# ERROR : No plex library sections available

**URL:** <https://forums.plex.tv/t/error-no-plex-library-sections-available/346960>\
**Category:** Apps & Creations\
**Created:** [December 14, 2018, 9:29am UTC](https://forums.plex.tv/t/error-no-plex-library-sections-available/346960 "2018-12-14T09:29:30Z")\
**Posts on this page:** 10\
**Page:** 1

<div class="post-metadata">

**Author:** ![rossvanwyk\_gmail\_com](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rossvanwyk_gmail_com/32/108541_2.png) [@rossvanwyk\_gmail\_com](https://forums.plex.tv/u/rossvanwyk_gmail_com)\
**Post date:** [December 14, 2018, 9:29am UTC](https://forums.plex.tv/t/error-no-plex-library-sections-available/346960/1 "2018-12-14T09:29:30Z")

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Hi all

I am having the error of no library sections available.  
I have got both my host PC IP and my ATV IP in the network settings of Plex, which is what fixed this issue last time. Everything is as it should be from what I can see. If I come back to my PC after trying to access trailers (Plex) on my ATV, I see these errors in my cmd prompt :

Dec 14,2018 11:24:25 DNSServer: DNS request received!  
Dec 14,2018 11:24:25 DNSServer: Source: (‘192.168.0.88’, 50595)  
Dec 14,2018 11:24:25 DNSServer: Domain: [trailers.apple.com](http://trailers.apple.com)  
Dec 14,2018 11:24:25 DNSServer: \*\*\*intercept request  
Dec 14,2018 11:24:25 DNSServer: -\> DNS response: 192.168.0.26  
Dec 14,2018 11:24:25 DNSServer: DNS request received!  
Dec 14,2018 11:24:25 DNSServer: Source: (‘192.168.0.88’, 57657)  
Dec 14,2018 11:24:25 DNSServer: Domain: [trailers.apple.com](http://trailers.apple.com)  
Dec 14,2018 11:24:25 DNSServer: \*\*\*intercept request  
Dec 14,2018 11:24:25 DNSServer: -\> DNS response: 192.168.0.26  
Dec 14,2018 11:24:25 WebServer: serving /js/application.js  
Dec 14,2018 11:24:25 WebServer: serving .xml: /  
Dec 14,2018 11:24:25 PlexAPI: \*\*\*  
Dec 14,2018 11:24:25 PlexAPI: PlexGDM - looking up Plex Media Server  
Dec 14,2018 11:24:25 PlexAPI: \*\*\*  
Dec 14,2018 11:24:26 PlexAPI: GDM: Servers discovered: 1  
Dec 14,2018 11:24:26 PlexAPI: Servers (local, [plex.tv](http://plex.tv), MyPlex): 2  
Dec 14,2018 11:24:26 WebServer: serving .xml: /PlexConnect.xml  
Dec 14,2018 11:24:26 WebServer: serving /js/utils.js  
Dec 14,2018 11:24:26 WebServer: serving /js/handlePlexConnectNavbar.js  
Dec 14,2018 11:24:26 WebServer: serving .xml: /library/sections  
Dec 14,2018 11:24:26 PlexAPI: No Response from Plex Media Server  
Dec 14,2018 11:24:26 PlexAPI: We failed to reach a server. Reason: Unauthorized  
Dec 14,2018 11:24:26 PlexAPI: Traceback:  
Traceback (most recent call last):  
File “C:\PlexConnect\PlexAPI.py”, line 432, in getXMLFromPMS  
response = urllib2.urlopen(request, timeout=20)  
File “C:\Python27\lib\urllib2.py”, line 154, in urlopen  
return opener.open(url, data, timeout)  
File “C:\Python27\lib\urllib2.py”, line 435, in open  
response = meth(req, response)  
File “C:\Python27\lib\urllib2.py”, line 548, in http\_response  
‘http’, request, response, code, msg, hdrs)  
File “C:\Python27\lib\urllib2.py”, line 473, in error  
return self.\_call\_chain(\*args)  
File “C:\Python27\lib\urllib2.py”, line 407, in \_call\_chain  
result = func(\*args)  
File “C:\Python27\lib\urllib2.py”, line 556, in http\_error\_default  
raise HTTPError(req.get\_full\_url(), code, msg, hdrs, fp)  
HTTPError: HTTP Error 401: Unauthorized

