# Extras Disappeared
**URL:** https://forums.plex.tv/t/extras-disappeared/150862
**Category:** General Discussions
**Created:** [July 8, 2016, 8:09pm UTC](https://forums.plex.tv/t/extras-disappeared/150862 "2016-07-08T20:09:12Z")
**Posts on this page:** 12
**Page:** 1
### Author:  [@zaph47](https://forums.plex.tv/u/zaph47)
#### Post date: [July 8, 2016, 8:09pm UTC](https://forums.plex.tv/t/extras-disappeared/150862/1 "2016-07-08T20:09:12Z")
I can’t get PMS to recapture my extras anymore even though did just before the 1.0 days. I tried moving the agents (Local Media Assets) around with no luck.
I have my extras under the usual Plex recommended structure.
MovieTitle (2016)
MovieTitle (2016).mkv
bloopers-deletedscene.mkv
They appeared perfectly just recently, but since the last few PMS updates, they’ve disappeared. Tried a full library refresh and analyze…nothing.
Thoughts?
Running a Mac Min 2011 on 10.11.3 El Capitan + Synology DS916+ (DSM 6.0.1-7393 Update 1)
---
### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [July 8, 2016, 8:13pm UTC](https://forums.plex.tv/t/extras-disappeared/150862/2 "2016-07-08T20:13:43Z")
that should be `bloopers-deleted.mkv`
see [https://support.plex.tv/hc/en-us/articles/200220677-Local-Media-Assets-Movies](https://support.plex.tv/hc/en-us/articles/200220677-Local-Media-Assets-Movies)
---
### Author:  [@zaph47](https://forums.plex.tv/u/zaph47)
#### Post date: [July 8, 2016, 8:14pm UTC](https://forums.plex.tv/t/extras-disappeared/150862/3 "2016-07-08T20:14:26Z")
Sorry, that was a typo on the post. They’re corrected listed in my media folders, because they had appeared before.
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [July 8, 2016, 8:17pm UTC](https://forums.plex.tv/t/extras-disappeared/150862/4 "2016-07-08T20:17:40Z")
Are these two files all there is in this subfolder?
```auto
MovieTitle (2016)\
MovieTitle (2016).mkv
bloopers-deleted.mkv
```
or are there more files?
Do you have the ‘Local Media Assets’ **active/ticked** under
Settings - Server - Agents - Movies - Freebase
and
Settings - Server - Agents - Movies - TheMovieDatabase
?
---
### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [July 8, 2016, 8:19pm UTC](https://forums.plex.tv/t/extras-disappeared/150862/5 "2016-07-08T20:19:11Z")
does this movie have a little `2` on top of its poster?
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### Author:  [@zaph47](https://forums.plex.tv/u/zaph47)
#### Post date: [July 8, 2016, 8:20pm UTC](https://forums.plex.tv/t/extras-disappeared/150862/6 "2016-07-08T20:20:38Z")
Yeah. I have the above folder/file structure with only the movie and various extras (deleted scene, interview, etc) files only.
Check checked both those agents. They’re ticked and #1 on the totem pole.
---
### Author:  [@zaph47](https://forums.plex.tv/u/zaph47)
#### Post date: [July 8, 2016, 8:21pm UTC](https://forums.plex.tv/t/extras-disappeared/150862/7 "2016-07-08T20:21:07Z")
Nope. No dupes.
---
### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [July 8, 2016, 8:28pm UTC](https://forums.plex.tv/t/extras-disappeared/150862/8 "2016-07-08T20:28:43Z")
Please show me the actual file names in there. All of them. (PM me if you’re not comfortable posting them here publicly).
If one of your files gets recognised as a different movie or it is a [‘version’](https://support.plex.tv/hc/en-us/articles/200381043-Multi-Version-Movies "'version'") which was matched earlier with a different metadata agent, then Plex ignores all local extras, because it thinks there are 2 different movies in the same folder.
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### Author:  [@zaph47](https://forums.plex.tv/u/zaph47)
#### Post date: [July 8, 2016, 8:31pm UTC](https://forums.plex.tv/t/extras-disappeared/150862/9 "2016-07-08T20:31:43Z")
Looks like it’s a capturing…a couple of “Refresh All’s” and re-ordering the Agents with “Local Media” as a priority _might_ have helped. Thanks anyway @OttoKerner
---
### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [July 8, 2016, 8:36pm UTC](https://forums.plex.tv/t/extras-disappeared/150862/10 "2016-07-08T20:36:06Z")
‘Refresh all’ is a bad idea. It causes all metadata for all movies to be downloaded again from the internet.
You mean ‘update’.
Plus, don’t expect PMS to pick up changes if it is still busy updating a library.
Sometimes the best strategy is just to give it some time.
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### Author:  [@zaph47](https://forums.plex.tv/u/zaph47)
#### Post date: [July 11, 2016, 12:58am UTC](https://forums.plex.tv/t/extras-disappeared/150862/11 "2016-07-11T00:58:09Z")
Thanks for the insight.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [January 7, 2020, 9:36pm UTC](https://forums.plex.tv/t/extras-disappeared/150862/12 "2020-01-07T21:36:04Z")