# Error code: s3015 (media)

**URL:** <https://forums.plex.tv/t/error-code-s3015-media/438797>\
**Category:** General Discussions\
**Tags:** server-windows\
**Created:** [July 28, 2019, 5:02pm UTC](https://forums.plex.tv/t/error-code-s3015-media/438797 "2019-07-28T17:02:59Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![anhallrcsd](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/anhallrcsd/32/12637_2.png) [@anhallrcsd](https://forums.plex.tv/u/anhallrcsd)\
**Post date:** [July 28, 2019, 5:02pm UTC](https://forums.plex.tv/t/error-code-s3015-media/438797/1 "2019-07-28T17:02:59Z")

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Trying to play music (mp3) but started to get “error code: s3015 (media)”. The files will play normal on windows. Any suggestions?

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**Author:** ![darcilicious](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/darcilicious/32/3047_2.png) [@darcilicious](https://forums.plex.tv/u/darcilicious)\
**Post date:** [July 28, 2019, 5:21pm UTC](https://forums.plex.tv/t/error-code-s3015-media/438797/2 "2019-07-28T17:21:15Z")

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I recommend that you post in this thread: [Error Code: s3015 (Media)](https://forums.plex.tv/t/error-code-s3015-media/232256/) and when you do, include the following information:

Plex Server version and OS  
Plex client (which app) and version (is this on a web browser? or other app?)

and following the instructions in that thread for posting logs:

[https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/)  
[https://support.plex.tv/articles/200250417-plex-media-server-log-files/](https://support.plex.tv/articles/200250417-plex-media-server-log-files/)

And depending on the plex app you’re using, you may need to post a log from that as well…

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [October 26, 2019, 5:22pm UTC](https://forums.plex.tv/t/error-code-s3015-media/438797/3 "2019-10-26T17:22:35Z")

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