# Error message help

**URL:** <https://forums.plex.tv/t/error-message-help/372545>\
**Category:** General Discussions\
**Created:** [February 7, 2019, 7:30am UTC](https://forums.plex.tv/t/error-message-help/372545 "2019-02-07T07:30:48Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![nicktina](https://avatars.discourse-cdn.com/v4/letter/n/ac91a4/32.png) [@nicktina](https://forums.plex.tv/u/nicktina)\
**Post date:** [February 7, 2019, 7:30am UTC](https://forums.plex.tv/t/error-message-help/372545/1 "2019-02-07T07:30:48Z")

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There was an unexpected error loading the dashboard

Please visit our forums if you continue to experience problems

does anyone know what i need to do ???

regards, Nick

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**Author:** ![NewPlaza](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/newplaza/32/128634_2.png) [@NewPlaza](https://forums.plex.tv/u/NewPlaza)\
**Post date:** [February 7, 2019, 8:26am UTC](https://forums.plex.tv/t/error-message-help/372545/2 "2019-02-07T08:26:14Z")

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I think everyone gets this from time to time.  
Did you click refresh? Is it persistent? Whats your setup?

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**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\
**Post date:** [February 7, 2019, 2:28pm UTC](https://forums.plex.tv/t/error-message-help/372545/3 "2019-02-07T14:28:50Z")

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> [@nicktina](#):
>
> There was an unexpected error loading the dashboard
> 
> Please visit our forums if you continue to experience problems
> 
> does anyone know what i need to do ???

It could be that it is taking a long time to get the data - this can happen if the database needs to be optimized.

It could also be database corruption

Try first to optimize the database  
see  
[https://support.plex.tv/articles/200392106-library-actions/](https://support.plex.tv/articles/200392106-library-actions/)  
Library Action: Optimize Database

If problem persists, get screenshot and logs from the server  
See  
[https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/)  
[https://support.plex.tv/articles/200250417-plex-media-server-log-files/](https://support.plex.tv/articles/200250417-plex-media-server-log-files/)

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [May 8, 2019, 2:28pm UTC](https://forums.plex.tv/t/error-message-help/372545/4 "2019-05-08T14:28:55Z")

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