# ERROR (networking:219) - Error opening URL 'https://thetvdb.com/banners/' for everyone or just me? **URL:** \ **Category:** General Discussions\ **Created:** [June 1, 2018, 9:38pm UTC](https://forums.plex.tv/t/error-networking-219-error-opening-url-https-thetvdb-com-banners-for-everyone-or-just-me/237473 "2018-06-01T21:38:24Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![PixelBurst](https://avatars.discourse-cdn.com/v4/letter/p/3da27b/32.png) [@PixelBurst](https://forums.plex.tv/u/PixelBurst)\ **Post date:** [June 1, 2018, 9:38pm UTC](https://forums.plex.tv/t/error-networking-219-error-opening-url-https-thetvdb-com-banners-for-everyone-or-just-me/237473/1 "2018-06-01T21:38:24Z")
Title. New images not being downloaded, other metadata seems fine. Wondering if it’s just me or anyone else experiencing this rn? I’ve done the plex dance and restarted my media server to no avail. EDIT: Please read the most recent answer by Kirua29! This actually fixes the issue rather than just changing things over to another system. ---
**Author:** ![Stupifier](https://avatars.discourse-cdn.com/v4/letter/s/9e8a1a/32.png) [@Stupifier](https://forums.plex.tv/u/Stupifier)\ **Post date:** [June 1, 2018, 11:01pm UTC](https://forums.plex.tv/t/error-networking-219-error-opening-url-https-thetvdb-com-banners-for-everyone-or-just-me/237473/2 "2018-06-01T23:01:41Z")
Yep. Also experiencing this. I believe tvdb api is currently DOWN ---
**Author:** ![cesar424](https://avatars.discourse-cdn.com/v4/letter/c/13edae/32.png) [@cesar424](https://forums.plex.tv/u/cesar424)\ **Post date:** [June 1, 2018, 11:02pm UTC](https://forums.plex.tv/t/error-networking-219-error-opening-url-https-thetvdb-com-banners-for-everyone-or-just-me/237473/3 "2018-06-01T23:02:35Z")
I’m having the same issue. ---
**Author:** ![Stupifier](https://avatars.discourse-cdn.com/v4/letter/s/9e8a1a/32.png) [@Stupifier](https://forums.plex.tv/u/Stupifier)\ **Post date:** [June 1, 2018, 11:08pm UTC](https://forums.plex.tv/t/error-networking-219-error-opening-url-https-thetvdb-com-banners-for-everyone-or-just-me/237473/4 "2018-06-01T23:08:53Z")
I’m now using The MovieDatabase as an agent for TV Shows…That agent handles TV shows as well as movies. TVDB seems to be down too often ---
**Author:** ![Skynet3\_NZ](https://avatars.discourse-cdn.com/v4/letter/s/b38774/32.png) [@Skynet3\_NZ](https://forums.plex.tv/u/Skynet3_NZ)\ **Post date:** [June 2, 2018, 1:18am UTC](https://forums.plex.tv/t/error-networking-219-error-opening-url-https-thetvdb-com-banners-for-everyone-or-just-me/237473/5 "2018-06-02T01:18:55Z")
I am seeing a number of these errors recently (only on TVDB Agents). Example --\> ERROR (networking:219) - Error opening URL ‘[https://tvdb2.plex.tv/series/295778/images?lang=en](https://tvdb2.plex.tv/series/295778/images?lang=en)’ This has been repeatedly like this for about 4 days now. ---
**Author:** ![Stupifier](https://avatars.discourse-cdn.com/v4/letter/s/9e8a1a/32.png) [@Stupifier](https://forums.plex.tv/u/Stupifier)\ **Post date:** [June 2, 2018, 2:12am UTC](https://forums.plex.tv/t/error-networking-219-error-opening-url-https-thetvdb-com-banners-for-everyone-or-just-me/237473/6 "2018-06-02T02:12:53Z")
> @Skynet3_NZ said: > I am seeing a number of these errors recently (only on TVDB Agents). Example → > ERROR (networking:219) - Error opening URL ‘[https://tvdb2.plex.tv/series/295778/images?lang=en](https://tvdb2.plex.tv/series/295778/images?lang=en)’ > > This has been repeatedly like this for about 4 days now. Yes…this is why I just shifted agents to The MovieDatabase…it handles TV shows too just fine. TVDB is unreliable these days. ---
**Author:** ![Skynet3\_NZ](https://avatars.discourse-cdn.com/v4/letter/s/b38774/32.png) [@Skynet3\_NZ](https://forums.plex.tv/u/Skynet3_NZ)\ **Post date:** [June 2, 2018, 2:18am UTC](https://forums.plex.tv/t/error-networking-219-error-opening-url-https-thetvdb-com-banners-for-everyone-or-just-me/237473/7 "2018-06-02T02:18:30Z")
Got it working. So, I did the following:- Tools Icon (Settings) | Server | Agents | Shows | TheTVDB Move the checked ‘The Movie Database’ agent above ‘TheTVDB’ agent For each show episode missing it’s metadata, click … | Refresh Metadata ---