Dec 14,2018 11:24:27 WebServer: serving /js/utils.js  
Dec 14,2018 11:24:27 WebServer: serving /js/sectionHoldSelect.js  
Dec 14,2018 11:27:32 DNSServer: DNS request received!  
Dec 14,2018 11:27:32 DNSServer: Source: (‘192.168.0.88’, 59903)  
Dec 14,2018 11:27:32 DNSServer: Domain: [mesu.apple.com](http://mesu.apple.com)  
Dec 14,2018 11:27:32 DNSServer: \*\*\*restrain request  
Dec 14,2018 11:27:32 DNSServer: -\> DNS response: 192.168.0.26  
Dec 14,2018 11:27:32 DNSServer: DNS request received!  
Dec 14,2018 11:27:32 DNSServer: Source: (‘192.168.0.88’, 49831)  
Dec 14,2018 11:27:32 DNSServer: Domain: [mesu.apple.com](http://mesu.apple.com)  
Dec 14,2018 11:27:32 DNSServer: \*\*\*restrain request  
Dec 14,2018 11:27:32 DNSServer: -\> DNS response: 192.168.0.26

I am unable to make sense of this, please could someone tell me what I am doing wrong?

Thanks so much.

Ross

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<div class="post-metadata">

**Author:** ![mschlotz](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mschlotz/32/6923_2.png) [@mschlotz](https://forums.plex.tv/u/mschlotz)\
**Post date:** [December 14, 2018, 12:20pm UTC](https://forums.plex.tv/t/error-no-plex-library-sections-available/346960/2 "2018-12-14T12:20:48Z")

</div>

What does your settings.cfg look like? Are you signed into plex in the atv?

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<div class="post-metadata">

**Author:** ![rossvanwyk\_gmail\_com](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rossvanwyk_gmail_com/32/108541_2.png) [@rossvanwyk\_gmail\_com](https://forums.plex.tv/u/rossvanwyk_gmail_com)\
**Post date:** [December 14, 2018, 8:41pm UTC](https://forums.plex.tv/t/error-no-plex-library-sections-available/346960/3 "2018-12-14T20:41:27Z")

</div>

Thanks for the response.

My .cfg :

[PlexConnect]  
enable\_plexgdm = True  
ip\_pms = 192.168.178.10  
port\_pms = 32400  
enable\_dnsserver = True  
port\_dnsserver = 53  
ip\_dnsmaster = 8.8.8.8  
prevent\_atv\_update = True  
intercept\_atv\_icon = True  
icon = movie-trailers  
enable\_plexconnect\_autodetect = True  
ip\_plexconnect = 0.0.0.0  
hosttointercept = [trailers.apple.com](http://trailers.apple.com)  
port\_webserver = 80  
enable\_webserver\_ssl = True  
port\_ssl = 443  
certfile = ./assets/certificates/trailers.pem  
allow\_gzip\_atv = False  
allow\_gzip\_pmslocal = False  
allow\_gzip\_pmsremote = True  
loglevel = Normal  
logpath = .

I don’t think I am signed into Plex on my ATV, I’ve never had to in the past and when I’ve tried to it just fails, but Plex has always worked on my ATV regardless.

Is that something I would need to do?

Thanks

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<div class="post-metadata">

**Author:** ![moody\_blue](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/moody_blue/32/7835_2.png) [@moody\_blue](https://forums.plex.tv/u/moody_blue)\
**Post date:** [December 14, 2018, 10:51pm UTC](https://forums.plex.tv/t/error-no-plex-library-sections-available/346960/4 "2018-12-14T22:51:14Z")

</div>

The `List of IP addresses and networks that are allowed without auth` parameter (in PMS Network settings) is a bit tricky because it does not allow any blanks, and it produces no errors when not properly filled. Can you pls check it ? Otherwise I need the following files `Plex Media Server.log` and `PlexConnect.log`

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<div class="post-metadata">

**Author:** ![rossvanwyk\_gmail\_com](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rossvanwyk_gmail_com/32/108541_2.png) [@rossvanwyk\_gmail\_com](https://forums.plex.tv/u/rossvanwyk_gmail_com)\
**Post date:** [December 15, 2018, 6:48am UTC](https://forums.plex.tv/t/error-no-plex-library-sections-available/346960/5 "2018-12-15T06:48:19Z")

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Hi Moody

Thanks for your efforts so far.

