ERROR (model:205


It looks like no amount of refreshing or forcing results in downloaded subtitles. I looked at the logs and I'm seeing this:

2018-01-07 20:28:52,948 (7f55ae16e700) : ERROR (model:205) - Cannot read model from /volume1/Plex/Library/Application Support/Plex Media Server/Metadata/TV Shows/0/dd872be2dd02a1b21cf1da010e9d8e74490092a.bundle/Contents/com.plexapp.agents.subzero

I just looked at that folder, and the Plex user does have Full Control.

I'm not sure where to upload my logs, but they're here if needed.



You would need to post to the SubZero support thread at

Also see the pinned threads SUPPORT: Find my Plug-In here for support ********* READ ME FIRST ********* for a full list of support threads