFromString check_size(string, max_size) File "/usr/lib/plexmediaserver/Resources/Plug-ins-757abe6b4/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/api/parsekit.py", line 22, in check_size if len(data) > max_size: TypeError: object of type 'NoneType' has no len() ``` For a video that does work the logs say this about the transcoding: ```auto Sep 28, 2021 09:52:33.478 [0x7fb2ca5a7b38] DEBUG - Request: [192.168.1.110:62906 (Subnet)] GET /video/:/transcode/universal/decision?hasMDE=1&path=%2Flibrary%2Fmetadata%2F12496&mediaIndex=0&partIndex=0&protocol=dash&fastSeek=1&directPlay=0&directStream=1&subtitleSize=100&audioBoost=100&location=lan&addDebugOverlay=0&autoAdjustQuality=0&directStreamAudio=1&mediaBufferSize=102400&session=9w1klh2c038bqjll7104rfj9&subtitles=burn&Accept-Language=en (10 live) TLS GZIP Signed-in Token (erlendaakre) Sep 28, 2021 09:52:33.479 [0x7fb2ca5a7b38] DEBUG - [Transcode] Found session GUID of 9w1klh2c038bqjll7104rfj9 in session start. Sep 28, 2021 09:52:33.480 [0x7fb2ca5a7b38] DEBUG - [Transcode] TranscodeUniversalRequest: using augmented profile Web Sep 28, 2021 09:52:33.480 [0x7fb2ca5a7b38] DEBUG - [Transcode] Downloading document http://127.0.0.1:32400/library/metadata/12496?includeBandwidths=1&offset=-1&X-Plex-Incomplete-Segments=1&X-Plex-Session-Identifier=yxyh03haujgvrv6kq3ute83k Sep 28, 2021 09:52:33.493 [0x7fb2ca5a7b38] DEBUG - [Transcode] We're going to try to auto-select an audio stream for account 1. Sep 28, 2021 09:52:33.493 [0x7fb2ca5a7b38] DEBUG - [Transcode] Selecting best audio stream for part ID 19803 (autoselect: 1 language: en) Sep 28, 2021 09:52:33.493 [0x7fb2ca5a7b38] DEBUG - [Transcode] Audio Stream: 28454, Subtitle Stream: -1 Sep 28, 2021 09:52:33.496 [0x7fb2ca5a7b38] DEBUG - [Transcode] MDE: Selected protocol dash; container: mp4 Sep 28, 2021 09:52:33.496 [0x7fb2ca5a7b38] DEBUG - [Transcode] MDE: analyzing media item 19632 Sep 28, 2021 09:52:33.496 [0x7fb2ca5a7b38] DEBUG - [Transcode] MDE: E9 - Scorched Earth: Direct Play is disabled Sep 28, 2021 09:52:33.496 [0x7fb2ca5a7b38] DEBUG - [Transcode] MDE: E9 - Scorched Earth: media must be transcoded in order to use the dash protocol Sep 28, 2021 09:52:33.496 [0x7fb2ca5a7b38] DEBUG - [Transcode] MDE: E9 - Scorched Earth: no direct play video profile exists for http/mkv/h264 Sep 28, 2021 09:52:33.496 [0x7fb2ca5a7b38] DEBUG - [Transcode] MDE: E9 - Scorched Earth: no direct play video profile exists for http/mkv/h264/ac3 Sep 28, 2021 09:52:33.496 [0x7fb2ca5a7b38] DEBUG - [Transcode] MDE: E9 - Scorched Earth: no direct play video profile exists for http/mkv/h264/aac Sep 28, 2021 09:52:33.496 [0x7fb2ca5a7b38] DEBUG - [Transcode] MDE: Cannot direct stream audio stream due to codec ac3 when profile only allows aac Sep 28, 2021 09:52:33.496 [0x7fb2ca5a7b38] DEBUG - [Transcode] MDE: Stargate SG-1 - S4 E9 - Scorched Earth: selected media 0 / 19632 Sep 28, 2021 09:52:33.496 [0x7fb2ca5a7b38] DEBUG - [Transcode] Streaming Resource: Added session 0x7fb2cac29618:yxyh03haujgvrv6kq3ute83k Sep 28, 2021 09:52:33.497 [0x7fb2ca5a7b38] DEBUG - [Transcode] Streaming Resource: Reached Decision id=12496 codes=(General=1001,Direct pla ``` But for the second one that fails, there are two errors: ```auto Sep 28, 2021 09:57:05.892 [0x7fb2ca920b38] ERROR - [Transcode] [FFMPEG] - libva: vaGetDriverNameByIndex() failed with unknown libva error, driver_name = (null) Sep 28, 2021 09:57:05.892 [0x7fb2ca920b38] ERROR - [Transcode] [FFMPEG] - Failed to initialise VAAPI connection: -1 (unknown libva error). ``` ```auto Sep 28, 2021 09:57:05.884 [0x7fb2ca920b38] DEBUG - Request: [192.168.1.110:64606 (Subnet)] GET /video/:/transcode/universal/decision?hasMDE=1&path=%2Flibrary%2Fmetadata%2F13015&mediaIndex=0&partIndex=0&protocol=dash&fastSeek=1&directPlay=0&directStream=1&subtitleSize=100&audioBoost=100&location=lan&addDebugOverlay=0&autoAdjustQuality=0&directStreamAudio=1&mediaBufferSize=102400&session=g81uc4t5gdgcw8lr2rf2b5kx&subtitles=burn&Accept-Language=en (6 live) TLS GZIP Signed-in Token (erlendaakre) Sep 28, 2021 09:57:05.885 [0x7fb2ca920b38] DEBUG - [Transcode] Found session GUID of g81uc4t5gdgcw8lr2rf2b5kx in session start. Sep 28, 2021 09:57:05.885 [0x7fb2ca920b38] DEBUG - [Transcode] TranscodeUniversalRequest: using augmented profile Web Sep 28, 2021 09:57:05.885 [0x7fb2ca920b38] DEBUG - [Transcode] Downloading document