# Error message

**URL:** <https://forums.plex.tv/t/error-message/363483>\
**Category:** General Discussions\
**Created:** [January 17, 2019, 7:00am UTC](https://forums.plex.tv/t/error-message/363483 "2019-01-17T07:00:26Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![nicktina](https://avatars.discourse-cdn.com/v4/letter/n/ac91a4/32.png) [@nicktina](https://forums.plex.tv/u/nicktina)\
**Post date:** [January 17, 2019, 7:00am UTC](https://forums.plex.tv/t/error-message/363483/1 "2019-01-17T07:00:27Z")

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There was an unexpected error loading this item

this has been my error message and i can not play my videos etc

can someone please help me

regards, Nick

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**Author:** ![NewPlaza](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/newplaza/32/128634_2.png) [@NewPlaza](https://forums.plex.tv/u/NewPlaza)\
**Post date:** [January 17, 2019, 8:26am UTC](https://forums.plex.tv/t/error-message/363483/2 "2019-01-17T08:26:32Z")

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Please provide the XML of the movie  
[https://support.plex.tv/articles/201998867-investigate-media-information-and-formats/](https://support.plex.tv/articles/201998867-investigate-media-information-and-formats/)

And your logs will help too.  
[https://support.plex.tv/articles/200250417-plex-media-server-log-file](https://support.plex.tv/articles/200250417-plex-media-server-log-file)

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 17, 2019, 8:26am UTC](https://forums.plex.tv/t/error-message/363483/3 "2019-04-17T08:26:39Z")

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