# exclamation point over user image in server settings
**URL:** https://forums.plex.tv/t/exclamation-point-over-user-image-in-server-settings/228125
**Category:** General Discussions
**Created:** [March 7, 2018, 12:19pm UTC](https://forums.plex.tv/t/exclamation-point-over-user-image-in-server-settings/228125 "2018-03-07T12:19:54Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@cyberbrix](https://forums.plex.tv/u/cyberbrix)
#### Post date: [March 7, 2018, 12:19pm UTC](https://forums.plex.tv/t/exclamation-point-over-user-image-in-server-settings/228125/1 "2018-03-07T12:19:54Z")
I’m not quite sure why, but there’s an exclamation point over a user shadow image on my server admin page. My plex is up to date with the most recent beta, remotely accessible, etc.
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### Author:  [@sa2000](https://forums.plex.tv/u/sa2000)
#### Post date: [March 7, 2018, 12:46pm UTC](https://forums.plex.tv/t/exclamation-point-over-user-image-in-server-settings/228125/2 "2018-03-07T12:46:36Z")
try sign out and sign in again - on the server settings general page
Sign Out and then reclaim
if an error is returned, get the logs and upload the zip here (assuming debug logging enabled)
See
[https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/)
[https://support.plex.tv/articles/200250417-plex-media-server-log-files/](https://support.plex.tv/articles/200250417-plex-media-server-log-files/)
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### Author:  [@cyberbrix](https://forums.plex.tv/u/cyberbrix)
#### Post date: [March 7, 2018, 1:12pm UTC](https://forums.plex.tv/t/exclamation-point-over-user-image-in-server-settings/228125/3 "2018-03-07T13:12:51Z")
Interestingly, i went to the dropdown menu, and it said sign in. even though I was signed in. Once I did, everything seemed to be working.
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### Author:  [@cyberbrix](https://forums.plex.tv/u/cyberbrix)
#### Post date: [March 12, 2018, 5:18pm UTC](https://forums.plex.tv/t/exclamation-point-over-user-image-in-server-settings/228125/4 "2018-03-12T17:18:11Z")
Ok. It keeps happening. I don’t know if it is related to Firefox or what. I’ve relcaimed this server a few times now.
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### Author:  [@sa2000](https://forums.plex.tv/u/sa2000)
#### Post date: [March 12, 2018, 7:07pm UTC](https://forums.plex.tv/t/exclamation-point-over-user-image-in-server-settings/228125/5 "2018-03-12T19:07:57Z")
See my last sentence and the 2 links in my last reply [http://forums.plex.tv/discussion/comment/1629464/#Comment\_1629464](http://forums.plex.tv/discussion/comment/1629464/#Comment_1629464)
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### Author:  [@cyberbrix](https://forums.plex.tv/u/cyberbrix)
#### Post date: [March 12, 2018, 7:14pm UTC](https://forums.plex.tv/t/exclamation-point-over-user-image-in-server-settings/228125/6 "2018-03-12T19:14:57Z")
My bad, will do
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### Author:  [@cyberbrix](https://forums.plex.tv/u/cyberbrix)
#### Post date: [March 14, 2018, 6:55pm UTC](https://forums.plex.tv/t/exclamation-point-over-user-image-in-server-settings/228125/7 "2018-03-14T18:55:10Z")
I’ve finally been able to get the logs. I think the issue is related to the Plex certificates and Firefox. I’ve had zero issue with IE or even mobile.
I try to sign out and sign, and it just hangs. Once I remove HTTPS and just HTTP, then the process starts. If I close the tab and re-open, I’m back to the exclamation point.
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### Author:  [@grossner](https://forums.plex.tv/u/grossner)
#### Post date: [April 25, 2018, 3:03pm UTC](https://forums.plex.tv/t/exclamation-point-over-user-image-in-server-settings/228125/8 "2018-04-25T15:03:53Z")
Did you ever resolve this? I have a similar issue, which I think is related to HTTPS.
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### Author:  [@cyberbrix](https://forums.plex.tv/u/cyberbrix)
#### Post date: [April 25, 2018, 3:14pm UTC](https://forums.plex.tv/t/exclamation-point-over-user-image-in-server-settings/228125/9 "2018-04-25T15:14:44Z")
Nope. Every time I log in with Firefox, without fail.
