# Error when trying to detect intros

**URL:** <https://forums.plex.tv/t/error-when-trying-to-detect-intros/769741>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [January 10, 2022, 5:10am UTC](https://forums.plex.tv/t/error-when-trying-to-detect-intros/769741 "2022-01-10T05:10:09Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ffhhkk](https://avatars.discourse-cdn.com/v4/letter/f/51bf81/32.png) [@ffhhkk](https://forums.plex.tv/u/ffhhkk)\
**Post date:** [January 10, 2022, 5:10am UTC](https://forums.plex.tv/t/error-when-trying-to-detect-intros/769741/1 "2022-01-10T05:10:09Z")

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Level  
Error

Thread  
0x7f675510bb38

Message  
[Transcoder] Error while decoding stream #0:1: I/O error

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Anyone know what this is? I get this a lot!

Server Version#:1.25.2.5319

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<div class="post-metadata">

**Author:** ![ffhhkk](https://avatars.discourse-cdn.com/v4/letter/f/51bf81/32.png) [@ffhhkk](https://forums.plex.tv/u/ffhhkk)\
**Post date:** [January 10, 2022, 5:14am UTC](https://forums.plex.tv/t/error-when-trying-to-detect-intros/769741/2 "2022-01-10T05:14:14Z")

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i have also started getting this error recently:

Message  
[Transcoder] [eac3\_eae @ 0x7f3ec120c940] EAE timeout! EAE not running, or wrong folder? Could not read ‘/var/packages/PlexMediaServer/shares/PlexMediaServer/AppData/tmp/pms-49ef58ce-01e7-4baf-a9c8-bafdef4794d4/EasyAudioEncoder/Convert to WAV (to 8ch or less)/98018eb8-ae08-4887-89a2-f1387f2759bf\_2803-0-2039.wav’

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 10, 2022, 5:14am UTC](https://forums.plex.tv/t/error-when-trying-to-detect-intros/769741/3 "2022-04-10T05:14:27Z")

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