# External subtitles not showing up **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows, subtitles\ **Created:** [May 22, 2020, 10:21am UTC](https://forums.plex.tv/t/external-subtitles-not-showing-up/593909 "2020-05-22T10:21:25Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![HappyLama](https://avatars.discourse-cdn.com/v4/letter/h/a8b319/32.png) [@HappyLama](https://forums.plex.tv/u/HappyLama)\ **Post date:** [May 22, 2020, 10:21am UTC](https://forums.plex.tv/t/external-subtitles-not-showing-up/593909/1 "2020-05-22T10:21:26Z")
Hi there, I’m using the most recent Plex Server version (Windows, 4.30.2) and I’m using the webclient on the same machine for playback. I have an issue with adding external subs (.srt and .ass). For some episodes of a serie the subs show up and for most episodes they don’t. They’re all named correctly (even renamed them to be sure) and when I use VLC to playback locally the subs work fine. Plex doesn’t seem to pick up the subs (“none” is shown). I already tried doing the Plex dance, but no cigar. In my agents settings, Local Media Assets are active and on top, also tried a different agent all together. Also tried reinstalling Plex to a different location on my PC/server, but still no solution. I’ve never encountered this before and am a longtime Plex user, anyone got a clue? It’s terribly frustrating. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [May 22, 2020, 10:48am UTC](https://forums.plex.tv/t/external-subtitles-not-showing-up/593909/2 "2020-05-22T10:48:51Z")
Would you mind sharing the specific naming of those shows and subtitles? # > [@HappyLama](#): > > Also tried reinstalling Plex to a different location on my PC/server Don’t do that… installing the Plex Media Server on a Windows machine anywhere else than on your C: / system drive will give Plex the creeps. ---
**Author:** ![HappyLama](https://avatars.discourse-cdn.com/v4/letter/h/a8b319/32.png) [@HappyLama](https://forums.plex.tv/u/HappyLama)\ **Post date:** [May 22, 2020, 12:10pm UTC](https://forums.plex.tv/t/external-subtitles-not-showing-up/593909/3 "2020-05-22T12:10:47Z")
Sure, this is a screencap of a folder where the subs are working fine: ![](https://global.discourse-cdn.com/plex/original/3X/8/1/813e442827bc7fa4d4e7ee85168736d98f15b1ed.png) And this is a screencap of a folder where the subs aren’t working: ![](https://global.discourse-cdn.com/plex/original/3X/4/0/402bcedb4a1066fdbc03b56d26c1416771f5c52a.png) Or if you want it in text format, the subs that are showing up: Bleach S03E44.mkv Bleach S03E44.nld.ass Bleach S03E44.srt Example of subs not showing up: Bleach S09e169.mkv Bleach S09e169.nld.ass Bleach S09e169.srt I did revert to using C:\ as the default installation path for Plex Server. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [May 22, 2020, 12:14pm UTC](https://forums.plex.tv/t/external-subtitles-not-showing-up/593909/4 "2020-05-22T12:14:58Z")
Those image links are broken. ---
**Author:** ![HappyLama](https://avatars.discourse-cdn.com/v4/letter/h/a8b319/32.png) [@HappyLama](https://forums.plex.tv/u/HappyLama)\ **Post date:** [May 22, 2020, 1:08pm UTC](https://forums.plex.tv/t/external-subtitles-not-showing-up/593909/5 "2020-05-22T13:08:34Z")
Oh, having a closer look I renamed the files wrong, used a capital “E” for the mkv’s and not for the subs. How dumb to overlook that, been struggling for two days and just now noticed! This topic can be closed 🙂 ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [May 22, 2020, 1:11pm UTC](https://forums.plex.tv/t/external-subtitles-not-showing-up/593909/6 "2020-05-22T13:11:49Z")
Don’t forget to use sub-folders per season. This is important when using external subtitles. ---
**Author:** ![HappyLama](https://avatars.discourse-cdn.com/v4/letter/h/a8b319/32.png) [@HappyLama](https://forums.plex.tv/u/HappyLama)\ **Post date:** [May 22, 2020, 1:13pm UTC](https://forums.plex.tv/t/external-subtitles-not-showing-up/593909/7 "2020-05-22T13:13:47Z")
Thanks, was already using subfolders for seasons, like to keep things tidy (especially with large series). Plex builds an XML for every subfolder right? I just renamed all the subs and currently analyzing, seems to be working fine now. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [August 20, 2020, 1:13pm UTC](https://forums.plex.tv/t/external-subtitles-not-showing-up/593909/8 "2020-08-20T13:13:55Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.