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### Author:  [@sa2000](https://forums.plex.tv/u/sa2000)
#### Post date: [April 26, 2018, 11:14am UTC](https://forums.plex.tv/t/exclamation-point-over-user-image-in-server-settings/228125/10 "2018-04-26T11:14:36Z")
Suggest getting Web app log as well as server log and screenshot
There was nothing out of the ordinary in the server logs provided by @cyberbrix
Web logging is enabled as follows
Settings / Web / General / Show Advanced / Debug / set logging to verbose and save changes
Suggest also enable firefox dev console logging (you can do this in a separate test if easier)
Firefox Menu -\> Web Developer -\> Network
(tick `Persist Logs`)
Server Logging
Settings / Server / General / Show Advanced / Enable Debug Logging and save changes
Ensure running current version of server software 1.12.3.4973
Restart the server
Sign server out (settings / server / general)
Double check web logging is still set to verbose
Settings / Web / General / Show Advanced / Debug / set logging to verbose and save changes
claim the server
when you get the exclamation mark, take a screenshot with time showing
get web app log
Settings / Web / General / Show Advanced / Debug / view logs / select all and copy to text file and save
and get Firefox web developer logs (click within the network area and right click and select `Save All As Har`
get server log
Settings / server / help / download logs
As web log and firefox log may include tokens you can send to me by private message
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### Author:  [@grossner](https://forums.plex.tv/u/grossner)
#### Post date: [April 26, 2018, 1:48pm UTC](https://forums.plex.tv/t/exclamation-point-over-user-image-in-server-settings/228125/11 "2018-04-26T13:48:08Z")
I get the exclamation point on the user image with Chrome as well Plex Media Player. Right now it won’t even show the server in either of those, but that seems to be intermittent. When the local server is not shown, my Plex Cloud sever is still there, but I have an exclamation point by my user name.
I am getting certificate errors in Chrome when I log in to my account on [plex.tv](http://plex.tv) also.
Firefox and Edge seem to be working fine, though.
Should I start a new thread and send my logs? I don’t mean to hijack this one, I just thought it might be a similar problem.
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### Author:  [@sa2000](https://forums.plex.tv/u/sa2000)
#### Post date: [April 26, 2018, 2:16pm UTC](https://forums.plex.tv/t/exclamation-point-over-user-image-in-server-settings/228125/12 "2018-04-26T14:16:10Z")
> I get the exclamation point on the user image with Chrome as well Plex Media Player. Right now it won’t even show the server in either of those, but that seems to be intermittent. When the local server is not shown, my Plex Cloud sever is still there, but I have an exclamation point by my user name.
>
> I am getting certificate errors in Chrome when I log in to my account on plex.tv also.
>
> Firefox and Edge seem to be working fine, though.
>
> Should I start a new thread and send my logs? I don’t mean to hijack this one, I just thought it might be a similar problem.
is this the user account for the server (icon within server / settings / general page?)
certificate mismatches could arise if there is old cached data for the app/browser and server certificate updated eg server signed out and signed in
Also could arise if there were some changes to backend systems in Amazon Cloud and DNS updates did not get picked up by the router or ISP
Other possibility would be some security software that would be man-in-the-middle and changes certificates to ones of its own
you can continue here - unless this is a Plex Cloud server specific issue
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### Author:  [@grossner](https://forums.plex.tv/u/grossner)
#### Post date: [April 26, 2018, 3:05pm UTC](https://forums.plex.tv/t/exclamation-point-over-user-image-in-server-settings/228125/13 "2018-04-26T15:05:24Z")
Thanks for the reply. Yes, it is the user icon in server / settings / general. I was getting the exclamation point on my local server as well as the cloud server. Now the local server is not accessible with Chrome or Plex Media Player but I still get the exclamation point there for Plex Cloud.
I can access the local server and there is no exclamation point when I use Edge or Firefox. Is PMP using Chrome (the default browser) somehow?
I though it might have been the Chrome extension “HTTPS everywhere” but I have removed it and the problem persists.
These issues began when I updated the server to the latest version, so perhaps your idea on certificate mismatches with old cached data is correct. I cleared the cache, but now when I try to access the local server in Chrome I get “Plex is not reachable. Make sure your server has an internet connection and any firewalls or other programs are set to allow access.”
