# Error when downloading optimized versions

**URL:** <https://forums.plex.tv/t/error-when-downloading-optimized-versions/808949>\
**Category:** Plex Players\
**Tags:** server-synology, android-mobile-legacy, downloads\
**Created:** [September 1, 2022, 6:30pm UTC](https://forums.plex.tv/t/error-when-downloading-optimized-versions/808949 "2022-09-01T18:30:29Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![tmnorthr](https://avatars.discourse-cdn.com/v4/letter/t/e9bcb4/32.png) [@tmnorthr](https://forums.plex.tv/u/tmnorthr)\
**Post date:** [September 1, 2022, 6:30pm UTC](https://forums.plex.tv/t/error-when-downloading-optimized-versions/808949/1 "2022-09-01T18:30:29Z")

</div>

Server Version#: 1.28.2.6151 (Synology)  
Player Version#: 9.7.0.35811 (e3f8b122)

Wondering if anyone else has had the problem (and found a fix for) the fact that there is an immediate error when downloading optimized versions of files from the server to an android client? It says “There was an error when downloading this file.” for that file in the downloads tab.

I tried to start making optimized versions because downloads would take a long time and the downloaded files would often give an error (specifically “an error occured while attempting to play this video”). It’s frustrating that the downloads feature isn’t working well.

---

<div class="post-metadata">

**Author:** ![glynmercieca](https://avatars.discourse-cdn.com/v4/letter/g/a88e57/32.png) [@glynmercieca](https://forums.plex.tv/u/glynmercieca)\
**Post date:** [October 9, 2022, 9:07am UTC](https://forums.plex.tv/t/error-when-downloading-optimized-versions/808949/2 "2022-10-09T09:07:07Z")

</div>

Hi, I just came across this issue as well. Trying to download a show or just an episode from a pre optimized show on the server and download fails immediatly. But removing the optimized version from the server, or just choosing another show that was never optimized and the download starts and finishes correctly.

server version 1.29.0.6244 (windows)  
player version 9.9.0.35519 (0c60b84b)

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 7, 2023, 9:07am UTC](https://forums.plex.tv/t/error-when-downloading-optimized-versions/808949/3 "2023-01-07T09:07:29Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.