**Author:** ![marshallhunter07](https://avatars.discourse-cdn.com/v4/letter/m/779978/32.png) [@marshallhunter07](https://forums.plex.tv/u/marshallhunter07)\ **Post date:** [June 2, 2018, 3:27am UTC](https://forums.plex.tv/t/error-networking-219-error-opening-url-https-thetvdb-com-banners-for-everyone-or-just-me/237473/8 "2018-06-02T03:27:18Z")
Skynet3\_NZ method did not work for me. I am still having the same problem ---
**Author:** ![Skynet3\_NZ](https://avatars.discourse-cdn.com/v4/letter/s/b38774/32.png) [@Skynet3\_NZ](https://forums.plex.tv/u/Skynet3_NZ)\ **Post date:** [June 2, 2018, 4:32am UTC](https://forums.plex.tv/t/error-networking-219-error-opening-url-https-thetvdb-com-banners-for-everyone-or-just-me/237473/9 "2018-06-02T04:32:03Z")
> @Skynet3_NZ said: > I am seeing a number of these errors recently (only on TVDB Agents). Example → > ERROR (networking:219) - Error opening URL [https://tvdb2.plex.tv/series/295778/images?lang=en](https://tvdb2.plex.tv/series/295778/images?lang=en) > > This has been repeatedly like this for about 4 days now. Follow-up I use Chrome browser. When I put the URL from the example above , I see this → `{"Error":"Not authorized"}` I also see the same error when going to this URL:- [https://api.thetvdb.com/updated/query](https://api.thetvdb.com/updated/query) I can see this has been an issue with the API over at TVDB: [https://forums.thetvdb.com/viewtopic.php?f=17&t=46729&start=20](https://forums.thetvdb.com/viewtopic.php?f=17&t=46729&start=20) ---
**Author:** ![PixelBurst](https://avatars.discourse-cdn.com/v4/letter/p/3da27b/32.png) [@PixelBurst](https://forums.plex.tv/u/PixelBurst)\ **Post date:** [June 2, 2018, 10:59am UTC](https://forums.plex.tv/t/error-networking-219-error-opening-url-https-thetvdb-com-banners-for-everyone-or-just-me/237473/10 "2018-06-02T10:59:00Z")
> @marshallhunter07 said: > Skynet3\_NZ method did not work for me. I am still having the same problem It works for me as well. Here’s what I had to do on a couple that had already been matched after doing the steps as described by Skynet3\_NZ. Select the … menu on the item that is missing data, fix match. Click search options, and drop the Agent down to The Movie Database, then hit search and pick the match. That should sort you out. ---
**Author:** ![jeroendendunnen](https://avatars.discourse-cdn.com/v4/letter/j/a9a28c/32.png) [@jeroendendunnen](https://forums.plex.tv/u/jeroendendunnen)\ **Post date:** [June 2, 2018, 6:44pm UTC](https://forums.plex.tv/t/error-networking-219-error-opening-url-https-thetvdb-com-banners-for-everyone-or-just-me/237473/11 "2018-06-02T18:44:00Z")
Aslo “Not authorised” same problem here! Can not get artwork from TVDB ☹ ---
**Author:** ![doludizgin](https://avatars.discourse-cdn.com/v4/letter/d/cc9497/32.png) [@doludizgin](https://forums.plex.tv/u/doludizgin)\ **Post date:** [June 2, 2018, 6:51pm UTC](https://forums.plex.tv/t/error-networking-219-error-opening-url-https-thetvdb-com-banners-for-everyone-or-just-me/237473/12 "2018-06-02T18:51:34Z")
Having the same problem. HTTP Error 403: Forbidden ---
**Author:** ![utilitybee](https://avatars.discourse-cdn.com/v4/letter/u/59ef9b/32.png) [@utilitybee](https://forums.plex.tv/u/utilitybee)\ **Post date:** [June 3, 2018, 12:50am UTC](https://forums.plex.tv/t/error-networking-219-error-opening-url-https-thetvdb-com-banners-for-everyone-or-just-me/237473/13 "2018-06-03T00:50:20Z")
Glad it is not just me. ---
**Author:** ![Daveid](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/daveid/32/134719_2.png) [@Daveid](https://forums.plex.tv/u/Daveid)\ **Post date:** [June 3, 2018, 5:57am UTC](https://forums.plex.tv/t/error-networking-219-error-opening-url-https-thetvdb-com-banners-for-everyone-or-just-me/237473/14 "2018-06-03T05:57:21Z")
Same problem, happens to all new shows I add. ---
