# Error remote access

**URL:** <https://forums.plex.tv/t/error-remote-access/933270>\
**Category:** Remote Access\
**Tags:** server-synology\
**Created:** [November 6, 2025, 8:32pm UTC](https://forums.plex.tv/t/error-remote-access/933270 "2025-11-06T20:32:47Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![hackcar\_007](https://avatars.discourse-cdn.com/v4/letter/h/5f8ce5/32.png) [@hackcar\_007](https://forums.plex.tv/u/hackcar_007)\
**Post date:** [November 6, 2025, 8:32pm UTC](https://forums.plex.tv/t/error-remote-access/933270/1 "2025-11-06T20:32:47Z")

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Everything was fine until yesterday. Out of nowhere, I can’t access my server on either the phone app or the PC. I can only access it on the local server. I saw that enabling streaming works, but the movies look terrible. Help!

 ![Captura de pantalla 2025-11-05 175226](https://global.discourse-cdn.com/plex/original/4X/f/c/1/fc14954f0a60800b0f900d49e96eab5c3ee79294.png)

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [November 6, 2025, 8:44pm UTC](https://forums.plex.tv/t/error-remote-access/933270/2 "2025-11-06T20:44:00Z")

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Did you already have a look at the related troubleshooting support article?

[https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)

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There’s also a guide with some more details on how to troubleshoot remote access issues:

> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [February 4, 2026, 8:44pm UTC](https://forums.plex.tv/t/error-remote-access/933270/3 "2026-02-04T20:44:59Z")

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