When I try to sign into my account on [www.plex.tv](http://www.plex.tv) in Chrome, I get “There was a problem signing into Plex”
I’m using the computer that is running the server. Edge and Firefox are fine (as is Plex for Home Theater), as are other devices on the network. But Chrome and Plex Media Player cannot connect.
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### Author:  [@sa2000](https://forums.plex.tv/u/sa2000)
#### Post date: [April 26, 2018, 3:45pm UTC](https://forums.plex.tv/t/exclamation-point-over-user-image-in-server-settings/228125/14 "2018-04-26T15:45:58Z")
> @grossner said:
> When I try to sign into my account on www.plex.tv in Chrome, I get “There was a problem signing into Plex”
It is working for me on Google chrome.
Could you get dev console log of all requests from chrome ? and send me together with screenshot and account being used - send by Private Message
Google Chrome Menu → More Tools → Developer Tools
Tick `Preserve log`
click on `Network`
Then try to sign in to `https://www.plex.tv`
When you get the error save the chrome log
click on network logging area, right click and select `Save as HAR with Content`
zip the har file and send me by private message
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### Author:  [@grossner](https://forums.plex.tv/u/grossner)
#### Post date: [April 26, 2018, 4:29pm UTC](https://forums.plex.tv/t/exclamation-point-over-user-image-in-server-settings/228125/15 "2018-04-26T16:29:24Z")
Thank you. I have sent a PM with my dev console log.
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### Author:  [@sa2000](https://forums.plex.tv/u/sa2000)
#### Post date: [April 26, 2018, 5:45pm UTC](https://forums.plex.tv/t/exclamation-point-over-user-image-in-server-settings/228125/16 "2018-04-26T17:45:48Z")
> @grossner said:
> Thank you. I have sent a PM with my dev console log.
Thank you
In Google Chrome, open [https://www.plex.tv](https://www.plex.tv) and then click on padlock to the left of the www.plex.tv secure url
Then click on the certificate link and then screenshot the Certificate General information
Then click on the Details tab and get me few screenshots to cover all the lines in the details
Thanks
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### Author:  [@grossner](https://forums.plex.tv/u/grossner)
#### Post date: [April 26, 2018, 6:43pm UTC](https://forums.plex.tv/t/exclamation-point-over-user-image-in-server-settings/228125/17 "2018-04-26T18:43:11Z")
> @sa2000 said:
> In Google Chrome, open [https://www.plex.tv](https://www.plex.tv) and then click on padlock to the left of the www.plex.tv secure url
> Then click on the certificate link and then screenshot the Certificate General information
> Then click on the Details tab and get me few screenshots to cover all the lines in the details
I will do so tonight as I am no longer at home with that computer. Thanks again for your help.
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### Author:  [@grossner](https://forums.plex.tv/u/grossner)
#### Post date: [April 27, 2018, 1:13am UTC](https://forums.plex.tv/t/exclamation-point-over-user-image-in-server-settings/228125/18 "2018-04-27T01:13:55Z")
I have sent a PM with screenshots of the certificate.
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### Author:  [@sa2000](https://forums.plex.tv/u/sa2000)
#### Post date: [April 27, 2018, 2:18am UTC](https://forums.plex.tv/t/exclamation-point-over-user-image-in-server-settings/228125/19 "2018-04-27T02:18:57Z")
> @grossner said:
> I have sent a PM with screenshots of the certificate.
Thank you - it looks ok.
Have you installed any certificates in the past?
Could you get me screenshot of signing afresh into PMP and then getting the exclamation mark
Also screenshots of chrome sign in sequence
Thanks
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### Author:  [@grossner](https://forums.plex.tv/u/grossner)
#### Post date: [April 27, 2018, 3:57am UTC](https://forums.plex.tv/t/exclamation-point-over-user-image-in-server-settings/228125/20 "2018-04-27T03:57:04Z")
> @sa2000 said:
> Have you installed any certificates in the past?
>
> Could you get me screenshot of signing afresh into PMP and then getting the exclamation mark
>
> Also screenshots of chrome sign in sequence
PM sent. I have not installed any certificates for Plex in the past. It’s possible I may have done so for something else in the past but not recently.
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