Same issue here - feels bad having wiped my entire library before discovering this thread. I feel even worse for any new Shield owners who are trying Plex for the first time. This needs to be fixed ASAP.
I was able to get everything to work after I tried to refresh metadata and nothing was working after 2 factory resets on the shield I got it to work. When you set up the server on the shield have it create the folders on the shield itself regardless of if you are going to use them. Then once you set up your server through the web interface add the correct folder to whatever section (TV Shows, Movies) and don’t rename the section.
It shouldn’t be this difficult to setup on the shield seeing as how it is super easy on pc.
Did you actually try it? I would be surprised if yes, or more precisely I would be surprised if you recommend it. Totally beta and not worth a look in my opinion. Might be different if you run a real server with the standard emby build.
This is on my list of things to look at today. 1.13.5 is coming in the nearish future, and we’re planning to have a fix in that release.
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Yes, i tried it. It is beta but works and runs so much better than Plex on the shield. I spent hours trying to get Plex to work and get it to scrape my media… and the server bogs down the shied. Emby was up and running in a fraction of the time without any of the lag… lots more plugins and customization with Emby as well. Only downside is having to pay to use the app, but it’s only $5.
Hey Tim,
Thanks alot for the update - yet I do believe it would suit you guys to have a pinned post about it for now, and not a random comment in the middle of one out of several threads. It’s easily missed. Just a thought.
And on that note, maybe you guys should have a dedicated subforum for bugreports, that you guys actively reads and replies to. Why you’d might ask - because there are no better testers on the planet, than your customers 
Could you define nearish?
The truth is, it’s not that practical for them to actively reply to bug reports, if you check the forums there are a lot of bug reports that are just people having problems with their setups.
Better have them dedicate to fix the issues, and doing status updates.
They could benefit from better beta testing though.
A procedure like setting up from scratch on selected devices, with pre-selected media, with a series of steps for converting, playing, transcoding, etc, which can be automated, and then after verifying everything is ok launch the update.
If he’s going to look at the issue and fix it before that update, there’s no way he can give you an ETA, but I guess he meant “as soon as possible”.
I thought i was the only one…
Had to factory reset my NVidia Shield TV only to find that the scan within Movies/TV weren’t working. Bummer. Hope there’s a fix soon
I disagree for several reasons:
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Getting as big as Plex is becoming, having a real support community that rely on other than other users is key if you want stable product with a happy customerbase.
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The devs should do nothing other than code fixes/developing new features with the input from the users - that should ideally come from a community manager(s) whose only job is to have a finger on the pulse, regarding both new ideas/features and problems with new releases.
It should be no different from calling your ISP when you have a problem with your internet. Would you expect that it’s a backend developer taking your call and fixing your problem?
No of course not, it’s a first line supporter, and it should be exactly the same in this case.
You could make it a part of your Plex Pass subscription: “Get access to support from our own support staff on our forums” - and let the free user plebs out to dry 
I don’t think they reached the state to be able to invest that much in support. I think they are still focusing their budget on development, trying to increase and expand their market. Just look on the new features they are working on, like Plex VR, Live TV, etc.
When they get more 3rd party contracts then they will be able to stabilize and focus on things like support.
I’m just speculating and giving my opinion here, I can be far from the truth.
Did you also try to play files? Mine try to transcode 90% of the time and fail miserably because of the lack of hardware transcode support.
Thanks for this message. I really hope the fix will come fast… really fast ! This is a major bug 
Same issue.
The player had an update today, but that is hardly helpful.
Please fix this issue, it is a “show stopper”.
I spent my entire weekend trying figure this out and on my 3rd factory reset and review of logs with only 1 internal file to scan noticed the error and found the post. Big thanks to users posting the work around to change the scanner! Now I can add my external drive and let it rescan 5K movies. There really needs to be a better form of communicating MAJOR defects to the user community and a release date for a fix. I’ll be looking at other options.
Has a DEV been in here? I thought I was going nuts spending hours on something I couldn’t fix…turns out I’m not alone and everyone is in the same boat. This really needs to be addressed.
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It has been addressed 
here you can see the CTO replying. And we have a dev that responded to this thread aswell. Hopefully soon we’ll have a fix.
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A months Plexpass wouldnt go amiss for the hours spent trying to fix and rebuilding my entire server wouldnt go amiss…
I can’t scan for new stuff in my library either. Plex Server running on Shield.
Guys this is a serious bug to the point where it significantly affects the usability of the server. With such impact I believe a hotfix is warranted sooner than soonish.