The list of IP addresses I am sure is correct, no spaces or blanks etc, separated by a comma and it has always worked and hasn’t been changed.

PlexConnect.log is as follows :

Dec 14,2018 11:22:59 PlexConnect: Started  
Dec 14,2018 11:22:59 PlexConnect: Version: 0.6-250218  
Dec 14,2018 11:22:59 PlexConnect: Python: 2.7.14 (v2.7.14:84471935ed, Sep 16 2017, 20:19:30) [MSC v.1500 32 bit (Intel)]  
Dec 14,2018 11:22:59 PlexConnect: Host OS: win32  
Dec 14,2018 11:22:59 PlexConnect: PILBackgrounds: Is PIL installed? False  
Dec 14,2018 11:22:59 PlexConnect: IP\_self: 192.168.0.26  
Dec 14,2018 11:23:00 DNSServer: Started  
Dec 14,2018 11:23:00 DNSServer: Intercept Atv Icon: Enabled  
Dec 14,2018 11:23:00 DNSServer: Prevent Atv Update: Enabled  
Dec 14,2018 11:23:00 DNSServer: \*\*\*  
Dec 14,2018 11:23:00 DNSServer: DNSServer: Serving DNS on 192.168.0.26 port 53.  
Dec 14,2018 11:23:00 DNSServer: \*\*\*  
Dec 14,2018 11:23:00 WebServer: Started  
Dec 14,2018 11:23:00 WebServer: Started  
Dec 14,2018 11:23:09 WebServer: \*\*\*  
Dec 14,2018 11:23:09 WebServer: WebServer: Serving HTTP on 192.168.0.26 port 80.  
Dec 14,2018 11:23:09 WebServer: \*\*\*  
Dec 14,2018 11:23:09 WebServer: \*\*\*  
Dec 14,2018 11:23:09 WebServer: WebServer: Serving HTTPS on 192.168.0.26 port 443.  
Dec 14,2018 11:23:09 WebServer: \*\*\*  
Dec 14,2018 11:24:25 PlexAPI: \*\*\*  
Dec 14,2018 11:24:25 PlexAPI: PlexGDM - looking up Plex Media Server  
Dec 14,2018 11:24:25 PlexAPI: \*\*\*  
Dec 14,2018 11:24:26 PlexAPI: GDM: Servers discovered: 1  
Dec 14,2018 11:24:26 PlexAPI: Servers (local, [plex.tv](http://plex.tv), MyPlex): 2  
Dec 14,2018 11:24:26 PlexAPI: No Response from Plex Media Server  
Dec 14,2018 11:24:26 PlexAPI: We failed to reach a server. Reason: Unauthorized  
Dec 14,2018 11:24:26 PlexAPI: Traceback:  
Traceback (most recent call last):  
File “C:\PlexConnect\PlexAPI.py”, line 432, in getXMLFromPMS  
response = urllib2.urlopen(request, timeout=20)  
File “C:\Python27\lib\urllib2.py”, line 154, in urlopen  
return opener.open(url, data, timeout)  
File “C:\Python27\lib\urllib2.py”, line 435, in open  
response = meth(req, response)  
File “C:\Python27\lib\urllib2.py”, line 548, in http\_response  
‘http’, request, response, code, msg, hdrs)  
File “C:\Python27\lib\urllib2.py”, line 473, in error  
return self.\_call\_chain(\*args)  
File “C:\Python27\lib\urllib2.py”, line 407, in \_call\_chain  
result = func(\*args)  
File “C:\Python27\lib\urllib2.py”, line 556, in http\_error\_default  
raise HTTPError(req.get\_full\_url(), code, msg, hdrs, fp)  
HTTPError: HTTP Error 401: Unauthorized