http://127.0.0.1:32400/library/metadata/13015?includeBandwidths=1&offset=-1&X-Plex-Incomplete-Segments=1&X-Plex-Session-Identifier=syk5rmmq1o19y2qfesz6prai Sep 28, 2021 09:57:05.891 [0x7fb2ca920b38] DEBUG - [Transcode] We're going to try to auto-select an audio stream for account 1. Sep 28, 2021 09:57:05.891 [0x7fb2ca920b38] DEBUG - [Transcode] Selecting best audio stream for part ID 20317 (autoselect: 1 language: en) Sep 28, 2021 09:57:05.891 [0x7fb2ca920b38] DEBUG - [Transcode] Audio Stream: 29800, Subtitle Stream: -1 Sep 28, 2021 09:57:05.892 [0x7fb2ca920b38] DEBUG - [Transcode] Codecs: testing h264_vaapi (encoder) Sep 28, 2021 09:57:05.892 [0x7fb2ca920b38] DEBUG - [Transcode] Codecs: hardware transcoding: testing API vaapi Sep 28, 2021 09:57:05.892 [0x7fb2ca920b38] ERROR - [Transcode] [FFMPEG] - libva: vaGetDriverNameByIndex() failed with unknown libva error, driver_name = (null) Sep 28, 2021 09:57:05.892 [0x7fb2ca920b38] ERROR - [Transcode] [FFMPEG] - Failed to initialise VAAPI connection: -1 (unknown libva error). Sep 28, 2021 09:57:05.892 [0x7fb2ca920b38] DEBUG - [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: I/O error Sep 28, 2021 09:57:05.892 [0x7fb2ca920b38] DEBUG - [Transcode] Codecs: testing h264_nvenc (encoder) Sep 28, 2021 09:57:05.892 [0x7fb2ca920b38] DEBUG - [Transcode] Codecs: hardware transcoding: testing API nvenc Sep 28, 2021 09:57:05.892 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded lib: libcuda.so.1 Sep 28, 2021 09:57:05.892 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuInit Sep 28, 2021 09:57:05.892 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuDeviceGetCount Sep 28, 2021 09:57:05.892 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuDeviceGet Sep 28, 2021 09:57:05.892 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuDeviceGetAttribute Sep 28, 2021 09:57:05.892 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuDeviceGetName Sep 28, 2021 09:57:05.892 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuDeviceComputeCapability Sep 28, 2021 09:57:05.892 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuCtxCreate_v2 Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuCtxSetLimit Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuCtxPushCurrent_v2 Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuCtxPopCurrent_v2 Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuCtxDestroy_v2 Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuMemAlloc_v2 Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuMemAllocPitch_v2 Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuMemsetD8Async Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuMemFree_v2 Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuMemcpy2D_v2 Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuMemcpy2DAsync_v2 Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuGetErrorName Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuGetErrorString Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuCtxGetDevice Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuStreamCreate Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuStreamQuery Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuStreamSynchronize Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuStreamDestroy_v2 Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuStreamAddCallback Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuEventCreate Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuEventDestroy_v2 Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuEventSynchronize Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuEventQuery Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuEventRecord Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuLaunchKernel Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuLinkCreate Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuLinkAddData Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuLinkComplete Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuLinkDestroy Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuModuleLoadData Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuModuleUnload Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuModuleGetFunction Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuTexObjectCreate Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuTexObjectDestroy Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuGLGetDevices_v2 Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuGraphicsGLRegisterImage Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuGraphicsUnregisterResource Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuGraphicsMapResources Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuGraphicsUnmapResources Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuGraphicsSubResourceGetMappedArray Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Cannot load optional cuDeviceGetUuid Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Cannot load optional cuImportExternalMemory Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Cannot load optional cuDestroyExternalMemory Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Cannot load optional cuExternalMemoryGetMappedBuffer Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Cannot load optional cuExternalMemoryGetMappedMipmappedArray Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuMipmappedArrayGetLevel Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Loaded sym: cuMipmappedArrayDestroy Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Cannot load optional cuImportExternalSemaphore Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Cannot load optional cuDestroyExternalSemaphore Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Cannot load optional cuSignalExternalSemaphoresAsync Sep 28, 2021 09:57:05.893 [0x7fb2ca920b38] DEBUG - [Transcode] [FFMPEG] - Cannot load optional cuWaitExternalSemaphoresAsync ``` Anyone got a clue on what might be causing this? The same episodes were playing just fine before I upgraded ubuntu. Full log file: Successful video playback at 09:52. Failed video playback at 09:57. [Plex Media Server.log](https://forums.plex.tv/uploads/short-url/fd5suWCTy4PiU8Ji81cztFNEbVn.log) (363.7 KB) ---
**Author:** ![erlendaakre](https://avatars.discourse-cdn.com/v4/letter/e/dc4da7/32.png) [@erlendaakre](https://forums.plex.tv/u/erlendaakre)\ **Post date:** [September 28, 2021, 7:55pm UTC](https://forums.plex.tv/t/error-code-s1003-network-hw-transcode-failing-solved/746588/2 "2021-09-28T19:55:59Z")
Solved. Upgrading to the latest Nvidia drivers (470) did the trick, server is now back to it’s good old self. leaving the post in case anyone has the same error ---
**Author:** ![tbradsha](https://avatars.discourse-cdn.com/v4/letter/t/aca169/32.png) [@tbradsha](https://forums.plex.tv/u/tbradsha)\ **Post date:** [October 14, 2021, 2:14am UTC](https://forums.plex.tv/t/error-code-s1003-network-hw-transcode-failing-solved/746588/4 "2021-10-14T02:14:14Z")
Thanks for posting this; it’d been driving me crazy for a few weeks and I finally got around to looking at it. Updating Nvidia drivers from 340 (I think) to 470 followed by a restart did the trick. For anyone unsure where to do this, open Ubuntu’s software updater and find the “Additional Drivers” section. ---
**Author:** ![koakawe](https://avatars.discourse-cdn.com/v4/letter/k/8491ac/32.png) [@koakawe](https://forums.plex.tv/u/koakawe)\ **Post date:** [November 23, 2021, 1:49am UTC](https://forums.plex.tv/t/error-code-s1003-network-hw-transcode-failing-solved/746588/5 "2021-11-23T01:49:50Z")
So am I understanding this correctly? My plex _server_ that has been running fine for several years now requires a VIDEO CARD upgrade so I can play my existing files? My video card is not supported by recent drivers and I have no desire to buy a new one. Would someone kindly clarify this please? I have had a “Lifetime Plex Pass” for as long as I can remember and I have never ran into an issue such as this before. If necessary, how do I roll-back to a working version? I just noticed this recently. I have no idea how long ago the change was implemented. I tried moving to plexmediaserver\_1.25.0.5246-cb2507e4d\_amd64.deb but it does not seem to have made a difference. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 23, 2021, 4:28am UTC](https://forums.plex.tv/t/error-code-s1003-network-hw-transcode-failing-solved/746588/6 "2021-11-23T04:28:46Z")
@koakawe Please explain the hardware you have. Also please show the DEBUG log files which have captured your problem. What you’ve stated here isn’t enough to even answer properly. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 4, 2022, 10:18pm UTC](https://forums.plex.tv/t/error-code-s1003-network-hw-transcode-failing-solved/746588/8 "2022-03-04T22:18:30Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.