**Author:** ![twistedvincent](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/twistedvincent/32/7560_2.png) [@twistedvincent](https://forums.plex.tv/u/twistedvincent)\ **Post date:** [June 3, 2018, 12:57pm UTC](https://forums.plex.tv/t/error-networking-219-error-opening-url-https-thetvdb-com-banners-for-everyone-or-just-me/237473/15 "2018-06-03T12:57:48Z")
Even when using The Movie Database I still get basically no results! ---
**Author:** ![MindTooth](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mindtooth/32/22093_2.png) [@MindTooth](https://forums.plex.tv/u/MindTooth)\ **Post date:** [June 3, 2018, 4:00pm UTC](https://forums.plex.tv/t/error-networking-219-error-opening-url-https-thetvdb-com-banners-for-everyone-or-just-me/237473/16 "2018-06-03T16:00:18Z")
Hope the TVDB staff is okay, and the API comes online when they are ready. I can only imagine how much strain it must be for someone when a service like TVDB goes down, as it’s used by thousands, even millions of people every day. ---
**Author:** ![anaander](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/anaander/32/22741_2.png) [@anaander](https://forums.plex.tv/u/anaander)\ **Post date:** [June 3, 2018, 9:14pm UTC](https://forums.plex.tv/t/error-networking-219-error-opening-url-https-thetvdb-com-banners-for-everyone-or-just-me/237473/17 "2018-06-03T21:14:35Z")
> @twistedvincent said: > Even when using The Movie Database I still get basically no results!!“”) You may want to redact that screenshot a little. ---
**Author:** ![Jackster1209](https://avatars.discourse-cdn.com/v4/letter/j/8edcca/32.png) [@Jackster1209](https://forums.plex.tv/u/Jackster1209)\ **Post date:** [June 4, 2018, 2:14am UTC](https://forums.plex.tv/t/error-networking-219-error-opening-url-https-thetvdb-com-banners-for-everyone-or-just-me/237473/18 "2018-06-04T02:14:41Z")
> @anaander said: > > > @twistedvincent said: > > Even when using The Movie Database I still get basically no results!!“”) > > You may want to redact that screenshot a little. At least it’s legal porno. 😃 ---
**Author:** ![Starslip](https://avatars.discourse-cdn.com/v4/letter/s/d26b3c/32.png) [@Starslip](https://forums.plex.tv/u/Starslip)\ **Post date:** [June 4, 2018, 4:59am UTC](https://forums.plex.tv/t/error-networking-219-error-opening-url-https-thetvdb-com-banners-for-everyone-or-just-me/237473/19 "2018-06-04T04:59:23Z")
> @twistedvincent said: > Even when using The Movie Database I still get basically no results! At a guess I’d say that once something has been matched by TVDB, when you try to refresh metadata (even if you’ve moved movieDB above TVDB in agents) it’s still trying to pull metadata from TVDB. If you go to Fix Match and choose MovieDB in there it should work, but that’s a major pain in the ass to do on each and every show. You may just want to wait til TVDB gets their ■■■■ together. Which, based on prior history, may be never. ---
**Author:** ![chairiefairie](https://avatars.discourse-cdn.com/v4/letter/c/d2c977/32.png) [@chairiefairie](https://forums.plex.tv/u/chairiefairie)\ **Post date:** [June 4, 2018, 4:12pm UTC](https://forums.plex.tv/t/error-networking-219-error-opening-url-https-thetvdb-com-banners-for-everyone-or-just-me/237473/20 "2018-06-04T16:12:49Z")
Unfortunately, the suggestions offered by Skynet3\_NZ and PlexBurst did not work for me. The images still did not load. Guess I’ll have to wait until the API is up and running again.\> @PixelBurst said: > > @marshallhunter07 said: > > Skynet3\_NZ method did not work for me. I am still having the same problem > > It works for me as well. > > Here’s what I had to do on a couple that had already been matched after doing the steps as described by Skynet3\_NZ. > > Select the … menu on the item that is missing data, fix match. Click search options, and drop the Agent down to The Movie Database, then hit search and pick the match. > > That should sort you out. Thanks for the suggestion. Unfortunately, this only worked for some of the TV shows for me. I hope the TVdb API gets sorted out. [Next page](https://forums.plex.tv/t/error-networking-219-error-opening-url-https-thetvdb-com-banners-for-everyone-or-just-me/237473.md?page=2)