Dec 14,2018 19:32:33 PlexAPI: \*\*\*  
Dec 14,2018 19:32:33 PlexAPI: PlexGDM - looking up Plex Media Server  
Dec 14,2018 19:32:33 PlexAPI: \*\*\*  
Dec 14,2018 19:32:34 PlexAPI: GDM: Servers discovered: 1  
Dec 14,2018 19:32:34 PlexAPI: Servers (local, [plex.tv](http://plex.tv), MyPlex): 2  
Dec 14,2018 19:32:34 PlexAPI: No Response from Plex Media Server  
Dec 14,2018 19:32:34 PlexAPI: We failed to reach a server. Reason: Unauthorized  
Dec 14,2018 19:32:34 PlexAPI: Traceback:  
Traceback (most recent call last):  
File “C:\PlexConnect\PlexAPI.py”, line 432, in getXMLFromPMS  
response = urllib2.urlopen(request, timeout=20)  
File “C:\Python27\lib\urllib2.py”, line 154, in urlopen  
return opener.open(url, data, timeout)  
File “C:\Python27\lib\urllib2.py”, line 435, in open  
response = meth(req, response)  
File “C:\Python27\lib\urllib2.py”, line 548, in http\_response  
‘http’, request, response, code, msg, hdrs)  
File “C:\Python27\lib\urllib2.py”, line 473, in error  
return self.\_call\_chain(\*args)  
File “C:\Python27\lib\urllib2.py”, line 407, in \_call\_chain  
result = func(\*args)  
File “C:\Python27\lib\urllib2.py”, line 556, in http\_error\_default  
raise HTTPError(req.get\_full\_url(), code, msg, hdrs, fp)  
HTTPError: HTTP Error 401: Unauthorized

I don’t see any PlexMediaServer.log file in my plex media server folder, where would I find it?

Thanks

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<div class="post-metadata">

**Author:** ![moody\_blue](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/moody_blue/32/7835_2.png) [@moody\_blue](https://forums.plex.tv/u/moody_blue)\
**Post date:** [December 15, 2018, 9:01am UTC](https://forums.plex.tv/t/error-no-plex-library-sections-available/346960/6 "2018-12-15T09:01:06Z")

</div>

[https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/)

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<div class="post-metadata">

**Author:** ![moody\_blue](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/moody_blue/32/7835_2.png) [@moody\_blue](https://forums.plex.tv/u/moody_blue)\
**Post date:** [December 15, 2018, 10:50pm UTC](https://forums.plex.tv/t/error-no-plex-library-sections-available/346960/7 "2018-12-15T22:50:09Z")

</div>

Also I would prefer that you use the latest PlexConnect version `0.7-dev-151218`

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<div class="post-metadata">

**Author:** ![rossvanwyk\_gmail\_com](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rossvanwyk_gmail_com/32/108541_2.png) [@rossvanwyk\_gmail\_com](https://forums.plex.tv/u/rossvanwyk_gmail_com)\
**Post date:** [December 16, 2018, 7:11am UTC](https://forums.plex.tv/t/error-no-plex-library-sections-available/346960/8 "2018-12-16T07:11:29Z")

</div>

Hi Moody

I am trying to find links to download the PlexConnect version that you suggested but I’m not having any luck. Please could you assist?

Once I have that, i will try again and if it isn’t working, I will paste the Plexmediaserver.log file for you to have a look.

Thanks so much.

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<div class="post-metadata">

**Author:** ![moody\_blue](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/moody_blue/32/7835_2.png) [@moody\_blue](https://forums.plex.tv/u/moody_blue)\
**Post date:** [December 16, 2018, 9:32am UTC](https://forums.plex.tv/t/error-no-plex-library-sections-available/346960/9 "2018-12-16T09:32:44Z")

</div>

[https://github.com/iBaa/PlexConnect/archive/master.zip](https://github.com/iBaa/PlexConnect/archive/master.zip)

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [March 16, 2019, 9:43am UTC](https://forums.plex.tv/t/error-no-plex-library-sections-available/346960/10 "2019-03-16T09:43:14Z")

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